Hamilton Company

Manager

• Own and operate the enterprise Change Management process aligned to ITIL best practices.
• Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking.
• Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated.
• Enforce change freeze, blackout periods, and major business event protection.
• Act as final escalation point for high-risk or cross-platform changes.
• Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance.
• Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms.
• Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
• Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.
• Use Azure DevOps as the authoritative platform for: Change records and approvals, Release tracking and milestones, Risk, impact, and dependency documentation, Evidence for audit and compliance.
• Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change.
• Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business.
• Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
• Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents.
• Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301).
• Maintain clear audit trails, approvals, and evidence for all material changes.
• Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.

Senior Change Manager

Insurance

• Lead Hamilton Select’s ’s U.S. E&S Claims division providing oversight for all aspects of the claims process ensuring that claims are handled promptly and fairly in accordance with company policies and regulations
• Set strategic direction for the claims division, aligning it with the overall business objectives, and driving continuous improvement initiatives to enhance customer satisfaction and operational efficiency
• Collaborate with Underwriting, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management, and loss developments
• Oversee reserve reviews and ensure timely and accurate reserving practices for claims
• Identify opportunities for loss cost reduction and support strategies that result in improved financial outcomes
• Instructing and managing outside lawyers and experts as necessary to assist in the determination of coverage or handling any dispute as they may arise, and supervise and analyze the effectiveness of panel counsel
• Use critical thinking skills to negotiate favorable claim outcomes consistent with coverage wording
• Focus on cost containment strategies to effectively manage allocated and unallocated expenses
• Ensure team compliance with applicable letters of claim authority as well as compliance with applicable state rules and regulations
• Address claims staff talent management and succession planning in accordance with corporate strategic direction

Chief Claims Officer – U.S. E&S Claims

Security Engineer

• Lead and maintain the organization’s information security governance framework, aligned to ISO/IEC 27001, including policies, standards, and control frameworks.
• Provide alignment between cyber security program and ISO 22301.
• Drive compliance with DORA, including ICT risk management, incident reporting, resilience testing, and third-party oversight.
• Ensure ongoing alignment with Lloyd's of London, FCA and PRA regulatory expectations.
• Oversee compliance with NYDFS Cybersecurity Regulation (23 NYCRR 500) where applicable.
• Monitor emerging regulatory requirements and translate them into actionable security and resilience initiatives.
• Act as a senior point of contact for regulators, auditors, and external assessors.
• Provide leadership for enterprise information and cyber security risk management.
• Support the definition and maintenance of security risk appetite, tolerances, and risk acceptance processes.
• Review and challenge security risk assessments for critical systems, cloud platforms, major change programs, and third-party arrangements.
• Oversee security control assurance, testing, and remediation tracking.
• Produce clear, risk-focused reporting for executive management, risk committees, and the Board.
• Provide oversight of cyber incident management, ensuring compliance with regulatory notification and reporting requirements.
• Act as a decision-maker during major incidents, crisis situations, and cyber events.
• Ensure regular testing of incident response, crisis management, and business continuity plans.
• Oversee third-party and supply-chain security risk management, including due diligence, contractual controls, and ongoing monitoring.

Lead Information Security

Business Intelligence Developer

• Involved in designing, developing and maintaining business intelligence solutions (dashboards, reports)
• Gather business requirements from users
• Work closely with the Group technical data engineering team
• Translate business needs into technical specs
• Support building data warehouses
• Optimize queries, ensuring completeness of data
• Collaborate with analysts, data engineers, and stakeholders
• Develop, test, and document complex pipelines
• Design and implement database structures
• Develop, test, and deploy SQL queries and stored procedures
• Optimize and tune SQL queries for performance
• Use data models to represent business processes
• Ensure the security model based on privacy requirements
• Participate in reviews of work to ensure developments are standardised, reliable, and maintainable
• Run / participate in Business Intelligence monthly working group for data users
• Communicate well with stakeholders at all levels
• Efficiently manage workload priorities based on the needs of multiple business units

Business Intelligence Analyst

Analyst

• Facilitate the documentation and agreement of business requirements, conducting meetings and workshops with various stakeholders.
• Define requirements and create high-level design documentation through comprehensive and well-structured epics and user stories.
• Conduct analysis across end-to-end business processes to understand the impact on our systems.
• Perform Data Analysis to validate requirements and propose solutions.
• Provide estimates and present solution approaches for delivery.
• Collaborate with third-party providers to ensure the scoped solution fully meets business needs.
• Support testing, implementation, and training activities to ensure seamless change delivery.
• Develop training materials and provide training to business users on system or process changes.

Business System Analyst – BSA

Program Manager

• Lead end‑to‑end programme delivery across multiple business domains (e.g., underwriting, claims, finance, operations, technology).
• Develop programme structure, governance frameworks, RAID management, reporting dashboards, and resource plans.
• Ensure alignment with corporate strategy, operating model, and London Market initiatives (Blueprint Two, ACORD standards, LIMOSS services, etc.).
• Support interface between executive leadership, market participants, IT teams, and operational functions.
• Support steering committees, executive updates, and cross‑market collaboration.
• Manage expectations across underwriting teams, claims leaders, operations, reserving/actuarial, finance, and Lloyd’s/MGA partners.
• Maintain RAID logs, mitigation plans, and quality assurance.
• Manage dependencies across projects, ensuring alignment with business change cycles (renewal season, bordereaux cycles, audit windows, etc.).
• Support programme budgeting, forecasting, commercial management, and reporting.
• Track financial performance against KPIs and ensure value delivery.
• Support business change activities, including TOM design, process mapping, training, UAT, and transition planning.
• Enable adoption of technology solutions (e.g., policy admin systems, claims platforms, bordereaux tools, data transformation, reporting solutions).
• Ensure cultural alignment and capability uplift within business teams.

Senior Programme Manager

• Triage queries from system users
• Maintenance of different application query and resolution logs
• Assist in identifying training needs
• Identify system bugs and enhancements as well as assist in product testing
• Maintaining key reference data within systems
• Engage effectively with system users throughout the business and participate in user groups
• Monitor system processes, identifying and working to resolve, any issues that may arise
• Establish and maintain system user guide and other documentation
• Performing monthly SOX audit checks of applications and work with the Business System Analyst and QA Lead to identify system / process improvements
• Liaise with system vendors to resolve functional queries and system performance issue
• Assist with any other tasks as they may arise to further the goals of the business

Business Application Analyst

Vice President

• Lead Hamilton Select’s Products Liability & Contractors Division, including the ongoing development of underwriting guidelines, rates, coverage forms & endorsements, and applications for insurance
• Active involvement in the marketing of Hamilton and our Products Liability & Contractors while working to appoint new wholesale brokers
• Partner with the Technology team to pursue the design and ongoing improvement of Hamilton’s quote systems, data capture, and general use of information technology
• Drive the general use of technology to produce superior profit and establish an ease-of-doing business reputation with our appointed trading partners
• Establish and monitor key performance metrics to ensure best-in-class operating effectiveness
• Collaborate with internal support functions to establish effective processes and procedures to maximize efficiency and accuracy in all of our operation
• Establish and maintain underwriting standards and discipline to ensure the delivery of profitable results
• Assist in the successful placement of targeted reinsurance in support of the Products Liability & Contractors division
• Grow and develop high-level market relationships with brokers
• Ensures team compliance with applicable letters of underwriting authority and compliance with applicable state rules and regulations
• Use critical thinking skills to negotiate terms
• Assist in training and mentoring of new employees

VP/SVP, Products Liability & Contractors Division Manager

• Property/DF Claims management to achieve high standards of productivity, operational efficiency and alignment of organizational goals
• Management of Excess Casualty Claims on as needed basis
• Provide high level of technical expertise and oversight to junior staff
• Examine new and existing claims, including the review of contractual wordings to prepare assessments of coverage
• Evaluate actual and potential liability exposures, and recommend accurate and timely reserves
• Identify exposures and claim trends which may affect the portfolios
• Provide feedback on claims and trends to underwriting and stakeholders
• Maintain accurate and up-to-date claim files and diary system
• Draft case summary reports in connection with potential significant reserve increases
• Prepare management reports and present at claims meetings
• Attend external client meetings, broker and networking events as appropriate
• Provide backup support to other areas as requested
• Participate in special projects as required
• Ensure compliance with internal corporate guidelines, processes and procedures
• Other duties as required by management
• Some travel as required

Assistant Vice President, Claims

• Lead Hamilton Select’s Excess Casualty Division, including the ongoing development of underwriting guidelines, rates, coverage forms & endorsements, and applications for insurance
• Active involvement in the marketing of Hamilton and our Excess Casualty Division while working to appoint new wholesale brokers
• Partner with the Technology team to pursue the design and ongoing improvement of Hamilton’s quote systems, data capture, and general use of information technology
• Drive the general use of technology to produce superior profit and establish an ease-of-doing business reputation with our appointed trading partners
• Establish and monitor key performance metrics to ensure best-in-class operating effectiveness
• Collaborate with internal support functions to establish effective processes and procedures to maximize efficiency and accuracy in all of our operation
• Establish and maintain underwriting standards and discipline to ensure the delivery of profitable results
• Assist in the successful placement of targeted reinsurance in support of the Excess Casualty division
• Grow and develop high-level market relationships with brokers
• Ensures team compliance with applicable letters of underwriting authority and compliance with applicable state rules and regulations
• Use critical thinking skills to negotiate terms
• Assist in training and mentoring of new employees

VP/SVP, Excess Casualty Division Manager

• Manage the development and execution of a credit & surety reinsurance business plan
• Source and evaluate opportunities and prioritize submissions
• Coordinate and execute all stages of the underwriting process, including: General marketing and business development underwriting, risk analysis and treaty structuring
• Pricing, modeling and exposure management
• Contract negotiation and contract maintenance
• Evaluation of client financial objectives
• Monitor accumulations, profitability and other key performance indicators
• Contribute to the successful implementation of the business plan

Vice President, Credit, Surety Reinsurance

Content Writer

• Liaise with underwriting teams to enter business into underwriting system
• Responsible for generating and issuing accurate policy documentation (binders, policies and mid-term endorsements)
• Assist in generating and sending invoices to brokers on bound policies
• Set up and maintain comprehensive electronic policy files
• Liaise with underwriting and software vendor to maintain and update forms library
• Provide support to the Operations Manager and other stakeholders as required

Underwriting Operations Assistant

• Support the development and execution of the property insurance business plan
• Source and evaluate opportunities and prioritize submissions
• Coordinate and execute all stages of the underwriting process, including: general marketing and business development underwriting, risk analysis and treaty structuring pricing, modeling and exposure management
• Contract negotiation and contract maintenance
• Evaluation of client financial objectives
• Monitor accumulations, profitability and other key performance indicators
• Contribute to the successful implementation of the business plan