Guardant Health

EMR Implementation Manager

Guardant Health

full-time

Posted on:

Location Type: Hybrid

Location: New Jersey • United States

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Salary

💰 $137,070 - $188,505 per year

About the role

  • Partner with customers to define integration requirements for a variety of EMR platforms such as AthenaHealth, eClinicalWorks, and Epic.
  • Create and manage detailed project plans, overseeing multiple customer integrations simultaneously.
  • Lead weekly status meetings with customer IT teams to drive progress on integration tasks.
  • Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.
  • Create user-friendly guides, resources, and training materials.
  • Facilitate live or virtual training sessions as needed to ensure all users are proficient.
  • Provide phone support to both customers and Sales for onboarding or issue resolution.
  • Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
  • Provide ongoing education on new features, updates, and best practices.

Requirements

  • Minimum of 5 years of experience in EMR implementation
  • Excellent interpersonal, presentation, and communication skills
  • Prior experience providing phone-based customer support, troubleshooting, or training
  • Strong understanding of healthcare workflows and operations
  • Problem-solving mindset with a focus on continuous improvement and customer satisfaction
  • Familiarity with healthcare regulations (e.g., HIPAA) and data security best practices
  • Bachelor’s degree in a business-related discipline required.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
EMR implementationintegration requirementsproject managementsystem testingdata integrityuser trainingtroubleshootingcustomer supportsystem enhancementshealthcare workflows
Soft skills
interpersonal skillspresentation skillscommunication skillsproblem-solvingcontinuous improvementcustomer satisfaction