GoTo

Customer Support

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages
• Initiating test scenarios or remote sessions with customers as needed in French and English
• Taking ownership of user problems and being proactive when dealing with user issues
• Documenting customer inquiries and issues in Salesforce
• Gathering information from customers and systems to investigate issues with the help of next-level support
• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

Customer Support Specialist, French and English Speaking

Backend Engineer

• Lead the design and governance of Salesforce architecture
• Define architectural strategy to support current and future business needs
• Develop and maintain enterprise-level architectural standards, frameworks, and documentation
• Advise on solution patterns, technical integrations, and platform capabilities
• Provide technical oversight on major Salesforce initiatives
• Review project and solution designs for compliance with architecture standards
• Guide dev teams on scalable, secure, and maintainable solution design
• Participate in or lead technical design sessions for complex projects
• Drive platform integration and data strategy
• Architect integrations between Salesforce and external systems (REST/SOAP, middleware, etc.)
• Ensure data model design is optimized for performance, scalability, and reporting needs
• Oversee data migration, quality, and synchronization strategies
• Champion platform best practices and compliance
• Establish and promote coding, security, and release management standards
• Ensure compliance with industry regulations and company policies
• Conduct technical reviews, audits, and health checks of the Salesforce environment
• Collaborate with cross-functional teams
• Work closely with Product, Business, and IT leaders to align architectural direction with business strategy
• Mentor Salesforce team members and lead knowledge-sharing initiatives
• Communicate complex architectural concepts to technical and non-technical stakeholders
• Stay current with Salesforce innovation
• Evaluate and recommend new Salesforce features, tools, and technologies
• Guide the adoption of emerging platform capabilities and assess their business value

Salesforce Platform Architect

Data Scientist

• Design, build, and own end-to-end machine learning models and AI-powered solutions, from problem framing through production deployment and impact measurement, focused on driving customer retention and operational excellence
• Develop and enhance AI-driven tools that deliver explainable, actionable insights to Customer Success and Renewals teams, enabling data-informed decisions that protect and grow revenue
• Partner closely with Customer Success, Renewals, Product, and Engineering to translate complex business challenges into well-scoped data science initiatives aligned to high-impact retention opportunities
• Evaluate, prototype, and implement emerging AI/ML approaches, including generative AI and agentic workflows, to improve team efficiency and stakeholder value in a rapidly evolving landscape
• Mentor and support fellow Data Scientists by setting high standards for analytical rigor, code quality, and documentation while contributing to best practices and team growth

Senior Data Scientist, Customer Care

Account Executive

• Prospect - Tailor your communication to the customers' needs and offers insights that compel them to think differently; has strong verbal and written communication skills.
• Closing - Demonstrates strong deal management skills with the ability to quickly close leads from Channel and Partner sources in Small Business size focusing on generating new fast-paced revenue from 0-99 employee count.
• Execution - Establish a consistent, clear, and realistic daily and weekly activity routine aligned to driving business growth Consistently achieve monthly, quarterly & annual booking goals.
• Growth - Demonstrates leadership and contributes to a strong, collaborative team.

Account Executive, Small Business

Human Resources

• Own day to day administration and operational support of incentive compensation programs for assigned sales roles, including plan setup, eligibility, role mapping, and ongoing maintenance.
• Serve as a primary point of contact for sales compensation questions related to plan design, mechanics, and policy interpretation.
• Manage compensation related inquiries, issue triage, and resolution in partnership with internal teams.
• Provide dedicated compensation support for BDR roles, including plan rollout support, lifecycle changes, and manager enablement.
• Partner with Sales and RevOps to ensure BDR compensation programs are clearly understood and consistently administered.
• Identify recurring BDR compensation issues or trends and proactively surface recommendations.
• Partner with Finance and RevOps during annual and quarterly planning cycles to support compensation readiness and execution.
• Validate role alignment, eligibility, and inputs provided by partner teams to support accurate implementation.
• Manage compensation impacts related to hires, promotions, transfers, leaves of absence, and terminations.
• Deliver recurring compensation related reporting and ad hoc analysis for internal stakeholders.
• Monitor compensation outcomes to identify risks, discrepancies, or improvement opportunities.
• Support audit readiness through clear documentation and traceability.
• Partner closely with Sales, Finance, RevOps, HR, and commissions teams to ensure smooth handoffs and clear ownership.
• Support manager and seller understanding of compensation plans and payout drivers.
• Maintain and update documentation for compensation processes, calendars, and standard operating procedures.
• Identify opportunities to streamline workflows and reduce manual effort.
• Participate in system and tooling improvements by providing business requirements and user testing support.
• Provide reliable coverage across assigned sales segments to balance workload within the team.
• Help minimize single points of failure through documentation and shared practices.

Sales Compensation Specialist

Product Manager

• Define and drive the 12-month product roadmap for GoTo Connect for Healthcare, grounded in deep customer discovery, market data, and measurable business impact.
• Partner cross-functionally with Engineering, UX/Design, Sales, Product Marketing, Customer Success, and EHR partners (e.g., Epic, Athenahealth, NextGen) to deliver differentiated, high-impact healthcare solutions.
• Lead healthcare-focused customer discovery (interviews, advisory boards, win/loss analysis) and translate insights into clear product requirements and prioritized integration strategies.
• Deliver meaningful product outcomes, including expanded EHR integrations, AI-powered healthcare workflows, and features that improve win rates, attach rates, and reduce churn.
• Create compelling sales enablement assets (competitive positioning, ROI tools, workflow messaging) that empower GTM teams to win in competitive healthcare deals.

Staff Product Manager, Healthcare

Full-stack Engineer

• Concevoir, développer, tester et exploiter des services backend à haute disponibilité en Java et Golang
• Développer des fonctionnalités avancées de plans de numérotation et d’IVR , incluant une logique de routage dynamique et le partage de contexte entre appels
• Déployer, surveiller et soutenir des systèmes en production sur Kubernetes , incluant la participation aux rotations d’astreinte
• Moderniser et maintenir les pipelines CI/CD (GitHub Actions), et contribuer à la fiabilité et à l’observabilité des systèmes
• Collaborer au sein d’une petite équipe en mode Kanban : revue de demandes de fusion (pull requests), contribution aux décisions d’architecture et utilisation quotidienne d’outils de développement assistés par l’IA (ex. : GitHub Copilot, Claude)

Senior Software Developer

QA Automation Engineer

• Design and deploy automation solutions using Azure Logic Apps, Azure Functions, Power Automate, and Azure Automation
• Build and extend Microsoft 365 Copilot experiences — custom agents, plugins, and Copilot Studio solutions
• Develop and maintain Infrastructure-as-Code using Azure environments
• Integrate Azure OpenAI Service into enterprise applications — RAG architectures, prompt engineering, and LLM-based workflows
• Automate Microsoft 365 administration at scale via Microsoft Graph API, PowerShell, and Graph PowerShell SDK
• Partner with service desk, endpoint, finance, and HR systems teams to identify and deliver high-impact automation
• Build pipelines for automation artifacts using Azure DevOps or GitHub Actions
• Implement, evaluation, and responsible AI practices for production AI workloads
• Document solutions and mentor IT teammates on automation and AI patterns

Staff DevOps Automation Engineer

Platform Engineer

• Architect, implement, and maintain automated identity and access management solutions across on-premises and cloud environments, with a focus on enterprise-scale Active Directory and SailPoint integrations
• Develop and optimize automation scripts, workflows, and connectors (using PowerShell, BeanShell, Python, etc.) to streamline user provisioning/deprovisioning, group management, access reviews, and certifications
• Lead integration projects between SailPoint (IdentityNow/IdentityIQ), Active Directory (including Azure AD), and cloud security solutions (e.g., Zscaler, Okta, AWS IAM, Azure Security, etc.)
• Design, deploy, and manage automated access controls and role-based access control (RBAC) policies, ensuring compliance with security and privacy regulations (SOX, GDPR, HIPAA, etc.)
• Serve as a subject matter expert for Active Directory, including schema management, Group Policy Objects (GPOs), privileged access, domain trust relationships, and hybrid identity synchronization
• Automate and orchestrate processes across cloud security tools to facilitate user onboarding/offboarding, privilege management, and audit trail generation
• Troubleshoot complex identity and access management issues and directory synchronization problems, and perform root cause analysis of incidents involving identity or access failures
• Collaborate with other IT, cloud, and security teams to promote automation best practices and cross-platform security initiatives
• Maintain comprehensive documentation for architectures, workflows, procedures, and configuration changes within the identity and access management ecosystem
• Lead audit support activities, evidence collection, and remediation related to identity and access management using automated tools and reports

Senior Identity Platform Developer

Product Marketing

• Scale the GTM Analytics Engine: Increase the overall capacity and impact of the go-to-market analytics team by setting clear priorities, streamlining workflows, and elevating output quality across reporting, insights, and modeling.
• Expand Stakeholder Support & Bandwidth: Improve coverage and responsiveness for Marketing, Sales, and Ops by building scalable dashboards, automating recurring analyses, and ensuring stakeholders have timely, reliable performance insights.
• Own Operational Excellence in Analytics: Reliably cover core operational reporting (dashboards, KPI tracking, funnel performance, attribution) to free up senior team members to focus on strategic advising, experimentation design, and forward-looking analysis.
• Drive Revenue Through Better Analytics: Strengthen analytics processes, attribution models, and performance measurement frameworks to directly improve marketing efficiency, pipeline productivity, and overall revenue generation.

Manager, Go-To-Market Analytics

Security Analyst

• Identify, assess, and manage security incidents across cloud, identity, endpoint, and network environments
• Lead incident response activities, including investigation, containment, eradication, recovery, and post-incident reviews
• Serve as the primary escalation point for Information Security Analysts, providing guidance on complex alerts, root-cause analysis, investigation strategy, and analyst mentorship
• Drive continuous improvement of SOC tools, workflows, procedures, and alerting by reducing noise, optimizing detections, and increasing automation without compromising security coverage
• Partner with SOC, Offensive Security, Engineering, IT, Cloud, and business teams to identify detection and response gaps, validate controls, and remediate security weaknesses proactively
• Champion the use of AI, advanced analytics, threat intelligence, and industry best practices to improve alert fidelity, threat detection, analyst productivity, and overall security posture

Senior Information Security Analyst

• Design, implement, and maintain software services and tests in Java, Golang, and Python
• Build and improve automated reporting pipelines and developer tools to increase the team's productivity
• Propose continuous improvements and actively contribute to architectural decisions around microservices, OLTP/OLAP databases, and ETL pipelines
• Deploy, monitor, and maintain production services in a Kubernetes environment
• Leverage agentic coding practices (e.g., GitHub Copilot / Claude) to deliver value safely and iteratively within the team
• Work embedded in an Agile team with clear deliverables, defined acceptance criteria, and regular checkpoints with your technical lead

Software Developer

• Configure and maintain Salesforce CPQ solutions aligned to business and revenue operations requirements
• Product setup, bundles, and feature configuration
• Option constraints and configuration rules
• Price rules, price actions, and pricing logic
• Discount schedules and approval processes
• Contracting, amendments, renewals, and subscriptions
• Quote templates and document generation
• Troubleshoot complex pricing and configuration issues
• Support enhancements to existing CPQ implementations to improve usability, performance, and scalability
• Provide Apex and declarative support where necessary
• Collaborate with developers and architects on more complex customizations and integrations
• Support integrations between Salesforce CPQ and external systems
• Participate in deployment processes, including sandbox testing, UAT support, and production releases
• Maintain clear and detailed documentation for CPQ configurations, pricing logic, and system processes
• Ensure compliance with security, governance, and pricing control standards

Software Engineer – CPQ

People Operations

• Implement geo-specific People strategies aligned with local regulations and cultural expectations.
• Lead regional initiatives across talent acquisition, engagement, organizational design, and change.
• Drive compliance with UK and Irish employment legislation and company policies.
• Oversee employee relations matters and provide expert guidance on complex cases.
• Ensure data integrity and compliance within HR systems (Workday)
• Assess and refine organizational structures to improve alignment, agility, and productivity.
• Lead succession planning and talent movement discussions across the region.
• Build trusted relationships with Sales leadership to align People initiatives with commercial priorities.
• Support managers across the full employee lifecycle.
• Promote consistent performance management and recognition practices.

Senior People Business Partner

• Building deep product and competitive knowledge across our Cloud Communications, UCC/ UCaaS / CCaaS /CX, and ITSM portfolios while developing a qualified partner pipeline through proactive outbound prospecting and inbound lead follow‑up.
• Securing early meaningful wins by driving opportunities to closed‑won status and beginning to manage a predictable, growing book of business within your region.
• Acting as a trusted, high‑performing sales partner to your channel ecosystem—supporting partner enablement, accelerating their revenue potential, and strengthening long‑term relationships.
• Contributing to the broader sales organization by sharing best practices, maintaining strong activity and pipeline discipline.
• Continuously improving your B2B sales fundamentals in preparation for future growth opportunities.