GreenPocket GmbH

Customer Success Manager

• Du trackst eigenverantwortlich die User Experience unserer Produkte und wertest diese systematisch aus
• Du erstellst und wertest Kundenzufriedenheitsbefragungen aus, leitest anschließend Handlungsempfehlungen für unsere Bestandskundenstrategie ab und präsentierst diese dem Projektmanagement
• Du visualisierst im direkten Austausch mit unseren Kunden deren Energie-Infrastruktur und legst den Grundstein für ein optimales Kundenverständnis
• Du nimmst an Kundengesprächen teil und begeisterst unsere Kunden mit überzeugenden Präsentationen
• Du bekommst ein eigenes Projekt im Customer Success Management, welches Du am Ende Deines Praktikums dem Team und CEO präsentierst

Praktikant – Customer Success Management

Sales

• Du arbeitest direkt mit dem CEO an der strategischen Ausrichtung von GreenPocket.
• Mit Deinen vielseitigen Interessen identifizierst Du über einige Monate marktrelevante Schlüsselelemente für die Gewinnung neuer Direktkunden aus einem bestimmten Segment (wie Handel, Kommunen und Wohnungswirtschaft).
• Aus Deinen Erkenntnissen leitest Du konkrete To-Dos ab und gehst aktiv in den ersten Austausch mit potentiellen Kunden.
• Außerdem ist es für Dich eine willkommene Herausforderung, Dich regelmäßig mit neuen oder geänderten gesetzlichen Anforderungen (u.a. Energieeffizienzverordnung) auseinanderzusetzen und die Auswirkungen auf das Unternehmen abzuwägen.
• Du identifizierst und qualifizierst neue Marktsegmente und Kundengruppen, erstellst Ideal Customer Profiles und gehst in den ersten Kundenkontakt und führst zukünftig auch Qualifikationsgespräche und Webinare durch.
• Du baust eine strukturierte Sales Pipeline auf und pflegst diese.
• Du setzt Dich aktiv mit der Technologie für die Automatisierung unserer Salesprozesse auseinander und treibst diese voran.
• Du baust und optimierst Lead-Generierungsprozesse.
• Du arbeitest eng mit dem Sales, Marketing, Produktmanagement und Controlling und Deine Ergebnisse besprichst Du direkt mit dem CEO.
• Du begleitest die Planung der Inbound (z. B. Content, SEO, Lead Funnels) und Outbound (z. B. LinkedIn, Mailings, Cold Calls) Marketing Maßnahmen.

Junior Sales Manager – Smart Energy

Growth Marketing

• You will work directly with the CEO on GreenPocket's strategic direction.
• With your broad interests, you will identify market-relevant key elements over several months for acquiring new direct customers from a specific segment (e.g., retail, municipalities, and housing associations).
• You will derive concrete to-dos from your insights and actively engage in initial conversations with potential customers.
• You will regularly take on the welcomed challenge of reviewing new or amended legal requirements (e.g., energy-efficiency regulations) and assessing their impact on the company.
• Additionally: you will identify and qualify new market segments and customer groups, create Ideal Customer Profiles, initiate first customer contacts and later conduct qualification calls and webinars.
• You will build and maintain a structured sales pipeline.
• You will actively engage with technology to automate our sales processes and drive its implementation forward.
• You will build and optimize lead-generation processes.
• You will work closely with Sales, Marketing, Product Management and Controlling, and discuss your results directly with the CEO.
• You will support the planning of inbound (e.g., content, SEO, lead funnels) and outbound (e.g., LinkedIn, mailings, cold calls) marketing measures.

Junior B2B SaaS Growth Manager – Smart Energy Startup

Recruitment

• Applicant management: You will be the main contact for applicants from receipt of application through to contract signing
• Interviewer: You will handle candidate selection and the initial communication by conducting interviews with suitable applicants
• Idea contributor: You will research materials and tools, and assist in creating and delivering trainings and workshops
• Organizer: As part of the HR team you will be a point of contact for our employees (including team-building measures; onboarding & offboarding; contract & reference letter preparation, etc.)
• Employer branding: As part of university marketing you will identify suitable measures to attract tomorrow’s employees today
• Personnel development: Together with your team you will help expand and realign personnel and leadership development
• Your own project: You will have the opportunity to take on your own project in Recruiting, Employer Branding or Learning & Development

Intern – HR & Recruiting, Smart Energy

• You independently track the user experience of our products and systematically analyze the results
• You design and evaluate customer satisfaction surveys, derive recommendations for our existing-customer strategy, and present these to project management
• You visualize customers' energy infrastructure in direct collaboration with our customers, establishing the basis for an optimal understanding of their needs
• You participate in customer meetings and engage customers with persuasive presentations
• You will own a Customer Success Management project that you will present to the team and CEO at the end of your internship

Intern, Customer Success Management – Smart Energy Startup

Financial Planning and Analysis

• Receivables & deadline management: You are responsible for receivables and deadline management and work with your team lead to navigate efficient financial processes.
• Accounting: You are the organizational expert for outgoing invoices, monitor the outgoing invoices ledger and independently process supplier/vendor invoices using DATEV.
• Monthly reporting: Your eye for detail comes into play during the monthly preparation of the management analysis (BWA). You also provide active support in the quarterly preparation of shareholder meetings.
• Monthly payment run: You take responsibility for the monthly payment run and maintain communication with our tax advisor to ensure a smooth cash flow.

Intern – Finance & Controlling

Business Development Rep

• You will work directly with the CEO on GreenPocket's strategic direction.
• With your wide-ranging interests, you will identify, over several months, market-relevant key elements for acquiring new direct customers from a specific segment (e.g., retail, municipalities, and the housing sector).
• You will derive concrete action items from your findings and proactively initiate first contacts with potential customers.
• You welcome the challenge of regularly dealing with new or amended legal requirements (e.g., the Energy Efficiency Ordinance) and assessing their impact on the company.
• Additionally, you are enthusiastic about entrepreneurship and interested in exploring growth potential in new markets.
• Market and competitive analyses are right up your alley.
• You enjoy working on market entry concepts, business models for enterprise customers, and innovations; you create Ideal Customer Profiles and occasionally take creative approaches.
• You independently carry out market-relevant strategic projects but know exactly when to involve internal stakeholders such as Sales, Product Management, Development, and Controlling, and you also liaise with external service providers.
• You will convince us of your creative skills in developing marketing campaigns and customer acquisition strategies.
• You discuss all your results directly with the CEO.

Junior Business Development Manager, Sales

• Receivables & deadline management: You handle receivables and deadline management and, together with your team lead, navigate the world of efficient financial processes
• Accounting: You are the organizational pro for outgoing invoices, keep an eye on the outgoing invoices ledger, and process vendor invoices independently using DATEV
• Monthly reporting: Your attention to detail comes into play when preparing the monthly management accounting report (BWA). You also actively support the quarterly preparation of shareholders' meetings.
• Monthly payment run: You give the monthly payment run special care and stay in close contact with our tax advisor to ensure a smooth cash flow.