Guild Mortgage

Engineering Manager

• Oversee the software development lifecycles for all departmental projects
• Participate in systems design sessions with users and Business Analysts
• Assist the Application Support Desk team with troubleshooting
• Supervise planning and/or implementation of department projects
• Build business solutions by creating new and modifying existing software applications
• Predict emerging customer needs and develop innovative solutions
• Solve unique and complex problems with broad impact on the business
• Manage and mentor a team of Developers
• Write, test and debug customizations and new features
• Allocate departmental resources to deliver business value

Software Development Manager

Product Manager

• Partner with Enterprise Reporting leadership and internal business stakeholders to define and prioritize reporting, dashboard, and data delivery initiatives.
• Ensure reporting solutions meet business requirements for accuracy, timeliness, compliance, and usability across supported departments.
• Manage and prioritize the product backlog and ensure that it aligns with the product vision and roadmap.
• Review and accept the product deliverables and provide feedback and guidance to the development team.
• Create facts-based, metrics-driven project dashboards for all technology workstreams to provide visibility on progress week over week.

Product Owner – Technology

Marketing

• Lead the development, execution, and optimization of enterprise-level marketing campaigns for the Retail Mortgage Channel.
• Direct support to local loan officers by increasing brand awareness, generating qualified leads, and strengthening engagement across key homebuyer and homeowner segments.
• Supervise a small team of marketing managers and collaborate closely with Sales Leadership, Sales Enablement, Marketing Education, Creative, and Project Management teams.
• Design and plan integrated marketing campaigns (digital, print, email, social, direct mail, events) aligned to Guild’s overall marketing and retail growth strategy.
• Manage end-to-end execution of enterprise marketing campaigns.
• Build strategies to drive high-quality purchase and refinance leads for retail loan officers from enterprise marketing campaigns.
• Guide development of localized campaign assets that support individual loan officer brand presence while maintaining Guild’s core brand identity.
• Define key performance indicators (KPIs) for programs and campaigns, monitor results, develop insights, and recommend optimizations to improve ROI, lead quality, and engagement across all marketing channels.

Marketing Strategist

SDET

• Create automated scripts to test all aspects of company software solutions including user interfaces, APIs, and DB values
• Collaborate with all team members as needed to understand the impact of requested enhancements and add or modify existing automation scripts to fully verify the changes work as expected without unintended side effects

IT QA Automation Engineer

DevOps Engineer

• Identify, design, architect, implement, and document automation strategies.
• Partner with developers to implement high-performing continuous integration pipelines.
• Understand software engineering, networking, & security best practices and the impact they have on efficiency.
• Evangelize and contribute to effective use of DevOps practices and Cloud solutions.
• Strong Containerization skills (Docker / Kubernetes), container registries, and CDN experience.
• Continually seek ways to optimize and improve all operational aspects of our IT solutions.
• Utilizes advanced Cloud Provider service-oriented skill sets.
• Approach tasks with both fault-tolerance, security, and compliance focused mindsets.
• Collaborate with Software Development, QA, and Architects to continuously improve the efficiency and reliability of build and deployment processes to support all phases of development, QA, and production releases.
• Assist in problem identification and employ mitigation strategies for technical risks related to cloud redundancy, security, and scalability.
• Conduct DevOps tool research, evaluation, proof of concept, installation, configuration, and training.
• Build tools to monitor various system's capacity and performance and provide reports, analytics, and forecasts for capacity as required.
• Troubleshoot and resolve production and pre-production issues in a timely manner.
• Monitor infrastructure and services to maximize uptime.
• Perform root cause analysis.
• Write technical documentation.
• Drive continuous improvement.
• Participate in daily stand-up and weekly planning meetings in relation to DevOps project tasks.
• Keep abreast of modern technologies and be willing to present them to the technical staff.
• Perform other duties as assigned.

Senior DevOps Engineer

Manager

• Maintains familiarity with compliance requirements, sales and operations practices, and secondary market dynamics.
• Applies project management expertise to oversee all phases of the development process.
• Manages the delivery and release of new product initiatives while updating existing offerings.
• Sustains an in-depth working knowledge of company products and operational processes.
• Prepares detailed project plans, defines scope, gathers business requirements, engages stakeholders, and manages each phase according to the Project Lifecycle Process for projects of varying size.
• Ensures delivery of assigned projects within established timelines, meeting the critical needs of business units or external customers.
• Develops innovative products aligned with organizational objectives and customer demands—collaborating closely with sales, marketing, technology, and compliance departments to ensure successful outcomes.
• Support product development in creating and maintaining pricing and eligibility tools.
• Retains ownership and accountability for maintaining the project schedule, coordinating efforts with the Project Manager and Director of Product Development.
• Works collaboratively with the Product Execution Team (PET) to assess cross-departmental programming requirements across multiple platforms.
• Works closely with internal product team – including guidelines, product training, product marketing teams – to ensure effective sharing of product knowledge.

Product Development Manager

Business Analyst

• Work with the project sponsor to document project objectives and business value.
• Analyze scope of project to identify project stakeholders.
• Elicit project requirements using interviews, document analysis, viewpoints, etc.
• Write project requirements specifications and business rules and close out documentation according to standard templates.
• Accurately define quality attributes and constraints.
• Write project proposals for senior executive presentation detailing project objectives, scope, technology execution approach, estimation, ROI, and resource needs partnering with business and IT for input and content.
• Establish and implement effective testing strategies to appropriately assess final programming changes.
• Document system changes in narrative or diagram overviews.
• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail.
• Lead effective discovery and design meetings for initiatives and participate in peer reviews and inspection of requirements documents and corresponding work products.
• Establish and implement effective requirements practices.

Senior Business Analyst

Compliance

• Responsible for supporting Compliance Management Division to ensure the company is operating in accordance with applicable laws.
• Compliance Analyst, Licensing will ensure Guild remains in good standing with state and federal government agencies including Secretary of State offices, state regulatory agencies, CFPB, and Guild’s investors.
• Review, monitor, and renew Company, branch, and loan originator licenses through the Nationwide Mortgage Licensing System (NMLS).
• Review federal and state legislative changes, complete annual, quarterly, and monthly reports, and Mortgage Call Reports.
• Prepare and submit applications for mortgage lender or general business licensing for the company.
• Identify changes to filing requirements and inform management.
• Prepare and submit city/county and state license filings for branch office openings, closings and address changes.
• Follow up on status of applications, seek assistance to troubleshoot problems/resolve issues, report to management on current status of all applications, and see applications through to completion.
• Monitor continuing education requirements for MLOs and ensure they are met prior to company license renewal.
• At direction of management, periodically perform compliance checks to ensure MLO information is accurate in NMLS and employee files.
• Prepare and submit monthly, quarterly, and annual reports and license renewals (city/county and state).
• Identify changes to filing requirements and inform management.
• Monitor and renew existing company, branch, and loan originator licenses.
• Provide guidance to Loan Officers, Branch Managers, Production, and Servicing regarding licensing matters.
• Maintain tracking system to monitor for deadlines and due dates of various filings and renewals, including license and surety bond spreadsheets.
• Assist in filing the Mortgage Call Report quarterly.
• Notify department manager of any issues encountered during the filing process.
• Review will consist of analyzing data for accuracy and/or identifying discrepancies that should be escalated timely to management to determine an action plan.
• Provide responsive, courteous, and knowledgeable service to Branches and internal departments.
• Use computers to conduct research, including proprietary systems, subscriber databases and internet resources to resolve issues and verify compliance with regulations.
• Prepare and verify that complete files, including supporting documentation, are retained in accordance with required retention periods.
• Escalate issues that represent higher risk and fall outside of scope of responsibility.
• Identify and stay current on changes in industry regulations that impact work product.
• Ensure internal systems are updated as regulations change.
• Anticipate, organize, prioritize, and coordinate administrative responsibilities such as distribution of incoming and outgoing correspondence for the Compliance Management Division.
• Perform other duties and administrative functions as needed.

Compliance Analyst I, Licensing

Risk

• Assist in the implementation of data governance policies, standards, and procedures to ensure data quality, integrity, and security.
• Serves as liaison with Business and Data/Technology teams to apply data standards and processes (e.g. data access, classification, quality, certification, metadata, lifecycle and retention)
• Partners with Business and Technical Data Stewards to identify, define and maintain data definitions and corresponding metadata across business functions and data domains
• Monitor and enforce data governance policies and compliance with regulatory
• Provide support for data governance initiatives, such as data cataloging, data profiling, and data quality monitoring.
• Providing guidance and support to data stewards and business stakeholders with the identification and remediation of data-related issues
• Leads and/or supports facilitation of working groups, workshops, sessions and training to increase Data Governance Awareness and Data Literacy
• Maintain and update data governance documentation, including data dictionaries, metadata repositories, and data lineage.
• Perform other duties as assigned.

Data Governance Analyst

Producer

• Manage a team tasked with the day-to-day administrative support of Loan Officers
• Oversee the input and maintenance of MyKey and database system data
• The collection of loan applications, supporting documentation, and other paperwork
• The analysis of customer credit/financial scenarios
• Monitor operational performance/metrics for the department to maximize productivity, efficiency, and compliance levels
• Provide guidance, training, coaching, mentoring, recognition, and support to staff
• Hire, discipline, and exit team members when necessary
• Build and maintain solid working relationships with realtors with the goal of generating leads, increasing loan production, and providing exemplary customer service
• Ensure client meetings are regularly set and efficiently held; ensure regular and appropriate status updates are provided to customers throughout loan cycle
• Ensure the completeness, accuracy, timeliness and compliance of loan files
• Efficiently manage the loan pipeline; assign workload among staff and manage work schedules in order to ensure optimal loan completion rates
• Identify team training needs and provide training to staff in order to increase department knowledge and compliance
• Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors
• Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and that openly shares information so that clients can be served as quickly and efficiently as possible
• Respond to escalated issues that cannot be resolved by teammates; assist with complex or problematic loans
• Provide back up support as needed; may originate loan production when department’s volume increases, and/or attend closings in the absence of Loan Officer(s)
• Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure
• Provide data, reports, and status updates to Management as needed
• Stay abreast of industry trends and changing regulations and guidelines related to field of expertise; make recommendations for changes to policy, practice, and process accordingly
• Perform other duties as assigned.

Production Manager

Customer Support

• Role model and coach CSRs to explore, analyze, and respond to customers’ issues and concerns via phone, email, and letters.
• Address and clarify issues related to procedures and requirements, products, systems, responses, etc.
• Monitor, coach and recognize individuals and team for answering customer service calls in a timely and efficient manner.
• Respond to escalated calls that cannot be resolved by other Customer Service Representatives.
• Support new hire training and work closely with less experienced employees.
• Participate and make recommendations related to staff changes, interviews, and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions.
• Share information and make recommendations to improve overall department performance and service levels, customer service initiatives, etc.
• Participate in creation of training materials and job aids, as well as any new rollouts or updates.
• Communicate with other departments and management to resolve problems and expedite work.
• Identify best practices and make recommendations to address a variety of complex and highly sensitive customer issues and situations.
• Stay current on changes in industry regulations and work with management to rollout changes and updates.
• Maintain and order department supplies.
• Provide status updates as needed.
• Perform other duties as assigned.

Senior Customer Service Representative

• Serve as a catalyst for change by fostering alignment and commitment to product management principles
• Build executive sponsorship and cross-functional buy-in for a product-first approach
• Develop and implement standardized frameworks, processes, and best practices for product management across all departments
• Collaborate closely with product teams to align product roadmaps with the organization’s strategic objectives and enterprise priorities
• Collaborate with executive leadership to define and communicate the enterprise product vision
• Drive cross-functional alignment between product teams and corporate strategy
• Establish governance mechanisms for roadmap planning and prioritization
• Implement tools and processes for product planning, prioritization, and performance tracking
• Ensure data-driven decision-making and continuous improvement across the product portfolio
• Monitor adherence to standards and provide guidance to departmental product managers
• Design career paths, training programs, and performance metrics for product management roles
• Act as a bridge between product teams and senior leadership, facilitating transparency and alignment
• Partner with Engineering, Design, Marketing, Sales, and Operations to ensure cohesive execution
• Incorporate market trends, competitive analysis, and customer feedback into enterprise-level product strategy
• Serve as a thought leader and mentor for product managers across the organization
• Foster a culture of collaboration, innovation, and accountability

Director, Product Management

Sales

• Collect and evaluate required documentation for incoming short sale packages
• Review borrower’s financial situation and hardship information to confirm hierarchy has been met
• Obtain required documentation to meet investor and insurer guidelines
• Order appraisals and ensure homeowners receive valuation notices and copies of appraisals
• Verify offers are made in accordance with requirements
• Submit short sale requests to investors as required by investor guidelines
• Send all required documents to borrower and escrow to ensure compliance with investor and insurer requirements
• Correspond with agents, third parties, escrow, title and homeowners
• Review all wires to ensure investor restrictions are met and approved
• Prepare and submit variances as needed
• Submit payoff short sale demands to Title
• Review incoming short sale wires and process closing steps
• Cancel Hazard Insurance on completed short sales or deed in Lieus
• Document all incoming correspondence so that service levels can be monitored to ensure state, investor, and insurer criteria have been met
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter
• Prepare complete and accurate call notes, written documentation, and update customer files in system
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues
• Follow Guild’s information security policies
• Assist with internal and external audit requests
• Perform other duties as assigned