Gympass

Risk

• Provide support to users, partners and clients through multiple channels (email, chat and phone).
• Ensure that ticket management and resolution are aligned with strategic business objectives, directly contributing to operational efficiency and customer/partner satisfaction.
• Support the Risk Management team in communicating with users, partners and clients involved in suspected cases and value disputes.
• Analyze data provided by the Risk Management team and make well-reasoned decisions regarding users with potential fraud within the Wellhub ecosystem.
• Assist Level 1 analysts in managing conflict situations involving risky behavior and disputes (fraud and chargebacks).
• Identify and promptly report suspicious behavior or anything that could cause financial loss to Wellhub.
• Generate data for management reports (insights on product, support and the user journey).

CX Analyst – Risk and Fraud

Business Development Rep

• Identify and engage complex Enterprise prospects from a defined Book of Business (BoB) via email, phone, LinkedIn, Video, etc.
• Strategic outbound prospecting (listening to podcasts, reading the news, reviewing 10ks, etc).
• Uncovering complex enterprise opportunities (multiple stakeholders, various buying committees).
• Setting the stage for successful high-value sales conversations (building ROI, challenger mindset).
• Close collaboration with AEs for smooth handoff of qualified leads.
• Build strong relationships through consultative selling, nurturing long sales cycles, and establishing yourself as a thought leader.
• Consistently achieve or exceed monthly, quarterly and annual sales targets.
• Develop industry expertise to act as a trusted consultant on HR, wellness, and people trends across different sectors and geographies.
• Possess strong business acumen and the ability to effectively communicate with senior-level stakeholders.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

Business Development Representative

Data Analyst

• Data Strategy: partner with department leaders to define KPIs and ensure data initiatives directly support business objectives;
• Data Governance: maintain high standards for data documentation and quality within the specific business domain;
• Pipeline Management: oversee the end-to-end delivery of localized data products, ensuring data is clean, modeled and ready for non-data experts;
• People Management: evaluate priorities to efficiently balance resources and develop data specialists according to the team needs;
• Process Optimization: identify and automate manual workflows to improve team efficiency and data reliability;
• Stakeholder Enablement: act as the primary technical point of contact for the business unit, translating complex data requirements into actionable insights;
• Cross-Functional Collaboration: sync with the central Data teams to ensure local data models align with Wellhub’s global data architecture.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Data Analytics Manager

Sales

• Define the long-term roadmap for sales technology and structure the area to support global scalability.
• Define global KPIs, monitor usage across all teams, and build executive-level dashboards to track ROI on tool investments.
• Develop action plans to ensure 100% tool utility and lead global training initiatives and documentation.
• Oversee Salesforce integrations in partnership with Product Development and manage complex troubleshooting workflows.
• Lead contract renewals, manage the tools budget, and stay ahead of market trends to propose innovative stack changes.
• Manage executive relationships and deliver high-level status reports and strategic newsletters.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Senior Sales Tools Manager

Backend Engineer

• Collaborate with a cross functional team spanning operation, product management, and engineering to build new technologies and features;
• Build production systems that prevent fraud from happening;
• Help to prototype, implement and productionize new anti fraud solutions at scale;
• Ensure successful deliveries, and promote the long-term technical health of our journeys;
• Ensure a high bar on code quality standards, making sure developers are proud of their work;
• Apply development best practices;
• Take part in incident resolution and troubleshooting in the production environment;
• Take ownership of critical features, be accountable, and possess a high level of ownership by following up on engineering SLOs and product KPIs;
• Interact with the product team and stakeholders to impact the business;
• Mentor other engineers;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Staff Backend Software Engineer – Fraud & Prevention

• Serve as a technical reference for an international team in building robust APIs and integrations across various systems to ensure successful project implementation.
• Mentor and guide team members, promoting best practices in backend development and database management.
• Engage in client-facing activities, and participate in meetings along with your Product Manager where internal and external clients will explain the scenarios, map demands, perform validations, and more.
• Drive the creation of detailed reports and provide insights to stakeholders.
• Oversee data manipulation and transformation according to client preferences.
• Ensure the tracking of tasks and documentation of deliverables.
• Identify and implement business and process improvement opportunities.
• Monitor business metrics and drive continuous improvement initiatives.

Senior Backend Software Engineer – Professional Services

Customer Success Manager

• Own and manage a portfolio of B2B clients, ensuring successful implementation, onboarding, adoption, engagement and renewal.
• Define and implement tailored customer success and engagement playbooks and processes for Wellz clients.
• Build strong relationships with key stakeholders (Internal and external), understanding their business goals and challenges and support business evolution.
• Designing and overseeing the HR experience journey for Wellz clients. This includes defining and managing processes that ensure successful implementation, onboarding, adoption, and renewal, acting as the owner of the HR experience , and the owner of user adoption experience.
• Monitor account health and user adoption and proactively address risks or red flags.
• Analyze product usage data to generate insights and drive value-based conversations.
• Collaborate with internal teams to advocate for customer needs and design processes.
• Lead regular business reviews and present impact reports to clients.
• Build and lead user engagement campaign to improve user adoption.
• Drive upsell and cross-sell opportunities.
• Ensure high Net Promoter Score (NPS), retention rates, and overall customer satisfaction.
• Contact with specific systems and platforms and how to use; Excel, Pipedrive, Jira.
• Contact with stakeholders internal/external; Clients (HRs), Engagement, product, finance, support , etc.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Client Success Executive

Attorney

• Lead and negotiate non-standard contracts and significant deviations from our templates, ensuring protection of company interests.
• Draft and manage standard legal documents and policies with a focus on scalability and compliance.
• Assess risks versus company objectives to facilitate smooth business negotiations and strategic decision-making.
• Drive legal research initiatives to ensure compliance with evolving regulations and recommend regional best practices.
• Collaborate closely with internal teams to provide legal guidance on business initiatives and privacy data analysis.
• Collaborate closely with external firms to address litigation cases.
• Partner with regional programs to identify legal gaps and define effective action plans.
• Design and automate contract workflows to improve efficiency and support business growth.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Legal Specialist

Product Manager

• Drive product requirements definition, actively collaborating with various cross-functional teams and stakeholders within Wellhub to propose new product solutions as well as to continuously review and improve the current product functionality and performance;
• Build and clearly communicate your product vision in addition to the product benefits to our users and internal stakeholders;
• Drive data product planning, build and manage high quality product roadmaps;
• Work closely with data, product design and engineering teams to deliver well rounded, scalable and stunning products;
• Partner with other product teams to align on dependencies and deliver impact to our partners, users and clients;
• Create OKRs, goals, metrics and track their progress;
• Explore new ways of improving existing services, products and process;
• Manage our backlog and lead meetings with engineers and designers;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Product Manager – Deep Data

Producer

• Implement content changes, including copy updates, new page builds, partner updates across 13+ different localizations on our CMS, Strapi.
• Perform quality assurance (QA) across different browsers and devices before content is pushed live.
• Help build & launch A/B tests through Amplitude.
• Execute the highest level of UX, accessibility, and web best practices.
• Review metrics and identify opportunities for enhancements on improving the customer journey for both B2B2C.
• Work with the content team to support high-priority SEO requests.
• Support short and long-term initiatives such as migrations and CMS enhancements.
• Adhere to Wellhub brand guidelines across the website.
• Establish strong relationships with design, brand, development, product, analytics, and UX teams.
• Integrate Asana with Jira to communicate workflows for multiple teams.
• Assist in the review of workflows to identify areas of improved efficiency.
• Ensure timelines are appropriately communicated.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Web Producer Specialist

Account Manager

• Relationship Management: Build and manage long-term relationships with partner organizations, focusing on key decision-makers.
• Strategic Planning: Conduct regular business reviews and strategic planning sessions with partners.
• Onboarding and Integration: Facilitate smooth onboarding processes and collaborate with integration teams to ensure seamless connection of partner systems.
• Contract Negotiations: Lead contract renewals and renegotiations to improve partnership terms and operational support, focusing on better economic conditions and increased traffic for partners.
• Value Analysis: Perform detailed analyses to demonstrate the Wellhub value proposition to partners, as well as analyze performance and provide actionable insights.
• Internal Alignment: Collaborate with various internal areas (such as Sales, Legal, Finance, Product, and Customer Success) to ensure that strategic objectives support partner success.
• Reporting: Prepare and deliver reports on partner success metrics and project results.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Strategic Partnerships Account Manager

• Manage the entire journey from initial outreach to final signature—navigating discovery, presenting value, and closing deals with speed and precision.
• Build a world-class foundation in sales and business operations, quickly absorbing new processes to drive efficiency in our highest-volume segment.
• Act as a proactive troubleshooter, identifying roadblocks as they arise and finding creative solutions to keep deals moving forward.
• Exercise elite time management to balance a high volume of tasks, ensuring no lead is left behind while maintaining a sharp focus on your daily targets.
• Embrace a "student of the game" mentality—staying open to feedback, rapidly iterating on your approach, and evolving your skill set every single day.
• Maintain an organized workspace and CRM, ensuring that the "behind-the-scenes" mechanics of your business segment run like a well-oiled machine.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

SMB Sales Associate – New Business

• Identificar e engajar proativamente potenciais clientes SMB através de prospecção outbound (cold calls, e-mails, LinkedIn e outros canais criativos).
• Pesquisar contas-alvo, mapear stakeholders e personalizar a abordagem para se conectar com os tomadores de decisão.
• Educar os leads sobre a missão e a proposta de valor do Wellhub, despertando interesse e agendando reuniões para a equipe de vendas.
• Contornar objeções, gerenciar expectativas e construir relacionamentos de confiança com prospects em diferentes níveis.
• Colaborar com os AEs de SMB para alinhar mensagens, compartilhar insights e definir estratégias para contas-chave.
• Alcançar ou superar metas mensais, trimestrais e anuais de geração de pipeline.
• Atuar como representante do Wellhub em eventos do setor e oportunidades de networking.
• Tornar-se a pessoa de referência sobre setores novos e existentes em múltiplas regiões.
• "Arregaçar as mangas" e apoiar a equipe onde for necessário — vencemos juntos!
• Viva a missão: inspire e empodere outras pessoas ao priorizar seu próprio bem-estar e de seus colegas. Crie um ambiente de apoio onde todas as pessoas se sintam à vontade para cuidar de si mesmas e encontrar um equilíbrio entre trabalho e vida pessoal.

Business Development Representative – SMB

Account Executive

• Research, identify, and tenaciously target new opportunities via various forms and channels of communication.
• Prospect from initial contact to partnership agreement and network launch.
• Develop creative and innovative ways to connect with potential fitness partners.
• Maintain a high volume of activity, including cold calls, emails, and social media through various outreach tools.
• Provide consistent follow-up through different stages of the sales cycle using provided tech tools.
• Be accountable for consistently reaching and exceeding your daily KPI metrics, as well as your monthly sales quota.
• Thrive on change while remaining highly organized, optimistic, and coachable.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

SMB Partnerships Sales Representative

Frontend Engineer

• Help to define the architecture of systems and integrations, bring innovation to the table, and make sure design docs are up to date
• Ensure successful deliveries, and promote the long-term technical health of our journeys
• Ensure a high bar on code quality standards, making sure devs are proud of their work
• Spread development best practices such as code reviews, pair programming, TDD, etc
• Build reusable code for future use
• Take part in incident resolution and troubleshooting in the production
• Follow-up engineering and product KPIs
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.