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Technical Program Manager – Customer Trust
HarveyTechnical Program Manager overseeing Customer Trust at a company transforming legal services with AI. Building high-performing team to enhance customer security inquiries and responses.
Posted 7/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $150,900 - $278,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Information Security and Customer Trust, with a strong focus on audit and compliance standards such as SOC2 and ISO 27001. Proven ability to leverage AI for process improvement and establish key performance indicators for security functions.
Highest-signal resume keywords
Information SecurityAudit ExperienceAI Model LeveragingCustomer TrustAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information SecurityAudit ExperienceCompliance StandardsAI Model LeveragingTechnical Program Management
Soft Skills
Exceptional Customer ServiceAnalytical SkillsComfort With AmbiguityPatience
Tools & Technologies
Harvey's Internal Tools
Industry Keywords
SOC2ISO 27001Key Performance IndicatorsTrust CenterProduct Security
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions
- Leverage AI and Harvey’s internal tools to continuously improve efficiency and accuracy of our response process
- Establish and report on key performance indicators (KPIs) for the Customer Trust function
- Manage our Trust Center and create a high-quality security and regulatory knowledge base
- Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning
Requirements
What you’ll need- 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting
- Audit Experience: A background in audit and compliance (e.g., SOC2, ISO 27001)
- Exceptional customer/client service skills
- 1-2+ years of experience leveraging AI models or automation
- Strong analytical skills with a focus on metrics
- Comfort with ambiguity and a high level of patience
Benefits
Comp & perks- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO