Claims Director, Professional Lines – Medical and Non-Medical

Hamilton Company

Claims Director at Hamilton Select handling high-exposure professional lines claims. Leading claim strategy, litigation management, and mentoring future claims adjusters while working in a hybrid role.

Posted 7/22/2026full-timeRichmond • Virginia • 🇺🇸 United StatesLead💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in handling high-exposure professional lines claims, including strong analytical and negotiation skills for complex coverage issues. Proficient in developing claim strategies and ensuring compliance with corporate guidelines and best practices.

Highest-signal resume keywords

Claims Handling ExperienceProfessional Lines Claims ExpertiseMulti-Jurisdictional Litigation ExperienceStrong Negotiating SkillsAdvanced Knowledge of Claim Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisCoverage AnalysisLiability EvaluationDamage EvaluationSettlement NegotiationClaims Strategy DevelopmentRegulatory ComplianceMediation ExperienceArbitration ExperienceClaims Systems Knowledge

Soft Skills

Analytical SkillsOrganizational SkillsCommunication SkillsTeam CollaborationRelationship Building

Tools & Technologies

Microsoft Office SuiteSharePointIn-House Claims Systems

Certifications & Qualifications

Adjuster LicenseInsurance Certifications

Industry Keywords

Excess and Surplus MarketAllied MedicalMedical ProfessionalsErrors and OmissionsManagement LiabilityClaims Best PracticesKey ControlsClaims Handling RequirementsLicensing and CredentialingConsent-to-Settle

About the role

Key responsibilities & impact

Directly handle high-exposure professional lines claims, including Allied Medical, Medical Professionals, Errors and Omissions, and Management Liability matters on both primary and excess policies
Review claims and related systems and processes
Understand and analyze policy language and contracts
Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
Develop and document claim strategy for complex professional liability matters, including regulatory, licensing, credentialing, standard-of-care, causation, damages, and consent-to-settle considerations where applicable
Draft disclaimers and reservation of rights letters
Negotiate settlements, mitigate losses, and control expenses
Adhere to Claims Best Practices, Key Controls, and file handling requirements
Maintain a high level of communication with leadership and underwriting partners
Identify trends, emerging exposures, procedural improvements, and underwriting feedback from claim activity
Present to management, support peer development, mentor new staff, and assist with organization-wide initiatives and improvement strategies for claims and business units
Ensure appropriate reports are timely prepared and disseminated
Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
Support other functional groups within the organization
Ensure compliance with internal corporate guidelines, processes and procedures
Other duties as required by management
Some travel, as required for trials & mediations, etc.

Requirements

What you’ll need

5+ years of experience, with progressive claims handling, litigation management, or related insurance industry experience
Experience handling claims in the Excess and Surplus market preferred
Experience handling professional lines claims, including Allied Medical, Medical Professionals, Errors and Omissions, and Management Liability is strongly preferred
Experience working with complex coverage issues required
Multi-jurisdictional claims and litigation experience required
Adjuster license and or certifications desired, but not required
Bachelor’s degree or equivalent experience, JD desirable
Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
Strong negotiating, analytical, written, and organizational skills
Mediation and arbitration experience preferred
Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
Ability to prioritize and manage deadlines
Ability to work both independently and collaboratively as part of a team
Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal

Benefits

Comp & perks

Hybrid working
Matching 401K plan
Medical, dental, vision, life, disability
Generous time off (including parental leave)
Continued support for professional development
Gym subsidy
My day (additional days leave for personal interests/wellness/charity work)