goFLUENT

Customer Success Manager

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Project management: Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes.
• Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs.
• Analyze client data: Implement strategies to drive engagement and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Customer Success Manager – Education Market

Account Executive

• Develop new business opportunities and manage the full sales cycle.
• Build consultative relationships with managers, directors, and C-level executives.
• Present high-impact learning solutions and demonstrate ROI to enterprise clients.
• Collaborate with international teams across Business Development, Marketing, and Customer Success.

Business Development Rep

• Act as the face of the company, being the first point of contact with potential clients.
• Prospect potential leads that you will reach out to by phone, email or other channels, aiming to identify decision makers.
• Nurture relationships with high potential leads.
• Identify your prospects' pain points to offer the right solutions and help the sales team in closing meetings.
• Build up and manage the database of prospect companies, updating contacts information in Salesforce.

Business Developer – German Market

Account Manager

• Develop our market territory by identifying opportunities for account expansion, identifying new decision makers, providing proposals and closing meetings.
• Leverage existing contacts & client relationships to connect global learning leaders within multinational companies with the goFLUENT solution.
• Drive top-line revenue growth primarily through renewals, up selling and cross selling within our existing account database.
• Work and collaborate with our experienced Business Development, Marketing and Customer Success teams to successfully nurture your accounts.
• Develop compelling business cases that demonstrate ROI for goFLUENT solutions.
• Participate in exhibitions and events.
• Travel to customer sites within your territory to support your sales efforts.

Business Developer

Business Developer, Romanian Market

• Sviluppare il mercato italiano, identificando i decision makers, incontrando le aziende per elaborare proposte formative ed economiche tailor-made
• Qualificare e comprendere le necessità di business delle organizzazioni
• Dimostrare il ROI delle soluzioni goFLUENT tramite casi di successo
• Costruire relazioni durature e consulenziali con i diversi stakeholders coinvolti
• Collaborare con i nostri team di Business Development, Marketing e Customer Success per il deployment dei diversi progetti formativi
• Partecipare a fiere ed eventi

B2B Account Executive

Sales Development Rep

• Identificar, prospectar y generar nuevas oportunidades de negocio en empresas medianas y corporativas dentro del mercado mexicano
• Diseñar e implementar estrategias de prospección outbound mediante LinkedIn, llamadas en frío, networking y eventos
• Construir relaciones sólidas con tomadores de decisión en áreas de Recursos Humanos, Learning & Development, liderazgo y C-Level
• Liderar conversaciones comerciales consultivas, entendiendo las necesidades del cliente y proponiendo soluciones de alto valor
• Presentar propuestas comerciales enfocadas en impacto de negocio y retorno de inversión (ROI)
• Gestionar el ciclo completo de ventas: desde la prospección hasta el cierre
• Trabajar de manera colaborativa con los equipos de Marketing, Sales y Customer Success para fortalecer el pipeline comercial
• Representar a goFLUENT en eventos, conferencias y espacios de networking en México
• Viajar dentro de México cuando sea necesario para reuniones y desarrollo de negocio

Sales Development Representative

Translator

• Translate and localize content from English to Thai
• Review AI generated content
• Review and proofread materials
• Maintain consistency in tone, style and terminology across all materials
• Ensure the product’s final quality
• Perform QA on specific projects

Freelance English – Thai Translator

• Build and maintain a trusting, long-term relationship with HR and learning & development stakeholders.
• Understand clients’ learning objectives and provide tailored recommendations.
• Ensure a smooth onboarding experience for new clients and support them in using our platform.
• Analyze usage data and engagement reports to identify areas for improvement.
• Present results, share insights, and recommend actions to maximize training impact.
• Serve as the client’s primary day-to-day point of contact.
• Collaborate with sales, learning design, and technical teams (no technical implementation required).

Customer Success Manager – French Market

• This is a 100% sales-focused role within the French public sector market (6- to 12-month sales cycle aligned with public procurement and budget calendars).
• Your mission: Develop your commercial strategy, implement an effective action plan, and execute it with intensity.
• Your objective: Grow accounts and revenue within your territory through upselling, cross-selling, and contract renewals.
• Teamwork: Collaborate closely with the Customer Success teams to nurture, expand, and maximize the value of public sector accounts.
• Travel, trade shows & networking: Represent goFLUENT at specialized trade fairs and public sector networking events, while managing client meetings within your territory.

Account Manager – French Public Sector

• Élaborer votre stratégie commerciale, mettre en œuvre un plan d'action efficace et l'exécuter avec intensité.
• Développer les comptes et le chiffre d'affaires sur votre territoire via l'upselling, le cross-selling et les renouvellements de marchés.
• Collaborer étroitement avec les équipes Customer Success pour nourrir, développer et maximiser la valeur des comptes publics.
• Représenter goFLUENT lors de salons spécialisés et d'événements de networking de la sphère publique, et assurer vos rendez-vous clients sur votre territoire.

Account Manager – Marché Public Français

Enterprise Account Executive

• Be a trusted advisor: Build and maintain strong relationships with clients by understanding their evolving training needs
• Ensure smooth onboarding: Guide new clients as a goFLUENT expert to ensure an efficient and impactful start
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to improve satisfaction and ensure program success
• Identify growth opportunities: Spot upsell opportunities and develop client partnerships
• Continuously improve: Collect feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions
• Share your expertise: Provide clients with industry best practices, learning optimization strategies, and digital learning expertise