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Customer Success Manager – Education Market
goFLUENTCustomer Success Manager at goFLUENT, enhancing client relationships and driving success in the Education market. Provide insights and project management for optimal digital learning solutions.
About the role
Key responsibilities & impact- Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
- Project management: Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes.
- Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs.
- Analyze client data: Implement strategies to drive engagement and ensure successful programmes.
- Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
- Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
- Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Requirements
What you’ll need- Perfectly fluent or bilingual in English. Additional languages (Portuguese, Italian, German, French, Spanish,..) are a strong plus.
- Passionate about customer success and relationship management.
- Exceptional communication and analytical skills.
- Highly organized and adaptable to varied projects.
- Proactive problem-solver with a growth mindset.
- Team player who values collaboration and knowledge-sharing.
- Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
Benefits
Comp & perks- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner.
- Learn from one of our 49 business languages!
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementclient onboardingtraining optimizationdigital learning solutionsSaaS
Soft Skills
communicationanalytical skillsorganizational skillsadaptabilityproblem-solvingcollaborationrelationship managementcustomer success