Guardant Health

Implementation Specialist

• Partner with customers to define integration requirements for a variety of EMR platforms such as AthenaHealth, eClinicalWorks, and Epic.
• Create and manage detailed project plans, overseeing multiple customer integrations simultaneously.
• Lead weekly status meetings with customer IT teams to drive progress on integration tasks.
• Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.
• Create user-friendly guides, resources, and training materials.
• Facilitate live or virtual training sessions as needed to ensure all users are proficient.
• Provide phone support to both customers and Sales for onboarding or issue resolution.
• Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
• Provide ongoing education on new features, updates, and best practices.

EMR Implementation Manager

Product Marketing

• Lead the development and execution of DTP campaigns for Guardant Reveal
• Drive brand awareness, disease awareness, patient acquisition, and conversion across channels
• Develop strategic briefs and provide clear and timely creative feedback
• Use data-driven insights to shape DTP and digital marketing plans
• Create compelling patient friendly content
• Stay current on marketplace, consumer, and healthcare-specific trends
• Manage end-to-end project execution, delivering high-quality work on time
• Partner closely with analytics to conduct research and measure campaign effectiveness

Senior Product Marketing Manager, Direct to Patient

Client Services Representative

• Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web
• Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction
• Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS
• Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes
• Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment
• Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions
• Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy
• Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively

Client Services Associate

Account Manager

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GH
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Account Manager – Oncology

Account Executive

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers.
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy.
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices.
• Develop and implement a business plan in line with brand strategy to support launch.
• Identify and partner with laboratories that offer phlebotomy draw agreements.
• Analyze competitive landscape and environment within assigned accounts.

Account Executive – Screening

• Consistently meet or exceed sales goals through effective prospecting, relationship-building, and execution of national sales strategies.
• Focus on building strong relationships with healthcare providers, gaining their commitment to adopt the Shield test for CRC and other cancers.
• Engage healthcare providers to understand their needs and demonstrate how Guardant Health’s offerings can improve patient outcomes and streamline their practice.
• Provide in-depth product knowledge and training to primary care practices to gain all stakeholder support.
• Work closely with clinical, marketing, and product teams to align sales strategies, share feedback, and ensure cohesive execution of business plans.
• Identify new business opportunities within your territory and foster collaborations with regional and local laboratories.

Associate Account Executive – Screening

• Achieve Sales Targets through effective prospecting
• Target and Engage Healthcare Providers
• Educate and Support Providers on product integration
• Collaborate with Cross-Functional Teams
• Identify new business opportunities and collaborations

• Develops and manages corporate relationships to grow business with a top-down approach
• Conducts pre and post customer documents for strategy alignment
• Oversees coordination of company-wide initiatives related to Key Accounts
• Develops and maintains annual business plans for key corporate relationships
• Participates in sales meetings, seminars, and industry conferences

EMR Implementation Manager

Senior Product Marketing Manager, Direct to Patient

Client Services Associate

Account Manager – Oncology

Account Executive – Screening

Associate Account Executive – Screening

Account Executive – Screening

Key Account Manager – Oncology