Intern, Customer Success Management – Smart Energy Startup

GreenPocket GmbH

Intern in Customer Success Management at GreenPocket, a Smart Energy Startup focusing on energy management. Engaging in user experience tracking and customer satisfaction analysis.

Posted 6/3/2026internshipKöln • 🇩🇪 GermanyEntry LevelWebsite

About the role

Key responsibilities & impact

You independently track the user experience of our products and systematically analyze the results
You design and evaluate customer satisfaction surveys, derive recommendations for our existing-customer strategy, and present these to project management
You visualize customers' energy infrastructure in direct collaboration with our customers, establishing the basis for an optimal understanding of their needs
You participate in customer meetings and engage customers with persuasive presentations
You will own a Customer Success Management project that you will present to the team and CEO at the end of your internship

Requirements

What you’ll need

You are enrolled as a student and are at least in your third semester of a degree in energy economics, business, communication studies, or a comparable field
Ideally, you already have initial experience in project management and have carried out analyses and evaluations there; however, this is not a requirement
Knowledge of software applications such as JIRA and Confluence is desirable
In addition to an analytical mindset, you are characterized by a systematic and goal-oriented way of working
You are highly organized and bring a strong sense of initiative and excellent communication skills
You have very good German and good English skills and are proficient in common MS Office applications, especially Excel

Benefits

Comp & perks

Intensive onboarding and training by our CEO and experienced project and product management professionals
Startup atmosphere with the opportunity to help shape the green startup scene
Continuous learning and development of your personal and professional skills
Flexible working hours and the option to work from home
Regular team events and foosball breaks in a motivated and friendly team
Unlimited coffee and water supplies, plus regular fresh fruit
Convenient location with excellent cultural, sports and transport connections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata analysiscustomer satisfaction surveysvisualizationanalytical mindsetgoal-oriented workingMS OfficeExcel

Soft Skills

organizational skillsinitiativecommunication skillspersuasive presentations