Gympass

Customer Success Manager

• Design and evolve the global nurture strategy across client segments, ensuring programs are aligned to lifecycle stages, business priorities, and regional needs.
• Own the end-to-end execution of nurture initiatives, including prioritization, planning, tracking, timeline management, and stakeholder visibility.
• Act as a strategic connector between Global CS Strategy, Regional CS Leaders, Revenue Marketing, Product, and Value teams.
• Analyze quantitative and qualitative data from nurture programs to identify gaps, pain points, opportunities, and patterns in client behavior.
• Ensure nurture programs reflect the voice, needs, and expectations of clients.
• Build structured documentation, frameworks, playbooks, and templates that help regional teams execute nurture programs consistently.
• Structure guidelines, governance layers, and quality standards for nurture execution, ensuring alignment with global strategy while maintaining flexibility for regional adjustments.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Client Success Strategy Lead

Backend Engineer

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Senior Backend Software Engineer

Account Manager

• Own and lead the development of Wellhub’s portfolio of channel partners, creating and driving business development strategies to increase revenue through the channel.
• Work independently and collaborate across stakeholders to identify and close complex strategic partnerships and negotiate partnership deal terms.
• Identify, develop and nurture a partner network to create innovative strategies and initiatives that drive incremental revenue at scale.
• Proactively engage, train and support the partner’s teams to become subject matter experts on Wellhub with their corporate clients.
• Lead a portfolio of large strategic client opportunities from inception to closure.
• Identify and close a strong pipeline of net new client opportunities through the channel partners with minimal management oversight.
• Own the sales process from prospecting to implementation while constantly enhancing the process.
• Establish a senior level network with clients and partners across industry events.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Senior Account Manager – Channel Partners

Account Executive

• Execute High-Volume Outbound Outreach: Systematically conduct 50+ cold calls per day, alongside targeted email and social media outreach, to identify and engage potential new partners.
• Prospect and Qualify Leads: Research and identify key decision-makers within target businesses, qualifying their potential interest and fit for our platform.
• Manage the Full Sales Cycle: Lead Potential Partners through every stage of the sales process, from initial contract and discovery to negotiation and closing.
• Conduct Engaging Presentations: Articulate our value proposition clearly and persuasively, presenting the benefits of joining our network directly to business owners and decision-makers.
• Negotiate and Close Deals: Confidently manage expectations, overcome objections, and finalize partnership agreements to bring new businesses onto the Wellhub platform.
• Maintain CRM Accuracy: Diligently log all sales activities, prospect interactions, and update lead statuses in our CRM system to ensure accurate pipeline reporting and effective funnel management.
• Achieve Sales Quotas: Consistently meet and exceed monthly sales quotas and daily activity targets.
• Collaborate and Learn: Work closely with the sales team to refine outreach and closing strategies, share best practices, and continuously improve your sales skills.

Partner Sales Representative

• Own and manage the sales pipeline end to end, from top-of-funnel to opportunity closing.
• Act with a strong commercial and strategic mindset, closely tracking sales, funnel performance, and conversion metrics.
• Partner with the Marketing team to improve prospect engagement, lead quality, and campaign performance.
• Continuously monitor data and system details to ensure pipeline accuracy and identify opportunities for conversion improvement.
• Contribute to process optimization by identifying inefficiencies and collaborating with internal teams to improve sales workflows.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Partner Sales Executive, Spanish Speaker

Growth Marketing

• Own regional strategy and MGR accountability: Lead the regional End-User Marketing strategy, accountable for Marketing-sourced MGR (members, subscriptions, and churn).
• Develop comprehensive plans and KPIs: Build comprehensive marketing plans, including impact forecasts, and be responsible for key KPIs (e.g., conversion, open/click rates) across all channels (email, push, in-app, SMS).
• Strategic data leverage and prioritization: Apply advanced analytical skills and business acumen to proactively identify regional growth opportunities (leveraging product and marketing data), prioritize initiatives, and manage efficient campaigns across diverse markets, thereby enhancing user growth strategy and supporting monetization efforts.
• Balance market demands and local relevance: Balance specific market demands and client enrollment rates to ensure campaigns are relevant and drive growth where it matters most.
• Identify trends and benchmark: Proactively identify and benchmark local trends and competitor marketing initiatives to inform strategy, aligning implementation with Global and local leadership.
• Cross-functional collaborations and stakeholder management: Partner with key local stakeholders (e.g., Customer Success, Wellbeing Engagement) to manage cross-functional initiatives and champion the End-user Marketing team in regional forums, fostering a collaborative, fast-paced environment built on trust.
• Lead global campaign execution: Serve as the project manager for regional initiatives, ensuring agile end-to-end execution from planning to launch.
• Monitor and optimize performance: Monitor campaign results, optimize performance, and capture learnings to refine future strategies.
• Oversee asset creation & setup: Oversee the creation of all marketing assets (CTA, visuals, copy) using tools like Canva, Figma, and Structured Web (leveraging existing templates and AI), and be responsible for campaign segmentation setup in Braze.
• Ensure brand consistency: Ensure consistency across channels by strictly following marketing and Wellhub brand best practices.
• Innovation and experimentation: Foster a creative environment to identify and test innovative ways to overcome challenges and drive growth. Apply strong experimentation skills to test/validate hypotheses locally for potential global scaling.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

User Growth Marketing Manager

Business Development Rep

• Identify and engage small and medium business (SMB) prospects using email, phone, LinkedIn, video, and other creative outreach methods daily.
• Collaborate closely with Account Executives (AEs) and other sales team members to ensure a smooth handoff of qualified leads.
• Build trust with prospects by actively listening, addressing their questions, and confidently overcoming objections.
• Educate potential clients on the benefits of workplace wellness and how our solutions can support their business goals.
• Use CRM and sales tools to accurately track prospect interactions and manage your sales pipeline.
• Participate in ongoing training and coaching to continuously improve your sales skills and career growth.
• Contribute to our company’s success by helping grow the sales pipeline and opening new business opportunities.
• Inspire and empower others by genuinely caring for your own wellbeing and creating a supportive environment for all.

SMB Business Development Representative

Marketing

• Lead the regional End-User Marketing strategy, accountable for Marketing-sourced MGR (members, subscriptions, and churn).
• Build comprehensive marketing plans, including impact forecasts, and be responsible for key KPIs (e.g., conversion, open/click rates) across all channels (email, push, in-app, SMS).
• Apply advanced analytical skills and business acumen to proactively identify regional growth opportunities (leveraging product and marketing data), prioritize initiatives, and manage efficient campaigns across diverse markets, thereby enhancing user growth strategy and supporting monetization efforts.
• Balance specific market demands and client enrollment rates to ensure campaigns are relevant and drive growth where it matters most.
• Proactively identify and benchmark local trends and competitor marketing initiatives to inform strategy, aligning implementation with Global and local leadership.
• Partner with key local stakeholders (e.g., Customer Success, Wellbeing Engagement) to manage cross-functional initiatives and champion the End-user Marketing team in regional forums, fostering a collaborative, fast-paced environment built on trust.
• Serve as the project manager for regional initiatives, ensuring agile end-to-end execution from planning to launch.
• Monitor campaign results, optimize performance, and capture learnings to refine future strategies.
• Oversee the creation of all marketing assets (CTA, visuals, copy) using tools like Canva, Figma, and Structured Web (leveraging existing templates and AI), and be responsible for campaign segmentation setup in Braze.
• Ensure consistency across channels by strictly following marketing and Wellhub brand best practices.
• Foster a creative environment to identify and test innovative ways to overcome challenges and drive growth. Apply strong experimentation skills to test/validate hypotheses locally for potential global scaling.
• Identify, document, and scale Conversion Rate Optimization best practices (including CTA, templates, visuals, and messaging lengths), ensuring consistency by developing strategy playbooks based on experimentation and regional insights.

Lifecycle Marketing Manager

• Partner Growth Strategy: Design and execute multichannel strategies to accelerate partner-led revenue, focusing on acquisition, expansion, and retention within the ecosystem.
• Incentive & Engagement Campaigns: Create and manage sales incentive programs and trade marketing initiatives that drive "top-of-mind" awareness and priority for our solutions among partners.
• Marketing Acceleration Program: Lead our flagship acceleration program for Tier 1 partners, providing strategic marketing consultancy to help them build and scale their own demand generation engines (Through-Partner Marketing).
• Demand Gen & Enablement: Develop high-impact training campaigns and sales plays, ensuring the ecosystem is equipped to generate and convert high-quality leads.
• Strategic MDF Management: Oversee the Market Development Funds (MDF) allocation, prioritizing high-ROI initiatives such as digital co-marketing, content syndication, and conversion-oriented actions over traditional branding events.
• Ecosystem Optimization: Manage the library of white-label assets, sales playbooks, and co-branded landing pages to maximize conversion rates across the partner funnel.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Indirect Channel Marketing Manager

• High-Impact Relationship Building: Build deep, lasting relationships based on trust and likeability. You should be the person partners are happy to see walk through the door.
• Strategic Account Growth ("Hunting from Within"): Proactively identify and unlock new value within your portfolio. Map complex partner organizations and use your strong relationships to engage stakeholders beyond the primary contact, meeting regularly with regional operators, club managers, and C-suite executives to drive alignment and uncover new revenue opportunities.
• Commercial Optimization & Financial Analysis: Conduct financial analysis to ensure sustainable, profitable growth for both Wellhub and the partner. Execute margin analyses to support pricing decisions and contract renewals. You must be able to translate data into a compelling commercial narrative that justifies value.
• Data-Driven Business Reviews (MBR/QBR): Own the creation and presentation of high-impact Business Reviews. Synthesize performance data into clear, actionable insights. Crucially, use these meetings not just to report numbers, but to pitch your new innovative ideas for the quarter ahead.
• Innovation & Creative Strategy: Proactively identify stagnation and bring new ideas to the table. Whether it’s proposing a novel referral campaign, suggesting a new way to integrate our API, or finding a creative solution to a blocker, you are expected to be the source of "fresh thinking" for your accounts.
• Cross-Functional Collaboration: Act as the project lead for your accounts, mobilizing internal teams (Marketing, User Growth, Operations, Finance) to drive initiatives that increase user acquisition and engagement at partner locations. You are the internal voice of the partner, ensuring their needs are met while protecting Wellhub’s interests.
• Proactive Partner Engagement: Maintain a high-touch, visible presence with partners. This involves frequent travel to partner sites and head offices to build rapport, resolve operational issues face-to-face, and maintain a pulse on the "ground truth" of the partnership. You must be adaptable and eager to meet people where they are - whether that’s a boardroom or a gym floor.
• Operational Excellence & Issue Resolution: Maintain a calm, solution-oriented approach when dealing with escalations. Manage projects efficiently to ensure seamless integrations, successful launches of new sites, and quick resolution of blockers
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Strategic Partnerships Account Manager

• Lead and manage the Wishlist team, providing direct supervision to 3 Senior individual contributors. Offer guidance and support for their performance and development while ensuring alignment with company objectives. Develop and implement strategies to achieve OKRs, driving the team towards common goals.
• Personally oversee strategic account management for 2–3 key Tier 1 partners. Ensure partner satisfaction, growth, and profitability. Engage in account management with strategic partners, conduct meetings and follow-ups, and ensure alignment with their future directions.
• Supervise and strategize with the Senior Strategic Seller to penetrate high-priority target accounts. Support the execution of creative engagement strategies to open doors with high-impact operators. Assist in closing complex, long-term commercial agreements.
• Analyze and interpret reports and data to inform decision-making and strategic planning. Stay up-to-date with the health industry, participate in forums, networking, and associations. Help the Head of UK&I build a picture of the market performance and identify political entities to win with.
• Clean up past contracts to ensure they are aligned with current sets. Lead commercial negotiations to secure sustainable deal structures that ensure win-win outcomes while adhering to financial guidelines. Focus on retaining partners sustainably and growing for the long term.
• Facilitate communication and collaboration with internal stakeholders (SMB, Strategy and Ops, Product Management, Partner Integration, Marketing, Finance, Legal and CX) to align strategies and initiatives. Remove internal process blockers to create a high-functioning, motivated culture.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Strategic Partnerships Director

• Lead End-user Marketing: Responsible for the End-user Marketing strategy across the region, with direct accountability for marketing-sourced paid subscriber revenue. You will manage key performance indicators, including member acquisition, subscriptions, and churn.
• Robust Data-Driven Decision-Making: Apply strong analytical skills to identify opportunities and make data-driven decisions. Drive growth in the region while balancing out specific markets' demands and requests.
• Cross-Functional Collaboration: Collaborate with key local stakeholders to manage cross-functional initiatives, foster a collaborative environment, and drive visibility of the work of your team.
• Local Trends and Opportunities: Proactively identify regional trends and opportunities, benchmarking competitors and marketing initiatives.
• Execution and Project Management: Serve as the dedicated Project Manager for regional end-user marketing initiatives, owning end-to-end execution from planning through CRM campaign deployment.
• Creative Asset Development: Manage the creation of regional marketing assets, collaborating closely with the centralized Branding team.
• Innovation and Problem-Solving: Encourage and find innovative ways to address challenges and blockers, applying strong experimentation skills to identify opportunities to scale globally.