Customer Success Manager – French Market

goFLUENT

Customer Success Manager at goFLUENT, managing client relationships and improving language training usage. Focused on client satisfaction and collaboration with internal teams to enhance service delivery.

Posted 5/16/2026full-time🇲🇺 MauritiusJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Build and maintain a trusting, long-term relationship with HR and learning & development stakeholders.
Understand clients’ learning objectives and provide tailored recommendations.
Ensure a smooth onboarding experience for new clients and support them in using our platform.
Analyze usage data and engagement reports to identify areas for improvement.
Present results, share insights, and recommend actions to maximize training impact.
Serve as the client’s primary day-to-day point of contact.
Collaborate with sales, learning design, and technical teams (no technical implementation required).

Requirements

What you’ll need

2 to 4 years of experience in customer relationship management or project coordination.
Proficiency in French and English, both written and spoken.
Comfortable interacting with clients and solution-oriented.
Organized, proactive, and comfortable with data analysis (and tools such as Excel and Tableau) and presentations.
Experience in digital environments and/or SaaS solutions and strong English skills are a plus.

Benefits

Comp & perks

A dynamic, startup-like experience combined with the stability of a 25-year-old, fast-growing multinational.
Continuous learning within a visionary team in EdTech.
An innovative organization with an international and dynamic work environment.
Competitive and quickly progressive compensation based on performance.
A modern office and an international work environment.
Transport expenses covered and health insurance (Swan).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer relationship managementproject coordinationSaaS solutions

Soft Skills

communicationsolution-orientedorganizationalproactiveclient interaction