Reverse Loan Processing Manager

Guild Mortgage

Loan Processing Manager at Guild Mortgage Company ensuring timely loan turnarounds and compliance with standards. Coaching Processors and monitoring pipeline metrics for effective operations.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $86,689 - $130,034 per yearWebsite

About the role

Key responsibilities & impact

Monitors the pipeline and metrics for a district or a region to ensure timely loan turnarounds and closures.
Coach and review the work of Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards.
Update internal procedures and train processing staff on existing, new and changed federal and state regulations.
Ensure overall quality and integrity of loan files while maintaining quality customer service.
Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed.
Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems, required documents and industry changes.
Train processors on pipeline management, processing skills, and internal and external customer service standards.
Coordinate and manage daily workflow requirements and facilitates communications between processing and the Funding and Underwriting Departments.
Perform spot checks of loans submitted to processing to ensure completeness, accuracy and timeliness from Sales.
Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
Ensure Processors achieve productivity objectives and customer service levels.
Conduct new and ongoing training for Processors.
Ensure compliance and take action required to address audit findings.
Escalate issues as needed and follows up to ensure timely resolution.
Identify and escalate potential fraud issues.
Stay current with federal, state regulations, policies and industry trends.
Host regular meetings for processing staff.

Requirements

What you’ll need

High school diploma or equivalent required
Seven or more years total work experience required that includes progressively responsible positions processing loans
Two or more years of prior supervisory experience
Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners
Excellent customer service, interpersonal, verbal and written communication skills
Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls
Expert level knowledge of valid documentation related to the processing consumer mortgage applications
Intermediate math skills
Strong detail orientation and highly organized.
Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
AD&D
LTD
401(k) with employer match
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan ProcessingRegulatory Requirements KnowledgeDocumentation ReviewPipeline ManagementData Entry SystemsIntermediate Math Skills

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationDetail OrientationOrganizational Skills