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goFLUENT

Customer Success Manager – French Market

goFLUENT

Customer Success Manager developing client relationships to maximize value of digital learning solutions at goFLUENT. Join a dynamic team in a fast-growing international company.

Posted 5/8/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Be a trusted advisor: Build and maintain strong relationships with clients by understanding their evolving training needs
  • Ensure smooth onboarding: Guide new clients as a goFLUENT expert to ensure an efficient and impactful start
  • Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to improve satisfaction and ensure program success
  • Identify growth opportunities: Spot upsell opportunities and develop client partnerships
  • Continuously improve: Collect feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions
  • Share your expertise: Provide clients with industry best practices, learning optimization strategies, and digital learning expertise

Requirements

What you’ll need
  • Fluent or bilingual French
  • Intermediate English
  • Passion for customer success and relationship management
  • Excellent communication and analytical skills
  • Highly organized and able to manage diverse projects
  • Proactive, solution-oriented mindset with a growth mentality
  • Team player with a strong interest in collaboration and knowledge sharing
  • Experience in training, e-learning, or HR solutions (SaaS) is a plus

Benefits

Comp & perks
  • Dynamic, startup-like experience within a fast-growing 26-year-old Swiss company
  • An international and stimulating environment
  • Structured onboarding and a mentoring program to support your success
  • A world-class learning experience with access to 49 languages
  • Opportunity to work from over 20 offices worldwide
  • Regular team events
  • Health insurance
  • Meal allowance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-learningHR solutionsdata analysisclient onboardingtraining
Soft Skills
customer successrelationship managementcommunicationanalytical skillsorganizational skillsproactive mindsetsolution-oriented mindsetteam playercollaborationknowledge sharing