Guardant Health

Client Services Associate

Guardant Health

full-time

Posted on:

Location Type: Hybrid

Location: 🇺🇸 United States

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Salary

💰 $20 - $28 per hour

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web
  • Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction
  • Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS
  • Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes
  • Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment
  • Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions
  • Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy
  • Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively

Requirements

  • Bachelor’s degree preferred; high school diploma or equivalent required
  • 0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred
  • Proven proficiency using Salesforce.com and Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Strong computer skills, preferably in a Mac environment
  • Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline
  • Experience working effectively in a collaborative team environment
  • Flexibility regarding working hours based on operational needs
  • Bilingual in English and Spanish is a plus.
Benefits
  • Reasonable accommodations for disabilities
  • Support for hiring processes for candidates with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceLIMSMicrosoft Office Suiteorder fulfillmentdocumentationcase managementcustomer servicemultitaskingproblem-solving
Soft skills
communicationcollaborationself-disciplinejudgmentflexibility