Hamilton Company

Engineer

• Accountable for regular and consistent attendance.
• Contribute to continuous improvement activities.
• Adequate and timely completion of assigned tasks.
• Daily communication and documentation using Microsoft Office products.
• Maintain area and equipment cleanliness/organization.
• Complete documentation regarding support tickets, task completions and work instructions.
• Interface with supervisors/leads regarding troubleshooting and production support.
• Develop relationships with shop personnel and an understanding of interdepartmental processes to provide work center support.
• Plan and execute production improvements.
• Investigate new processes and improvement implementations.
• Procure equipment and resources needed for improvements and implementations.
• Justify resources, equipment and processes.
• Coordinate with outside vendors and contractors regarding modification or installation of machinery and utilities.
• Provide quality determinations and possible solutions.
• Create and track Engineering Change Orders, Manufacturing Quality Alerts and Noncompliance Reports.
• Make adjustments to prints regarding dimensional changes, costs and manufacturability.
• Provide work holding improvement for new or existing products.
• Interface with programming regarding improvement opportunities.
• Estimate part manufacturing cost based on machine shop capability, material and outside processes.
• Provide insight for R&D engineers on shop capabilities and repeatability to reduce costs and improve practices for new and existing parts.

Manufacturing Engineer

Customer Support

• Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
• Set the strategic direction for customer service operations in alignment with broader business objectives.
• Develop, implement, and maintain customer service policies, procedures, and standards.
• Define and communicate the customer service vision and roadmap across the organization.
• Lead, mentor, and develop customer service specialists and representatives.
• Identify training needs and develop programs to enhance team performance and capability.
• Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.
• Own day-to-day customer service operations to ensure consistent, high-quality support across all channels.
• Monitor key customer service performance metrics and identify opportunities for improvement.
• Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
• Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.

Director of Customer Service

Project Manager

• The Project Manager plays a key role in leading and coordinating cross-functional teams to deliver Laboratory Solutions and Robotics.
• This role is responsible for independently managing highly complex and high-visibility projects.
• This position is accountable for ensuring projects are completed on time, within scope, and in alignment with defined quality standards.
• Success in this role requires close collaboration with departments including R&D Hardware and Software Engineering, Planning, Service, Production, Product Management, Partnership Development, Marketing, Applications, and the Advanced Product Engineering (APE) team.
• The role may involve occasional travel and extended hours based on project demands.
• A proactive mindset and the ability to adapt quickly are essential in the fast-paced, dynamic environment.
• Coordinates Multi-Disciplinary Teams (10%) Lead and collaborate with teams across other departments within organization to ensure the successful delivery of Laboratory Solutions and Robotics projects.
• Defines Project Deliverables (10%) Work closely with project teams to review user requirements and define clear, achievable project deliverables, ensuring alignment with stakeholder needs and expectations.
• Project Scheduling and Monitoring (40%) Develop detailed project schedules, track progress, and proactively manage implementation activities. Work with the project team to identify and mitigate delays to maintain project timelines.
• Responsible for independently managing highly complex and high-visibility projects, ensuring successful coordination across multiple stakeholders and external partners on large-scale projects.
• Risk Management (15%) Identify potential project risks early and collaborate with teams to develop strategies for managing and mitigating these risks to keep the project on track.
• Stakeholder Communication (10%) Provide regular project updates to internal and external stakeholders, ensuring that priorities, deliverables, and timelines are communicated clearly and effectively.
• Project Closure Coordination (10%) Oversee post-delivery efforts, ensuring that all necessary closure activities are completed, including documentation, handover, and customer satisfaction.
• Leadership-Focused (5%) Builds team knowledge and fosters growth by mentoring peers and promoting knowledge exchange. Contribute to the broader success of the Project Management team by supporting management functions such as coordination and process improvement.

Product Manager

• The Hamilton Robotics division Platform Product Manager will have responsibility to maintain, build, and grow various automated liquid handling (ALH) platform product lines.
• Play a key role in keeping Hamilton a leading choice for ALHs used in R&D across biopharma, pharma, industrial, agricultural, academic, and forensic sectors and clinical diagnostic applications.
• Assigned product lines will include one or more ALH platforms, which includes oversight over critical hardware and software components, including integration to other accessories and options.
• Maintain assigned products along with assigned Product Specialist(s) to ensure that support, technical documentation, training, and Configure-Price-Quote (CPQ) details are all delivered.
• Build new and innovate existing assigned products by delivering Marketing release requirements, managing pricing, forecasting, updating and generating marketing collateral, and executing sales product training.
• Grow assigned product lines by executing marketing campaigns with the MarCom team, assisting with business development activities, managing product partnering relationships, and performing market research as needed for individual and team innovation activities.

Platform Product Manager

Account Executive

• Create and maintain a territory plan that will meet and exceed annual territory targets.
• Execute the territory plan: Prospecting new life science customers to create a robust opportunity pipeline.
• Nurture opportunities and close deals.
• Identify and create action plans in conjunction with the Product Marketing team to penetrate new customers and adjacent markets in territory.
• Develop strong relationships with Hamilton customers to expand account adoptions of Hamilton Lab Solutions products.
• Account management to ensure happy and satisfied customers.
• Maintain an accurate opportunity pipeline in HubSpot CRM.
• Provide regular accurate forecasting on quarterly revenue attainment.
• Other duties as assigned.

Sales Representative – Lab Solutions

Mechanical Engineer

• Assist our engineers in some or all of the following areas: production troubleshooting, conducting experiments, process verification and validation, project logistics, continuous improvement efforts, mechanical design and assembly, and other duties as assigned.
• Work will center around our cleanrooms’ automated production systems and supporting areas.

Mechanical Engineering Intern

• Responsible for planning and performing design development tasks from concept to implementation
• Responsible for interpreting requirements as given by Sales and Automation Consulting Engineers (ACEs) and delivering products that satisfy those requirements
• Responsible for studying and evaluating disciplinary or interdisciplinary aspects of new product or design concepts, including all necessary functions leading to presentation and recommendation of possible solutions
• Plan and direct testing necessary to ensure adequate performance of designs for all stages of design and development or complexity
• Responsible for timely completion and adequacy of the assigned development task for performance and compliance with standards
• Responsible for the adequate documentation of the performed task including description, specification, testing and implementation
• Responsible for the clear presentation of developments or designs at design reviews
• Responsible for independently taking control and completing assigned major sections of a new product development effort
• Responsible for troubleshooting problems and completing design changes based on investigation
• Responsible for solving new, unseen design challenges and releasing standardized products to satisfy common challenges
• All other duties as assigned

Mechanical Engineer II/III – Custom Solutions

• The Senior Materials Project Manager is responsible for support to R&D for the material project management for the development and introduction of new products to manufacturing.
• Represent Hamilton Procurement on R&D new product project teams supporting development activities and ensuring supply of materials
• Process R&D Purchase Requisitions for tooling, fixtures, NRE’s etc.
• Coordinate all material requirements for NPI projects.
• Communicate NPI purchase requirements to appropriate Commodity Buyer.
• Ensure material availability for NPI projects.
• Track and Report.
• Support BZ insourcing project by coordinating the preparation of documentation and quotes packages for domestic suppliers.
• Develop analytics utilizing BI to drive efficiency and cost savings initiatives.
• Collaborate with R&D, Manufacturing Engineering, Quality and other cross functional partners to establish a formal NPI development and launch process with checklists to ensure product is ready to move through each phase of the NPI process.
• Engage early in the R&D development process to ensure preferred suppliers are being utilized wherever possible in the new product designs.
• Support the Purchasing team to implement risk mitigation plans for single sourced suppliers and identify single sourced suppliers early in the development phase.
• Develop NPI Specific performance criteria for supplier scorecard with key stakeholders.
• Develop Purchasing NPI KPI's to measure success of product launches.
• Work closely with Commodity Buyers on the transfer of products to Production ensuring materials coverage through component lead times.
• Cross functional collaboration.
• Perform other related duties as assigned.

Senior Material Project Manager

• The Product Support Specialist is responsible for the day-to-day technical support on Automated Liquid Handling Products.
• Technical Support - assist customers by troubleshooting inquiries received via phone or email.
• Inquiries or requests may include questions about daily operation, specifications, documentation, software, firmware, hardware, best practices, etc.
• Log all technical support issues in a Customer Relationship Management software for tracking, reporting, and trending purposes.
• Identify systemic product issues or opportunities for product improvement and communicate them to the Product Management team.
• Create new support documentation as needed.
• Host remote meetings for troubleshooting and/or training of distribution partners, end-users, and internal personnel.
• Manage conformance reports and return material authorizations as necessary.
• All other duties as assigned.

Product Support Specialist – Lab Solutions

Director

• Define and execute the software roadmap for robotic control systems, ensuring alignment with company goals and market demands
• Provide high-level architectural guidance for systems built on C++, C#/.NET, and Object-Oriented principles, ensuring scalable and robust software solutions
• Mentor, and lead a high-performing team of software engineers, fostering a 'can-do' culture of innovation and accountability
• Serve as the primary technical interface between R&D, Product Management, and Operations to ensure seamless integration of software and hardware
• Implement and refine Agile methodologies, CI/CD pipelines, and rigorous code review standards to enhance development velocity and quality
• Accountable for team performance, consistent delivery, and maintaining a collaborative environment

Director of Software

• Hamilton Company designs and manufactures precision fluid handling, laboratory automation, and sample management technologies used across biopharma, diagnostics, academia, and industrial laboratories.
• As part of Hamilton's field organization, Automation Consulting Engineers (ACEs) are the technical customer-facing experts who translate complex laboratory workflows into practical automation solutions and help drive revenue growth in their territories.
• The ACE partners directly with a Territory Sales Representative to own the technical portion of the sale from discovery through handoff—scoping requirements, designing system configurations, and building customer confidence through demonstrations, documentation, and clear communication.
• After purchase, the ACE ensures a smooth transition into delivery and implementation by aligning orders, scope, and acceptance criteria and by coordinating with field and factory teams.

Automation Consulting Engineer

SDET

• This is a hands-on technical position where you will be interacting with our robotic platforms to ensure we continue to deliver high quality solutions for customers.
• You will work closely with developers, testers, marketing, and customers.
• You will have the opportunity to develop creative quality solutions to meet the needs of the product and team.
• As a software test engineer at Hamilton, you will be expected to be the advocate for software quality.
• You’ll bring quality concerns to the team and help assess the impact of defects.
• You will push for higher quality by developing test plans, implementing tests, and document testing results.
• Embracing an automation-first mentality, you’ll build sustainable testing solutions for your projects.

Software Test Engineer

• Responsible for assurance of quality of products and of the quality of processes used in the development of products by providing technical expertise in testing, test planning, and QA processes including defect monitoring and reporting.
• Create test plans to test software/firmware/hardware functionality and reliability.
• Conduct tests of software/firmware/hardware at various stages throughout product development.
• Create test reports, enter issues into defect tracking databases and verbally present defects to cross-functional teams.
• Review and provide feedback regarding product requirements and specifications and develop plans for test coverage of design inputs.
• Provide technical expertise, including implementation as appropriate, on operating systems, monitoring systems, continual improvement processes, specialized environments, and products.
• Develop and release new test methodologies and processes.
• Configure software/hardware/firmware as needed to complete assigned testing.
• Perform special projects to support the Quality Assurance department.

Product Assurance Engineer

QA Automation Engineer

• Provide applications support, technical support, and installation tools for Hamilton Customers, Hamilton Sales, and Hamilton Field Applications
• Assess and demonstrate the feasibility and functionality of customer solutions delivered by Hamilton
• Create clear, concise and timely documentation throughout design and after delivery
• Develops and tests application-specific protocols on Hamilton products based on requirements documentation provided by Hamilton Sales/Customer/Project Management team
• Troubleshoots, tests, and creates programming tools to support the needs of Hamilton customers