Guild Mortgage

Analyst

• Coordinate the application intake and onboarding process for new applications, system enhancements, integrations, and SaaS solutions.
• Serve as a central coordination point between business owners, IT, Information Security, Risk, Compliance, Vendor Management, and IT General Controls teams.
• Serve as a primary IAM subject matter resource within application intake, ensuring identity, authentication, authorization, role design, and provisioning requirements are clearly defined and documented.
• Evaluate application requests to determine access control models, user population, privileged access requirements, service accounts, and integration with enterprise IAM solutions (e.g., SSO, MFA, directory services).
• Review intake submissions for completeness, accuracy, and alignment with established governance standards and technology roadmaps.
• Assess and document ITGC, SDLC, security, privacy, and compliance impacts associated with application requests.
• Facilitate risk-based triage and routing of application requests to appropriate review bodies (e.g., architecture review, security review, data privacy, vendor risk, change management).
• Ensure application requests are aligned with systems development lifecycle (SDLC) and change management methodologies, including documentation of scope, ownership, data classification, and control requirements.
• Maintain intake artifacts such as process flows, intake records, decision logs, and governance documentation.
• Support the design, documentation, and execution of preventive and detective controls associated with application onboarding and change activities.
• Assist with identifying gaps, control deficiencies, or process breakdowns related to application intake and onboarding.
• Track intake metrics, SLAs, and KPIs to support continuous improvement and management reporting.
• Partner with IT Governance to ensure application onboarding aligns with SSAE18 SOC2 Type2, NIST, and internal policy requirements.
• Support audit and examination activities by providing intake documentation, evidence, and walkthrough support.
• Contribute to ongoing enhancements of intake processes, templates, tools, and governance workflows.
• Participate in special projects and continuous improvement initiatives related to IT governance and application lifecycle management.
• Perform other duties as assigned.

IT Application Intake Analyst

Data Engineer

• Execute DataOps projects from conception to deployment, ensuring timely, and successful delivery.
• Implement automation tools and scripts to streamline data workflows and reduce manual intervention.
• Implement monitoring and alerting systems to track the health and performance of data pipelines and storage systems and quickly resolve any issues that arise.
• Ensure robust data pipeline and storage system security measures are in place and that data management practices comply with relevant regulations.
• Implement and maintain disaster recovery plans and redundancy measures, ensuring data integrity and availability in case of failures.
• Perform data migrations from existing databases to our Cloud environment, ensuring seamless transitions and data integrity.
• Experience creating/maintaining standards, along with enforcing those standards, to provide lean, high performant data pipelines and storage systems while balancing overall costs.
• Stay abreast of latest technology trends and participate in high-level decisions impacting the direction of the Information Technology function.
• Aid Guild’s data transformation includes the support of new ways of working and generating insights.
• Work closely with development, operations, and other teams to foster a culture of reliability, and provide feedback on system design and architecture for improved reliability.

Senior DataOps Engineer

Architect

• Define the organization’s enterprise integration strategy and frameworks.
• Lead integration governance councils, setting policies for interoperability, data security, and platform adoption.
• Shape and manage the enterprise integration ecosystem, including iPaaS, APIs, and messaging systems.
• Anticipate integration trends (e.g., event-driven architectures, AI-driven integration) to future-proof the enterprise.
• Partner with senior executives to align integration strategy with business growth and digital initiatives.
• Build a culture of integration excellence across technical teams.
• Produce strategic models, integration roadmaps, and executive-level presentations.
• Own enterprise-level integration strategies spanning multiple systems and domains.
• Define the enterprise API and data interoperability vision, ensuring alignment with compliance and regulatory frameworks.
• Influence vendor selection and enterprise adoption of integration tools.
• Drive change management and organizational readiness for integration initiatives.
• Represent Guild Mortgage in external integration and technology forums.
• Establish KPIs to measure integration success and business value delivery.
• Create, maintain and manage integration architecture models and other various design components.
• Partner continuously with key IT Leaders to ensure that the overall application architecture is maintained in a coherent manner and that appropriate considerations are made for security and quality.
• Provide architecture thought leadership when discussing potential development tools and setting coding standards.
• Assist in maturing integration architecture management practices.
• Research overall information technology solutions on the market for particular technical requirements and business needs.
• Conduct and/or actively participate in meetings related to designated project(s) with applicable technical stakeholders/leaders.
• Think broadly and strategically about the overall technical landscape solutions needed to propel our business needs.
• Partner with technical leaders on approaches and responsibilities to ensure compliance with application architecture standards.
• Identify and recommend areas appropriate for further study and participate in any Proof-of-Concept projects required to thoroughly investigate architectural possibilities and strengthen arguments for their adoption.
• Contribute to necessary research and analysis to turn complex project requirements into manageable technical plans.
• Approach this as a partnership with other IT leaders and not an isolated responsibility.
• Contribute feedback and input concerning architecture and operations to Senior Management.
• Contribute recommendations for system changes, including redesign and enhancements to ensure process efficiency, staff productivity, usability, and customer satisfaction to Senior Management.
• Help maintain sound architecture practices for complex and scalable enterprise-level solutions.
• Use expertise to answer technical questions and concepts.
• Work to distribute technical knowledge throughout the team.
• Assist in project planning sessions to determine project scope and architectural approach as applicable on appropriate sized initiative.
• Properly document architectural flow functionality (design docs, in-line, wiki, etc.).
• Participate in training materials, job aids, and any new rollouts or updates.
• Perform other duties as assigned.

Principal Integration Architect

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Collections Agent

Artificial Intelligence

• Lead the analysis, design, and delivery of AI solutions in partnership with Data Scientists, AI Engineers, Data Engineers, and business teams; drive solutions from concept through user acceptance and production.
• Own end-to-end participation in the development lifecycle for assigned AI initiatives, including discovery, requirements, acceptance criteria, validation, and post-launch evaluation.
• Serve as a senior bridge between technical and non-technical teams, facilitating decisions and ensuring AI solutions align with business strategy and operational realities.
• Partner with senior business leaders, Product, Data, and Technology stakeholders on AI roadmap shaping, prioritization, and risk-informed decision making.

Senior AI Analyst

Operations

• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop detailed process maps and documentation to support analysis.
• Identify and develop new ideas for process improvement by analyzing current processes, gathering feedback from stakeholders, and conducting research on industry best practices.
• Work closely with various departments and teams to understand their needs, gather input, and build consensus on process improvement initiatives.
• Develop and execute action plans for implementing process improvements.

Process Improvement Consultant

Compliance

• Overseeing and supporting the mortgage servicing compliance program to ensure compliance with federal and state laws.
• Serve as the primary compliance liaison for the Company’s servicing operations.
• Manage servicing-related regulatory examinations and complaints.
• Lead enterprise-wide change management driven by regulatory developments.
• Maintain compliance policies and procedures in response to regulatory changes.

Compliance Manager – Servicing, Regulatory Change

Content Marketing Manager

• Work with Product Development to develop external marketing and ensure consistency with internal marketing on new product roll outs
• Implement strategic product marketing campaigns
• Design collateral pieces for strategic product marketing content for print, email, videos, web pages, social media, and any other digital channels, used in internal and external communications
• Proofreads, and suggests copy edits in a variety of documents for product collateral
• Act as a subject matter expert internally to review and approve field product marketing requests

Product Marketing Specialist, Content Designer

Marketing

• Perform training on the features and benefits of the CRM and marketing communication platforms, including technical support.
• Managing set-up of social media pages and compliance approval for Loan Officers.
• Provide on-going field support via marketing tips, training videos, and daily communication in Guild’s ticketing system.
• Gather, analyze, and approve user feedback to help enhance marketing platforms.
• Create content for regional, branch, and Loan Officer marketing, including, but not limited to, social media posts, email newsletters, and new hire / accomplishment celebrations on various platforms.
• Ensure quality and adherence to brand standards, style guides, and business communications standards.
• Collaborate on projects with graphic designers and compliance department as needed.
• Provide administrative support for marketing systems such as drip campaign management and activation of features for loan officers.
• Perform simple compliance review and approval of marketing content.
• Assist with the coordination of regional events, including industry trade shows, sales rallies, and educational events, as needed.
• Perform other duties and special projects, as assigned.

Field Marketing Coordinator

• Lead marketing syncs with Loan Officers to assess goals, review marketing practices, and deliver tailored strategies that drive adoption of Guild’s tools and support personal brand growth.
• Conduct pre-Sync research on each Loan Officer’s tool usage and online presence to provide personalized recommendations.
• Coach Loan Officers on using Guild marketing tools, systems, and best practices.
• Support SEO and digital visibility efforts by coaching Loan Officers on online presence optimization.
• Complete required number of marketing sync setups per week, including establishing communication cadences, setting automated marketing series, and ensuring long-term engagement.
• Document marketing syncs, capturing insights, goals, action items, and assigning follow-up tasks as needed.
• Provide structured six-month marketing support for all new retail sales hires, including regular check-ins and adoption tracking.
• Lead or support regional trainings on marketing tools, systems, and overall marketing strategy.
• Track and analyze marketing tool adoption across regions to identify trends, gaps, and coaching opportunities.
• Utilize and teach AI tools and best practices for daily job functions related to Marketing.
• Communicate proactively with regional teams regarding marketing initiatives, tool updates, and best practices.
• Maintain strong relationships with Regional Vice Presidents and regional teams through consistent communication and strategic alignment.
• Partner with Field Marketing Coordinators on regional social media strategy and ongoing marketing support.
• Host in-person marketing activation events in partnership with regional leaders and internal stakeholders.
• Collaborate with regional teams and leadership on event planning for marketing activations and branch meetings.
• Assist with special projects as assigned by Field Marketing leadership.
• Perform other duties as assigned.

Field Marketing Manager

Risk

• Develop and implement and monitor adherence with data governance policies, standards, and procedures to ensure data quality, integrity, and security.
• Partner with key stakeholders, including the business unit leaders, Product, Data & Technology teams, to develop and implement data governance capabilities and apply data standard processes by eliciting metadata, certifying data, and researching internal systems of record and publicly available data sources and assessing their quality of data.
• Partners with Business and Technical Data Stewards to identify, define and maintain data definitions and corresponding metadata across business functions and data domains.
• Review and document translation or transformation requirements for sourced data into the data warehouse.
• Improve quality of sourced data by conducing data profiling, data quality rule creation, monitoring, root-cause analysis and remediation of data issues.
• Maintain the Data catalog with data lineage information (field definition, domain, source system, intermediary and destination system(s), translations, transformation rules, display screens, referenced reports, etc.), Data Stewards and Data Custodian info along with versioning for historic analysis and audit trail.
• Ensure consistent delivery of high-quality insights to key stakeholders by completing report certifications and validating dashboards and reports in a timely manner.
• Identify internal process improvements for automating manual data governance processes, optimizing metadata collection, re-designing data catalog infrastructure for greater scalability, etc.
• Help identify Personally Identifiable Information (PII) data in primary data sources as well as in data architecture, define masking and other data processing rules for special handling of PII data.
• Improve the quality of data used for analysis by assessing the accuracy of new data sources and the effectiveness of new data gathering techniques.
• Design and develop custom workflows using Groovy scripting to automate data governance processes.
• Design and configure metadata models that reflect the organization’s data assets and metadata asset model.
• Experience using or helping to implement MDM tools.
• Develop training materials, use case documentation, and implementation specifications.
• Define Key Performance Indicators (KPIs) and document technical processes to monitor and analyze data governance and data cataloging performance and data accuracy.
• Contribute to the team of data professionals by using expertise to answer questions and sharing templates, reusable artifacts with less experienced teammates, enhancing skillsets and competencies of team members, and sharing business domain knowledge throughout the team.
• Participate in stakeholder reviews and design sessions.
• Leads and/or supports facilitation of working groups, workshops, sessions and training to increase Data Governance Awareness and Data Literacy.
• Provide data, reports, and information to management as needed.
• Identify, track, and monitor trends and avoidable technology-related errors; work across functions to develop complex solutions, improvements, and stop-gaps.
• Focus on the continual improvement of policies, procedures, and processes falling under scope of authority.
• Use expertise to resolve high level issues that cannot be solved by teammates.
• Stay abreast of latest technology trends and participate in high-level decisions impacting the direction of Information Technology function.
• Monitor the data catalog ingestion of data assets and triage issues related to ingestion, lineage or performance.
• Drive strong communications, partnerships, and stakeholder management with senior leaders, functional managers and staff.
• Perform other duties as assigned.

Senior Data Governance Analyst

• Assist in maintaining the strategic and tactical initiatives involving activities associated with managing the IT General Control Library.
• Identify and assess risks related to IT controls and recommend mitigation strategies.
• Document and monitor general controls and operate in an environment where tasks are managed effectively.
• Produce deliverables, specifically process flows, procedure documentation, writing specialized assessment reports, related to process, tools, metrics and communication activities.
• Support with investigating and analyzing control issues and inconsistencies.
• Ensure documentation of gaps and issues are accurate and complete.
• Execute access reviews, data security, backup and recovery, system operations, and network security controls as they relate to SSAE16/18, FFIEC, SOX, and ISACA/COBIT frameworks.
• Ensure that IT systems comply with relevant laws, regulations, and standards, and conducting regular audits to verify compliance.
• Evaluate third party information security posture and design third-party IT controls based on business risk.
• Support the implementation of key control practices and procedures by preparing presentations for internal stakeholders with the goal of providing regular modification updates.
• Engage in discussions to identify and respond to business risks and ensures that the line of business staff understands key control concepts and their relevance to core business practice.
• Monitor that controls used to mitigate business risks are properly designed, executed and documented.
• Work with corporate-level resources to identify, design, and execute controls for optimal effectiveness.
• Serve as an advisor to the IT General Controls Manager regarding IT control-related matters and assist as a functional liaison to the line of business resources.
• Support IT intake projects to drive the development and implementation of IT general controls.
• Monitor the disposition/resolution of issues resulting from audits and examinations.
• Work with team members on process improvement projects for IT General Controls.
• Support a culture of continuous improvement and customer service excellence with visible metrics and KPIs (Key Performance Indicators).
• Collaborate in the development of the company-wide framework, encompassing components of ITIL / COBIT/ and ISO disciplines.
• Understand the Technology Roadmap and monitor that infrastructure outsourcing partner(s) are delivering against roadmap expectations.
• Look for continuous cost saving opportunities.
• Make recommendations to the IT General Controls Manager for changes that would result in improved delivery of services and/or cost savings.
• Participate in strategic and tactical initiatives involving the activities and personnel associated with resource management; monitoring that IT resources can achieve the business’s strategic goals.
• Monitor industry best practices to assist in maintaining a risk-based approach to its infrastructure practices.
• Document IT activities into a generally understood and accepted process model.
• Responsible for understanding identified risks and their control plans.
• Provide training and support to staff on compliance requirements and best practices in IT general controls.
• Support special projects and initiatives as assigned.
• Perform other duties as assigned.

IT General Controls Analyst

Security Engineer

• Assist in the coordination and management of IT Security project tasks and deliverables.
• Responsible, under supervision from Sr. Security team members, for entry level tasks and deliverables for Security Awareness, Security Training Management, Threat Intelligence, and Third Party Risk Management.
• Support Computer-Based Training content administration and reporting on Learning Management Software.
• Assist the Phishing Awareness Program by designing, launching, and assessing simulated attacks on the user population.
• Collect and report metrics and evidence for auditing and reporting purposes.
• Partner with technical and non-technical staff to ensure that deployed technologies are effectively and efficiently providing the intended controls consistent with established policies and procedures.
• Partner with staff at all levels in the organization, vendors and contractors to ensure protections are effective, efficient and non-disruptive to the appropriate duties, rights and mission of the individuals and the organization(s).
• Responsible for weekly Software Advisory meeting and secure software lifecycle management tasks.
• Collaborate with Security Team to draft and review Policies, Procedures, Runbooks, and Playbooks.
• Monitor and triage low severity security events with guidance from team members.
• Stay abreast of industry security trends and developments; as well as, applicable government regulations.
• Perform other duties as assigned.

IT Security Coordinator

System Administrator

• Responsible for managing and implementing Microsoft 365 features for organization.
• Promote the health of Microsoft platforms; address failing automations, sprawl, and technical debt.
• Build solutions that meet or exceed business requirements on Microsoft platforms including SharePoint, Power Platform, and Azure.
• Track development efforts in Jira, Azure DevOps, or similar; partner with the business to maintain a prioritized backlog.
• Champion the adoption of Microsoft 365 services as appropriate for our business; support a ‘maker community’ of citizen developers.
• Create and maintain policies, practices, and governance controls related to field of expertise; properly document policies, practices, and controls for future reference, updating information as needed.
• Build and maintain development best practices for Microsoft platforms.
• Keep up to date on feature releases, changes, and bugs related to Microsoft platforms.
• Use expertise to support and provide guidance to junior level teammates; help resolve escalated issues as needed.
• Oversee and assign tasks to junior-level systems administrators & contractors.

Senior System Administrator – Microsoft Platforms

Project Manager

• Direct and manage complex program/project efforts from inception to completion in accordance with Guild’s PMLC process.
• Manage programs/projects under the EPMO portfolio, including efforts initiated through product teams and enterprise strategic initiatives.
• Prepare key program/project documentation including program/project plans, charters, status reports, communication and resource plans, and other documentation in alignment with Guild’s PMLC process.
• Plan and schedule program/project timelines and milestones using appropriate systems, tools and techniques.
• Develop and manage program/project artifacts and processes including scope, schedule, budget, and resources.
• Identify and manage program/project dependencies and critical path, including internal and external dependencies.
• Effectively communicate program/project expectations to team members and stakeholders in a timely and clear manner.
• Proactively help identify risks and take the necessary actions to mitigate risks and avoid issues and/or blockers.