GOL Linhas Aéreas

Analyst

• Ensure execution and continuous improvement of procedures and processes related to customer service.
• Monitor the performance of third-party companies, ensuring compliance with established SLAs.
• Propose and implement intelligent, efficient, and consistent processes that strengthen the connection between employees, customers, and suppliers.

Senior Customer Experience Analyst

Operations

• Lead projects across different departments to reduce fuel consumption;
• Create KPIs to monitor fuel consumption and adherence to implemented projects;
• Monitor fueling volumes at new bases, especially international locations;
• Participate in operational and safety audits;
• Provide operational consulting focused on initiatives for different aircraft types;
• Interact with and support various company areas, including commercial, legal, and operational teams for domestic and international operations;
• Take part in negotiations with external suppliers, focusing on monitoring systems, fuel providers, and ground support equipment operators;
• Develop work instructions and reports for the department's projects and processes;
• Prepare presentation materials for directorates and C-level executives, and facilitate meeting dynamics;
• Conduct analyses based on planned and/or actual data, structuring logical and strategic conclusions;
• Prepare budget analyses for international operations and different fleets;
• Contribute to the configuration and standardization of Dispatch and Flight systems.

Flight Operations Analyst, III

Procurement

• Plan, execute and control aeronautical procurement processes for maintenance materials, meeting the operational demands of the fleet;
• Manage purchase orders and contracts with aeronautical suppliers, ensuring technical, regulatory, tax and contractual compliance;
• Conduct commercial negotiations with OEMs, distributors, brokers and MROs to reduce costs and improve lead times and commercial terms;
• Act to reduce TAT and material lead times, including in critical scenarios (AOG);
• Monitor the end-to-end procurement flow, resolving documentary and operational discrepancies definitively;
• Identify opportunities for optimization, automation and continuous improvement of area processes;
• Prepare and monitor performance indicators and report operational risks.
• Control requisitions and purchase orders, ensuring the best total cost and delivery time;
• Analyze quotations, perform technical and commercial equalization and approve purchases according to approval limits;
• Support the team on a day-to-day basis, acting as a technical reference;
• Evaluate supplier performance and contract adherence;
• Keep SAP and AMOS systems updated with process information;
• Continuously seek cost reduction and operational efficiency in the aeronautical supply chain.

Senior Aeronautical Purchasing Analyst

• Ensure projections are aligned with the company’s budget assumptions and guidelines;
• Monitor and communicate short-term operational metrics to operations teams, including supervisors, coordinators and managers;
• Provide support to real-time teams and WFM, guiding them based on analyses;
• Maintain communication flow with partners regarding volumes by D45 (our final deadline for volume changes, after which hiring is no longer possible);
• Analyze seasonality impacts on volumes that may occur outside the D45 window, protecting company KPIs and creating action plans such as overtime/time bank and training to generate synergies;
• Optimize the directional schedule file with the best time slots (time template) to allocate headcount (HCs), ensuring efficient operational delivery and avoiding overstaffing in some periods while gaps remain in others;
• Ensure that staffing and sizing data is delivered to the BI team for daily KPI updates and delivery tracking;
• Present our numbers clearly and assertively, explaining assumptions and challenges to both our internal team and external partners;
• Work with the real-time team to track deviations, synergies and potential system issues that could impact our metrics.

Mid-Level Planning Analyst – WFM

• Structure and maintain the Coordinator's KPI dashboard, ensuring consistency, reliability and timely updates of information;
• Periodically monitor area results, analyzing trends, variances and risks;
• Propose and follow up on action plans to improve performance and achieve established targets;
• Act as PMO, supporting the definition of scope, schedule, owners, milestones and project risks;
• Monitor project progress, ensuring deadlines are met and the quality of deliverables;
• Map area processes (AS IS / TO BE), identifying bottlenecks and opportunities for improvement;
• Propose process improvements, standardizations and automation initiatives;
• Oversee the implementation of improvements, ensuring the sustainability of results;
• Prepare management materials and presentations for governance forums and decision-making;
• Identify and report operational and performance risks related to projects and processes.

Senior Supply Analyst – Projects

• Develop, maintain and adjust the short- and medium-term air network, with a focus on tactical planning and scheduling
• Create efficient flight schedules, balancing demand, capacity, operational constraints, fleet and crew
• Manage and optimize the use of airport slots, ensuring maximum utilization and compliance with local and international rules
• Directly handle the processes of requesting, maintaining, modifying and defending slots with coordinated airports
• Conduct technical interactions and negotiations with airport concessionaires, slot coordinators, suppliers and operational partners
• Act as the department’s focal point with ANAC and other authorities, ensuring regulatory compliance, network approvals and fulfillment of legal requirements
• Assess operational, commercial and financial impacts of network changes, proposing solutions that maximize profitability and efficiency
• Monitor network performance (regularity/on-time performance, slot utilization, connectivity, fleet productivity) and propose continuous adjustments
• Work collaboratively with Commercial, Operations, CCO, Maintenance, Crew and Finance to ensure feasibility and strategic alignment
• Prepare studies, reports and executive presentations with data-driven recommendations
• Ensure timely delivery of commitments with autonomy, strong organization and a high degree of self-management

Air Network Planning Analyst III

• Monitor and manage performance indicators (KPIs) for the Capacity area’s corporate projects, identifying deviations and improvement opportunities through continuous analysis of metrics and results;
• Support the planning, organization, and tracking of project actions and deadlines, ensuring adherence to schedules and established objectives;
• Prepare management reports and executive presentations, communicating information clearly, concisely, and in a structured manner for different audiences;
• Analyze data and interpret results to generate insights that support decision-making by the Project Manager and area leadership;
• Produce project support materials such as presentations, dashboards, and tracking documents;
• Act proactively to support the Project Manager, anticipating needs, risks, and project-related demands;
• Use project management tools to track activities, status, and deliverables;
• Work collaboratively with different areas and stakeholders, ensuring alignment, smooth communication, and integration of information.

Capacity and Planning Analyst II

• Mapear os processos de execução dos serviços na Diretoria de Manutenção mediante interações contínuas com o pessoal de hangar, oficinas e outras áreas da GOL.
• Emitir documentos normativos de acordo com as necessidades da Diretoria de Manutenção e em concordância com os requisitos estabelecidos na legislação aeronáutica, por meio de interações contínuas com o pessoal de hangar, oficinas e outras áreas da GOL.
• Efetuar ações de instrução aos colaboradores da Diretoria de Manutenção referentes aos documentos normativos emitidos, mediante utilização de briefings periódicos ou treinamentos formais.
• Efetuar o controle de documentos normativos e manuais técnicos necessários à execução dos serviços na Diretoria de Manutenção, através de mecanismos e sistemas de controle específicos ou através do sistema AMOS.
• Participar, como forma de treinamento, de avaliações de conformidade dos serviços e processos utilizados pela Diretoria de Manutenção mediante a execução de autoavaliações (self-evaluations) nos hangares e oficinas com o objetivo de inclusão de novos produtos nas certificações da Diretoria de Manutenção e/ou assegurar o cumprimento dos requisitos aplicáveis às certificações vigentes e/ou requisitos de clientes.
• Efetuar ações de promoção da Segurança Operacional através de interações com a Comunicação GOL, Diretoria de Segurança Operacional e/ou entidades externas.
• Participar e/ou conduzir sob instrução investigações de segurança, por meio de procedimentos e técnicas específicas de investigação, conforme procedimentos internos da Diretoria de Manutenção.
• Participar de ações de promoção da Segurança Operacional, por meio de interações com os colaboradores da Diretoria de Manutenção e outros setores da GOL.
• Identificar e reportar os perigos nas operações;
• Contribuir para o cumprimento dos Objetivos de Segurança e indicadores de desempenho (SPIs/SPTs) atribuídos à sua área.
• Executar ações que garantam a padronização dos processos operacionais utilizados na execução de manutenção, por meio do mapeamento de processos, emissão de procedimentos e instruções de trabalho, disponibilização de publicações técnicas e outros documentos similares, emissão de planos de qualidade para atendimento aos requisitos de clientes, suporte técnico aos hangares e oficinas, visando garantir a padronização da execução e a eficácia dos serviços e que os requisitos legais e dos clientes sejam atendidos.

Analista de Qualidade I

Software Engineer

• Interpret technical data, such as aircraft maintenance manuals, service bulletins and regulatory guidance.
• Support the preparation and review of technical drawings, maintenance plans and operational instructions.
• Develop and maintain routine automation tools using advanced spreadsheets, scripts or other programming languages applied to engineering.
• Support continuous improvement project management from planning through execution and monitoring of results.
• Assist in investigating technical non-conformities and support the implementation of corrective and preventive actions.
• Monitor area performance indicators and contribute statistical and technical analyses.
• Stay current with regulatory requirements from ANAC, FAA, EASA and other applicable civil aviation authorities.

Engineering Analyst I – CMM

Recruitment

• Conduzir processos de **Recrutamento e Seleção de ponta a ponta** para posições estratégicas, gerência e alta liderança.
• Realizar **mapeamento de mercado (market mapping)** e identificação ativa de talentos (hunting) em empresas de grande porte e players relevantes do setor.
• Desenvolver e implementar **estratégias de atração** e abordagem de candidatos de alta senioridade.
• Conduzir entrevistas estruturadas e por competências, garantindo aderência técnica e comportamental.
• Elaborar **apresentações, relatórios e pipelines** de candidatos para comitês, gestores e executivos.
• Garantir uma **experiência diferenciada ao candidato** (Candidate Experience).
• Monitorar indicadores de performance e propor melhorias contínuas nos processos de TA.

Talent Acquisition – Senior

• Ensure monitoring of the useful life of all company fixed assets, from acquisition through to disposal/write-off.
• Respond to service requests in the company's system;
• Register and provide the asset number to initiate the purchase process;
• Affix asset tags to all acquired assets upon arrival;
• Record all location transfers reported by users in the system;
• Prepare the form and process for asset disposal/write-off;
• Perform asset inventory whenever necessary;
• Provide post-inventory accounting reconciliation;
• Send inventory completion confirmation and write-off report to Accounting;
• Provide support to Internal Controls and Audit departments.

Administrative Analyst I – Facilities, PWD

• Implement strategic leadership development programs and execute events focused on training and integrating organizational leaders.
• Identify leaders’ training and development needs by analyzing indicators such as performance evaluations and feedback from leaders and employees.
• Monitor and measure the effectiveness of leadership programs using indicators such as ROI, NPS and qualitative/quantitative reports.
• Conduct detailed analyses of program participation and effectiveness, generating insights to support strategic decision-making.
• Prepare reports on performance, participation and the impact of programs and events delivered.
• Plan and assist in the facilitation of events such as workshops, strategy meetings and agendas focused on upskilling and integrating leadership teams.
• Coordinate all logistical aspects of events, including venue selection, vendor hiring, schedule organization and preparation of materials.

Human & Organizational Development Analyst II – Leadership Training and Development

• Be responsible for turning data, opportunities and commercial demands into tactical and strategic actions that drive revenue, expand market share and strengthen the performance of corporate clients, agencies and B2B partners, especially for international POS and new international routes.
• Develop, execute and monitor tactical and strategic sales development actions, including campaigns, incentive plans, commercial offers and initiatives to increase revenue and gain market share.
• Perform in-depth commercial analyses, consolidating internal and market data to generate insights, identify opportunities, map risks and support recommendations for decision-making.
• Translate insights into executive storytelling and presentations.
• Act as the interface between internal teams and commercial partners, ensuring alignment, clear communication, prioritization and efficient execution of commercial and integrated initiatives.
• Structure and improve the department's reports and processes, ensuring governance, standardization and visibility of performance for the executive team and sales areas.
• Develop reports, SQL queries, analytical models and executive materials, organizing information clearly and creating data-driven narratives to support commercial decisions.
• Reconcile priorities and demands from multiple partner areas, acting as a facilitator to turn commercial needs into concrete initiatives that are well executed and have measurable impact on sales performance.
• Serve as the guardian of commercial action performance, monitoring results in real time, identifying deviations or underperformance and engaging responsible areas for quick correction, ensuring each initiative delivers effective revenue and market share gains.
• Work with agility and organization to produce insight-oriented analyses under pressure, filtering what is essential and delivering fast, assertive responses to senior leadership.

Commercial Strategy Analyst II

• Develop, maintain and adjust the short- and medium-term air network, focusing on tactical planning and scheduling.
• Create efficient flight schedules, balancing demand, capacity, operational constraints, fleet and crew.
• Manage and optimize the use of airport slots, ensuring maximum utilization and compliance with local and international rules.
• Directly handle processes for requesting, maintaining, modifying and defending slots at coordinated airports.
• Conduct technical interactions and negotiations with airport concessionaires/operators, slot coordinators, suppliers and operational partners.
• Serve as the area’s focal point with ANAC (Brazilian National Civil Aviation Agency) and other authorities, ensuring regulatory compliance, network approvals and fulfillment of legal requirements.
• Assess operational, commercial and financial impacts of network changes, proposing solutions that maximize profitability and efficiency.
• Monitor network performance (on-time performance, slot utilization, connectivity, fleet productivity) and propose continuous adjustments.
• Work collaboratively with Commercial, Operations, CCO, Maintenance, Crew and Finance teams to ensure feasibility and strategic alignment.
• Prepare studies, reports and executive presentations with data-driven recommendations.
• Ensure timely delivery of tasks and projects with autonomy, organization and a high level of self-management.

Air Network Planning Analyst III – Internal/External

• Develop studies and analyses related to medium- and long-term flight supply and scheduling, focusing on revenue maximization and operational efficiency
• Lead projects on new routes, capacity and frequency adjustments, as well as reductions and/or cancellations of economically underperforming flights
• Build and improve economic and financial models to support rational, structured, and data-driven decision-making
• Perform profitability, demand, connectivity, and market competitiveness analyses to support strategic network decisions
• Work closely with operations, commercial, and finance teams to ensure feasibility and alignment of network decisions
• Participate in capacity and fleet planning, contributing insights for the evolution of the airline’s route network
• Ensure deadlines and deliverables are met with autonomy, organization, and a high level of self-management
• Communicate results and recommendations clearly and assertively to different levels of the organization.