Founding Customer Success Manager

Harvey

Law Schools Founding CSM at Harvey transforming legal education through AI and customer success initiatives. Engaging with law schools globally to enhance product delivery and account management.

Posted 7/14/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within a high-growth SaaS or legal tech environment, with a focus on building scalable programs and effective training delivery. Strong communication and presentation skills are essential for engaging diverse audiences and managing distributed teams across geographies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProgram ManagementTraining DeliveryLegal Tech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Metrics TrackingPlaybook DevelopmentProgram ImprovementCRM ManagementScaled CS Programs

Soft Skills

Clear CommunicationDirect CommunicationTraining SkillsPlayer-Coach Mindset

Industry Keywords

SaaSLegal TechClient ServicesDistributed TeamsAccount Health

About the role

Key responsibilities & impact

Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones
Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace
Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking
Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.

Requirements

What you’ll need

5+ years in customer success, account or program management, or client services — preferably in a high-growth SaaS, legal tech, or professional services environment
Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics
Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it.
Strong trainer and presenter — you can run a room of law professors or a 1:1 demo with a student org leader and make both count
Legal background or strong legal context is a plus, not a requirement — comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD
Experience building scaled or tech-touch CS programs for large, distributed account portfolios
Clear, direct communicator who doesn't let follow-ups fall through the cracks
Comfortable working across time zones and geographies in close coordination with a distributed team

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO