Gorman & Company

Manager

• Lead the day-to-day operations of the community, providing direction, coaching, and support to the onsite team.
• Oversee leasing, marketing, resident relations, and retention efforts while working toward occupancy and operational goals.
• Manage affordable housing compliance requirements, including resident certifications, documentation, and coordination with the Compliance team.
• Oversee rent collection, accounts receivable, resident charges, budgets, invoices, and financial reporting while monitoring the property’s overall financial performance.
• Direct property operations, including maintenance activities, unit turns, inspections, vendor relationships, and service contracts.
• Conduct regular property inspections to ensure the community is safe, well-maintained, and up to Gorman’s standards for curb appeal.
• Build positive relationships with residents, prospective residents, team members, vendors, and community partners while providing exceptional customer service.

Property Manager

Technician

• Complete daily maintenance and repairs for plumbing, electrical, HVAC, and appliances.
• Maintain exterior of the property and pool areas along with tackling seasonal prep such as fall cleanup.
• Perform daily property walks to keep everything clean, safe, and looking sharp.
• Respond promptly to routine and emergency maintenance requests when assigned.
• Prepare vacant apartments for new residents using make-ready checklists.
• Inspect buildings and grounds to maintain safety, cleanliness, and curb appeal.
• Maintain common areas, exterior spaces, and grounds.
• Communicate with vendors and contractors.

Maintenance Technician

• Organize, schedule, and oversee the maintenance workflow for the community.
• Work within established budgets and assist with managing vendor relationships and bidding processes.
• Respond to work orders and perform corrective maintenance with professionalism and resident focus.
• Complete daily property walks to keep everything clean, safe, and looking sharp.
• Oversee make-ready apartment turns including painting, basic repairs, and cleaning tasks.
• Conduct regular preventative maintenance and property inspections.
• Tackle seasonal prep such as snow removal or fall cleanup.
• Participate in the on-call emergency maintenance rotation as assigned.

Senior Maintenance Technician

• Complete daily maintenance and repairs for plumbing, electrical, HVAC, and appliances.
• Respond promptly to routine and emergency maintenance requests when assigned.
• Perform daily property walks to keep everything clean, safe, and looking sharp.
• Maintain a schedule for the timely completion of apartment make-readies, ensure all apartments scheduled for move-ins are fully completed prior to move-in.
• Coordinate all move-ins and move-outs with the Property Manager.
• Tackle seasonal prep such as snow removal or fall cleanup.
• Inspect buildings and grounds to maintain safety, cleanliness, and curb appeal.

Marketing

• Lead and execute portfolio-wide marketing strategies for lease-up, acquisition, and stabilized communities.
• Develop multi-channel campaigns across digital, social media, print, email, websites, and online advertising to support occupancy and resident engagement.
• Partner with on-site teams through regular occupancy meetings, using market data and performance metrics to recommend marketing strategies that drive results.
• Oversee marketing technology, websites, SEO, analytics, online reputation management, and reporting to continuously improve lead generation and campaign performance.
• Manage advertising vendors, marketing budgets, branding standards, marketing materials, and department processes while leading and developing the marketing team.
• Collaborate across departments to support new community launches, software implementations, training initiatives, and company-wide marketing communications.
• Ensure consistent branding and messaging across all communities while maintaining compliance with approved marketing strategies and Fair Housing marketing requirements.
• Develop marketing resources, templates, and best practices that equip on-site teams to successfully market their communities and achieve occupancy goals.

Property Management Marketing Manager

• Lead the asset management strategy for a nationwide portfolio of affordable housing communities, ensuring long-term financial performance and ownership objectives are achieved.
• Evaluate property financial statements, operating trends, cash flow, NOI, debt coverage, and key performance metrics to identify risks and opportunities.
• Develop and maintain complex financial models, investment analyses, and portfolio forecasts to support strategic decision-making.
• Review and analyze development proformas, partnership agreements, loan documents, and operating agreements to understand deal structures, tax implications, and investor requirements.
• Lead refinancing, recapitalization, Year 15, investor exit, disposition, and acquisition strategies while coordinating transactions through closing.
• Partner with Development, Property Management, Accounting, Compliance, and Executive Leadership to maximize asset value throughout each property's lifecycle.
• Review annual operating budgets, capital improvement plans, reserve analyses, and long-term capital planning recommendations.
• Monitor compliance with LIHTC requirements, lender covenants, regulatory agreements, and investor reporting obligations.
• Prepare and present portfolio performance reports, financial analyses, and strategic recommendations to executive leadership, investors, lenders, and ownership partners.
• Build and maintain strong relationships with investors, lenders, syndicators, government agencies, and other external stakeholders through regular meetings and professional communication.
• Conduct property visits throughout the nationwide portfolio to evaluate operational performance, identify improvement opportunities, and collaborate with on-site teams.
• Stay informed on national affordable housing trends, financing opportunities, regulatory changes, and market conditions to proactively identify opportunities that strengthen the portfolio.

Senior Asset Manager

• Manage the financial and operational performance of a portfolio of LIHTC and affordable housing communities while representing ownership interests.
• Monitor property financial statements, cash flow, NOI, operating trends, and key performance metrics, providing recommendations to improve asset performance.
• Prepare financial models, investment analyses, portfolio forecasts, and return-on-investment reporting to support strategic decision-making.
• Review partnership agreements, operating agreements, loan documents, and regulatory requirements to understand ownership structures and financial obligations.
• Partner with Property Management, Development, Accounting, and Compliance to maximize long-term asset value and operational success.
• Assist with refinancing, recapitalizations, Year 15 planning, investor exits, loan conversions, and other portfolio transactions.
• Review annual operating budgets, capital improvement plans, reserve balances, and reforecasts while identifying opportunities for operational improvements.
• Prepare investor, lender, and ownership reporting while maintaining professional relationships with external stakeholders.
• Conduct site visits throughout the nationwide portfolio to evaluate property conditions, operational performance, and compliance with affordable housing requirements.
• Stay informed on LIHTC regulations, affordable housing programs, financing opportunities, and industry trends to support portfolio strategy and compliance.
• Travel throughout the portfolio (approximately 25%), including overnight travel, to support property visits, stakeholder meetings, and strategic initiatives.

Asset Manager

• Organize, schedule, and oversee the maintenance workflow for the community.
• Work within established budgets and assist with managing vendor relationships and bidding processes.
• Respond to work orders and perform corrective maintenance with professionalism and resident focus.
• Coordinate all move-ins and move-outs with the Property Manager.
• Maintain a schedule for the timely completion of apartment make-readies.
• Conduct regular preventative maintenance and property inspections.
• Participate in the on-call emergency maintenance rotation as assigned.
• Support a safe, clean, and attractive community environment.

• Support day-to-day operations of the community while partnering closely with the Property Manager
• Lease apartments in compliance with Workforce Housing, Fair Housing, and company policies
• Conduct tours, manage applications, leases, renewals, and resident follow-up
• Build strong relationships with residents, prospects, vendors, and community partners by hosting events such as Open Houses
• Assist with compliance paperwork, annual certifications, and coordination with the Compliance team
• Manage rent collection activities, resident notices, service requests, and general administrative tasks
• Support budgeting activities, invoice coding, vendor coordination, and basic financial processes
• Assist with move-ins, move-outs, evictions, and court-related documentation as needed

Property Manager

Maintenance Technician

Senior Maintenance Technician

Senior Maintenance Technician

Property Management Marketing Manager

Senior Asset Manager

Asset Manager

Senior Maintenance Technician

Lease-Up Assistant Property Manager