Loss Mitigation Supervisor

Guild Mortgage

Loss Mitigation Supervisor overseeing staff and managing loan reviews for Guild Mortgage in a remote capacity. Ensures compliance and efficiency in loss mitigation processes according to regulations and guidelines.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $64,192 - $90,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage default and loss mitigation processes, with a strong focus on compliance with federal regulations and guidelines. Capable of managing teams effectively while providing training and support to ensure high productivity and quality standards.

Highest-signal resume keywords

Mortgage Default ExperienceLoss Mitigation ExpertiseSupervisory ExperienceRegulatory Compliance KnowledgeAdvanced Math Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Loan Documents KnowledgeQuality Control AuditsFHA Waterfall CalculationsData AnalysisFinancial Reporting

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsAttention to DetailProfessionalism

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookBlitzdoc

Industry Keywords

CFPBFCRAFDCPAFederal Bankruptcy LawsInvestor Compliance

About the role

Key responsibilities & impact

Monitor metrics and maximize productivity, efficiency, investor compliance and service levels for area(s) under supervision
Hire, train, coach, discipline and exit team members
Perform quality control and audit reviews on loans, including all income/expense calculations, to ensure compliance with agreed upon standards and state and investor guidelines
Provide coaching, guidance, and recognition to reports on all FHA insured loan workouts; review work to ensure solid business decisions are made in underwriting modifications, and in reconciling and settling accounts
Review denied cases and research/recommend feasible alternatives
Analyze escalated accounts for compliance and exceptions to modification program guidelines
Participate in calls with clients and homeowners; discuss topics and issues related to loss mitigation
Provide weekly productivity reports and status updates, and remediates action items to ensure loss mitigation cases move through the decision process both on a timely basis, and in accordance with regulations and guidelines
Review files requested by internal and external auditors and respond to audit findings by preparing formal responses and ensuring remediation of noted issues
Ensure inventory is managed effectively and in accordance with all applicable regulations and guidelines
Develop and deliver training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices
Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training
Role model patience and professionalism when interacting with consumers via phone, email, or letter
Review FHA Waterfall Calculations and verify correct home retention loss mitigation options are chosen and communicated to borrowers
Manage and control loss mitigation general ledger; review all invoices input by Specialists; reconciles TBB2 against payment of title policy invoices
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma and some college, technical training or equivalent required; Bachelor’s degree in Finance, Business or related field preferred
seven or more years total mortgage default, loss mitigation and short sale experience, with at least two years in a supervisory/lead role
Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations
Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred
Strong interpersonal and problem-solving skills
Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required
Advanced math skills required
Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint and Outlook required
Familiarity with document retention software; Blitzdoc preferred
10-key by touch strongly preferred.

Benefits

Comp & perks

medical
dental
vision
life insurance
AD&D
LTD
401(k) with employer match