Google Fiber

Operations

• Develop and monitor key performance indicators (e.g. SVL, AHT, MTTD, MTTR) to track vendor performance across various NOC Ops metrics.
• Conduct regular (daily) performance reviews with vendors, providing feedback on strengths and areas for improvement.
• Collaborate with vendors to forecast staffing needs based on anticipated tickets/cases volumes, seasonality, and other factors.
• Assess vendor agent skill sets and identify training or development needs to enhance performance.
• Establish and maintain strong working relationships with vendor contacts.
• Collect and analyze vendor performance data, identifying trends and insights.
• Maintain a strong understanding of the NOC/technical support processes, tools (e.g. Netcracker, ServiceNow, Genesys, Jira), and fiber internet technologies.

Vendor Performance Manager, NOC Operations

Technical Program Manager

• Drive AI-powered gains and operational efficiencies initially focused on network engineering (NetEng), OSS, and network operations to enhance system performance and reliability.
• Lead the planning and execution of complex network migration projects, ensuring minimal disruption and zero outage for end-users.
• Develop detailed project plans, timelines, and milestones in collaboration with cross-functional teams.
• Coordinate with internal and external stakeholders to align on project goals, deliverables, and expectations.
• Manage risk assessment and mitigation strategies to address potential challenges and ensure project continuity.
• Provide regular status updates, reports, and presentations to senior leadership and other stakeholders.
• Develop and manage the roadmap for future AI-driven network initiatives, ensuring alignment with organizational strategic goals and technological evolution.
• Oversee the overall execution of the NetEng team, providing leadership and direction for ongoing and future projects.
• Ensure adherence to industry standards and best practices in network migration, program management, and the ethical integration of AI technologies.

Senior Network Technical Program Manager

Supply Chain

• Sales, inventory and operational planning (SIOP)
• Manage OEMs to include pricing negotiations, SLA performance and market share
• Forecast collaboration between supply chain, sales, marketing, product and finance
• De-risk supply disruptions & delays
• Minimize excess and obsolete inventory

CPE Supply Chain Planning Lead

Program Manager

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

Customer Equipment Supply Chain Program Manager

Account Executive

• Prospect residential customers by promoting GFiber’s internet services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Communicate the GFiber value proposition to customers.
• Demonstrate knowledge of GFiber’s network and technical deployment.

Direct Sales Representative, Residential

Outside Sales Representative

Learning and Development

• Support the design, deployment, operations, and maintenance of comprehensive training programs for residential and business-facing sales channels.
• Report to the Head of Sales Academy and flex within the learning organization.
• Execute complex educational projects that improve sales readiness and overall performance.
• Lead the end-to-end delivery and execution of all Sales New Hire training and onboarding programs.
• Facilitate training sessions that drive engagement, skill retention, and behavioral change.
• Act as the primary point of contact for new hires and regional sales leaders to ensure training alignment with channel-specific goals.
• Design, develop, and maintain sales training content, playbooks, e-learning modules, and performance support tools.
• Manage, coordinate, and schedule external vendors and contract facilitators.

Learning & Development Specialist, Sales Academy

Platform Engineer

• Architect and build the Internal AI Developer Platform (IDP), abstracting complex GCP AI services (Vertex AI, Agent Engine, Model Garden) into self-service, "paved-path" APIs, SDKs, or Terraform modules that product engineering teams can easily consume without needing deep AI infrastructure expertise
• Design and Build enterprise Model Gateways. Must have experience building unified routing layers that manage rate-limiting, load balancing, failovers, and unified telemetry, allowing the platform team to swap underlying models seamlessly without breaking downstream product applications.
• Build and optimize RAG (Retrieval-Augmented Generation) pipelines grounded in internal client policies and technical documentation.
• MLOps & Deployment: Oversee the deployment of microservices using GKE (Google Kubernetes Engine), Cloud SQL, and Cloud Build, ensuring scalable and reliable AI performance.

Senior AI Platform Engineer

• Translating high-level business goals into executable technical milestones and multi-quarter roadmaps.
• Driving alignment between Engineering, Product, Security, Legal, and Finance teams.
• Proactively identifying "critical path" blockers and technical debt that could derail a launch.
• Partnering with architects to evaluate system designs for scalability, reliability, and performance.
• Drive technical decision-making discussions and ensure program execution aligns with architectural standards.
• Building or refining delivery frameworks (e.g., Scaled Agile, OKRs) and automated reporting dashboards (Jira, Tableau, etc.).
• Providing data-driven status updates, RAID logs (Risks, Assumptions, Issues, Dependencies), and mitigation plans to C-suite stakeholders.

Senior Technical Program Manager

Network Engineer

• Lead GFiber’s peering, caching and transit infrastructure design and IP planning. Optimizing traffic engineering, IX/Transit/CDN integrations, capacity planning to ensure optimal latency and cost-efficiency across the edge.
• Partner with software teams and Network Reliability Engineering team on the design and development of the GFiber automation stack, advancing low & zero touch operations and rapid configuration deployments across the core and edge
• Define and evolve standards for network observability and network health, integrating telemetry, fault management, and incident data to drive actionable insights and implement auto-remediation strategies.
• Serve as the Tier-3 escalation for complex routing, convergence, or large-scale DDoS issues, contribute to root cause analysis and propose remediation workflows to prevent recurrence.
• Collaborate with Product and Software teams to enable advanced service offerings (e.g., L2/L3 VPNs, DIA) and influence vendor roadmaps to align with GFiber’s business goals.

Senior Core Network Engineer

Growth Marketing

• Negotiate and acquire Transport, Transit, Caching, and Private LAN services serving as the strategic vendor lead to drive commercial agreements and ensure effective, resilient network capacity delivery.
• Develop and grow relationships with commercial partners including telecommunications companies, network carriers and colocation operators for the purpose of managing leased asset acquisition.
• Negotiate and implement new commercial agreements that allow for predictable, efficient delivery of third-party assets to meet GFiber’s business needs. You will also draft and execute new orders with incumbent providers under existing agreements.
• Work with internal stakeholders to identify capacity requirements & craft resilient leased infrastructure solutions, including the preparation of infrastructure drawings, SOW’s and other materials which clearly define the technical scope.
• Identify, evaluate and acquire metro dark fiber assets and bandwidth services. In some cases, you may need to design and build a new infrastructure solution through joint projects.

Network Acquisition Manager

Call Center Representative

• Lead the end-to-end CCAI roadmap by prioritizing features based on ROI, agent efficiency, and CX; you will own the development of Business Requirement Documents (BRDs) to provide engineering teams with a clear, operationally-grounded "North Star."
• Serve as the primary liaison between Engineering, Genesys partners, and Channel Operations to ensure seamless communication, alignment on deliverables, and the integration of conversational AI solutions within existing software.
• Elevate the customer and agent journey by auditing "human-in-the-loop" frameworks for smooth AI-to-live-agent handoffs and identifying opportunities to optimize the broader CCAI framework.
• Proactively monitor CCAI system performance and health, leading troubleshooting efforts for operational disruptions and acting as the lead liaison for technical resolutions.
• Ensure all AI implementations adhere to data security standards, PII handling, and regulatory compliance while verifying that solutions are built to scale alongside business growth.

Contact Center AI Operations Specialist

• Develop & maintain equipment forecasting and financial models that also reconcile to capital budget planning
• Support ongoing inventory & demand data mining to improve forecast accuracy
• Create and maintain dashboards and reports highlighting into inventory turns and obsolescence risks across the supply chain network
• Leverage fiber plant bill of materials (BOMs) to translate inventory into available build miles
• Support supply chain network operational analytics and modeling

Supply Chain Solutions Lead

IT Support

• Lead the design, implementation, and administration of enterprise applications supporting field operations.
• Collaborate closely with business stakeholders, field service teams, development teams, and technical groups to gather requirements, architect scalable solutions, and drive major system enhancement projects from conception to successful deployment.
• Act as the primary technical driver for cross-platform integration initiatives, ensuring seamless data flow, API connectivity, and communication between disparate field service and network management tools.
• Provide senior-level support and technical mentorship, managing system upgrades, vendor relationships, and complex troubleshooting while actively documenting system architectures, creating FAQs, and developing materials for knowledge sharing.

Vendor Performance Manager, NOC Operations

Senior Network Technical Program Manager

CPE Supply Chain Planning Lead

Customer Equipment Supply Chain Program Manager

Direct Sales Representative, Residential

Outside Sales Representative

Learning & Development Specialist, Sales Academy

Senior AI Platform Engineer

Senior Technical Program Manager

Senior Core Network Engineer

Network Acquisition Manager

Contact Center AI Operations Specialist

Outside Sales Representative

Supply Chain Solutions Lead

Senior IT Engineer, Field Systems