Global Credit Union

Risk

• Responsible for the development and implementation of model risk policies, procedures, and processes in line with industry standards and regulatory best practices.
• Coordinate with First Line risk and compliance teams to facilitate model risk management practices and execution of the credit union’s Model Risk Management program.
• Identify and maintain model inventories, conduct risk assessments, and develop model risk metrics.
• Monitor, report and communicate model risk findings.
• Provide independent second-line assessment and effective challenge in the credit union’s capital planning and stress testing models, economic / stress scenarios, capital adequacy, and specific risk areas such as liquidity, interest rate, and credit, based on the credit union’s risk profile.
• Coordinate with third parties on their model validation.
• Independently conduct hands-on validation and testing throughout the model development process.
• Partner with subject matter experts and leaders to ensure execution of requisite control activities.
• Keep track of the remediation progress and final validation before closure in the credit union’s GRC platform, LogicManager.
• Enhance policies and procedures, assist with model governance activities.
• Produce model risk reports for applicable committees and senior/executive management.

Manager, Model Risk Management

• Responsible for the development and implementation of model risk policies, procedures, and processes in line with industry standards and regulatory best practices.
• Coordinate with First Line risk and compliance teams to facilitate model risk management practices and execution of the credit union’s Model Risk Management program.
• Identify and maintain model inventories, conduct risk assessments, and develop model risk metrics.
• Monitor, report and communicate model risk findings.
• Provide independent second-line assessment and effective challenge in the credit union’s capital planning and stress testing models, economic / stress scenarios, capital adequacy, and specific risk areas such as liquidity, interest rate, and credit, based on the credit union’s risk profile.
• Coordinate with third parties on their model validation.
• Independently conduct hands-on validation and testing throughout the model development process.
• Partner with subject matter experts and leaders to ensure execution of requisite control activities.
• Keep track of the remediation progress and final validation before closure in the credit union’s GRC platform, LogicManager.
• Enhance policies and procedures, assist with model governance activities.
• Produce model risk reports for applicable committees and senior/executive management.
• Research, develop, and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
• Participate as needed on special projects and other duties as assigned.

Insurance

• Controlling adverse actions associated with credit union collateral.
• Comply with federal, state and local laws and credit union procedures and practices regarding adverse actions involving credit union collateral.
• Responsible for maintaining records and adherence to department procedures and practices for secretions claims for collateralized loans.
• Responsible for maintaining records and adherence to department procedures and practices for protection of credit union collateral when impounded by private or public agencies.
• Responsible for maintaining records and adherence with department procedures and practices for member and insurance company contact during total loss claims involving credit union collateral.
• Responsible for maintaining records and adherence with department procedures and practices for refund of After Market Products for repossessed collateralized loans.
• Responsible for maintaining records and adherence with department procedures and practices for Collateral Protection Insurance damage and reimbursement claims for repossessed collateral.
• Responsible for administrative functions necessary to support Collateral Protection Insurance program to include, but not limited to processing claims, premiums, refunds, billings, file maintenance and posting.
• Responsible for maintaining records and adherence with department procedures and practices for proof of insurance or insurance cancellations letters received by member(s) and applicable refunds amounts within Special Credits.
• Perform other duties as assigned.

Special Credits Insurance Control Officer I, II, III

System Administrator

• Serve as an escalation point for complex functional, workflow, or integration issues within department-maintained systems
• Interact directly with Global Credit Union members, internal employees with varying technical backgrounds, and external vendor technicians to diagnose issues and coordinate resolution
• Partner with IT Operations and vendors for platform-level or infrastructure-related issues outside the scope of business system ownership
• Document recurring issues and contribute to knowledge bases, runbooks, and continuous improvement efforts
• Identify opportunities to improve operational efficiency and experience through process redesign and automation
• Design, develop, implement, and support solutions using low-code and no-code platforms, with member and employee experience at the center of all designs
• Translate business needs into scalable, supportable workflows and automations that reduce manual effort and error
• Measure and communicate the impact of optimizations on efficiency, quality, and experience
• Provide business-line system administration for department-maintained platforms, focusing on configuration, feature adoption, training, and lifecycle management—not infrastructure or network administration
• Collaborate with system and product owners to keep systems current, proactively preventing technical debt
• Coordinate the evaluation, configuration, testing, rollout, and adoption of new features and enhancements
• Develop and maintain a comprehensive roadmap and rollout plan for all systems supporting Operations functions
• Create and deliver training, documentation, and change-management support for new capabilities
• Maintain proficiency in low-code platforms, automation tools, and applied AI, including practical use of copilots and intelligent workflows
• Evaluate and pilot emerging tools and methodologies where they demonstrably improve member experience, employee efficiency, or operational resilience
• Act as a front-runner for responsible adoption of new technologies, balancing innovation with stability, security, and usability
• Take ownership of ongoing skills development and knowledge sharing within the organization

Operations Systems Administrator I

Analyst

• Underwrite consumer loan requests
• Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines
• Rapidly underwrite and respond to credit requests sent to the Consumer Lending department by members, credit union branches, and network dealers
• Validate automated lending decisions and complete administrative follow-up to ensure compliance, fair lending, and member identification protocols are being followed
• Perform other duties as assigned

Consumer Lending Credit Analyst – Trainee, I, II, III, Senior

• Serve as an escalation point for complex functional, workflow, or integration issues within department ‑ maintained systems
• Interact directly with Global Credit Union members, internal employees with varying technical backgrounds, and external vendor technicians to diagnose issues and coordinate resolution
• Partner with IT Operations and vendors for platform ‑ level or infrastructure ‑ related issues outside the scope of business system ownership
• Document recurring issues and contribute to knowledge bases, runbooks, and continuous improvement efforts
• Identify opportunities to improve operational efficiency and experience through process redesign and automation
• Design, develop, implement, and support solutions using low ‑ code and no ‑ code platforms, with member and employee experience at the center of all designs
• Translate business needs into scalable, supportable workflows and automations that reduce manual effort and error
• Measure and communicate the impact of optimizations on efficiency, quality, and experience
• Provide business ‑ line system administration for department ‑ maintained platforms, focusing on configuration, feature adoption, training, and lifecycle management—not infrastructure or network administration
• Collaborate with system and product owners to keep systems current, proactively preventing technical debt
• Coordinate the evaluation, configuration, testing, rollout, and adoption of new features and enhancements
• Develop and maintain a comprehensive roadmap and rollout plan for all systems supporting Operations functions
• Create and deliver training, documentation, and change ‑ management support for new capabilities
• Maintain proficiency in low-code platforms, automation tools, and applied AI, including practical use of copilots and intelligent workflows
• Evaluate and pilot emerging tools and methodologies where they demonstrably improve member experience, employee efficiency, or operational resilience
• Act as a front‑runner for responsible adoption of new technologies, balancing innovation with stability, security, and usability
• Take ownership of ongoing skills development and knowledge sharing within the organization

• Underwrite consumer loan requests
• Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and other existing authority
• Rapidly underwrite and respond to credit requests sent to the Consumer Lending department
• Validate automated lending decisions and ensure compliance and fair lending protocols are followed
• Perform other duties as assigned

Human Resources

• Provide comprehensive HR support to assigned business units by serving as a primary point of contact for managers and employees.
• Deliver responsive, client-focused guidance on employee relations, policy interpretation, performance support, and day to day HR needs while promoting consistency, compliance, and a positive employee experience.
• Partner with leaders on workforce needs, support leave and accommodation processes, and escalate complex matters as appropriate.
• Build strong relationships with managers and employees to understand business needs and provide consistent, aligned HR guidance.
• Advise leaders on performance expectations, coaching, corrective action, and disciplinary documentation.
• Handle low‑ to mid‑complexity employee relations issues and escalate higher‑risk matters to the HR Business Support Manager.
• Conduct initial fact‑finding for investigations, including gathering documentation and statements.
• Interpret and communicate HR policies and procedures to ensure consistent understanding and application.
• Partner with the Leave Administrator to support FMLA, ADA, and other leave processes through communication, tracking, and follow‑up.
• Support managers through organizational changes, including communication and implementation steps.
• Assist with workforce processes such as job changes, compensation questions, performance management, and internal movements.
• Use HR systems to process transactions, maintain accurate records, and support data and reporting needs for client groups.
• Monitor HR data trends (turnover, attendance, ER activity) and share insights with the HR Business Support Manager to inform proactive strategies.
• Collaborate with Talent Acquisition, Employee Operations, Payroll, and other HR teams to ensure cohesive support for assigned departments.

Human Resources Advisor I

IT Support

• Drive enterprise-wide transformation by providing strategic leadership for the creation, evolution, and governance of enterprise architectures, programs, and policies.
• Lead the development of architecture strategies, roadmaps, and standards that guide technology investment decisions.
• Support the organization in achieving key business outcomes such as revenue growth, cost optimization, and risk mitigation.
• Build strong relationships with business and IT stakeholders to communicate EA value and guide delivery of EA services.
• Mature the EA practice into an internal management consultancy and expand EA service offerings.
• Develop future-state and transition architectures to guide migration from current state to target state.
• Help balance organizational agility and risk by communicating EA positions to business and IT leaders.
• Lead development and implementation of enterprise architecture roadmaps.

Senior Enterprise Architect

• Drive enterprise ‑ wide transformation by providing strategic leadership for the creation, evolution, and governance of enterprise architectures, programs, and policies.
• Lead the development of architecture strategies, roadmaps, and standards that guide technology investment decisions, ensuring alignment with organizational goals and enabling impactful, future ‑ focused business and technology outcomes.
• Support the organization in achieving key business outcomes such as revenue growth, cost optimization, and risk mitigation.
• Build strong relationships with business and IT stakeholders to communicate EA value and guide delivery of EA services.
• Mature the EA practice into an internal management consultancy and expand EA service offerings.
• Develop future ‑ state and transition architectures to guide migration from current state to target state.
• Help balance organizational agility and risk by communicating EA positions to business and IT leaders.
• Lead development and implementation of enterprise architecture roadmaps.
• Scan emerging technologies and business trends to identify disruptive opportunities and provide guidance.
• Lead a collaborative federation of architects to ensure proposed solutions align with target architectures and roadmaps.
• Develop and apply architectural standards, minimal viable architectures, and EA governance aligned with business strategy and corporate policies.
• Provide actionable recommendations using structured decision analysis across technical, financial, risk, and execution factors.
• Facilitate discussions regarding enterprise ‑ wide risks and implications of architectural and business decisions.
• Demonstrate leadership, collaboration, communication excellence, and the ability to navigate organizational dynamics.

Financial Planning and Analysis

• Facilitate training events that support performance goals for sales and service, to ensure successful experiences for members and employees.
• Facilitate job-specific training (operational procedures, system navigation, member interaction protocols, etc.) for new and existing member-contact employees, primarily through a virtual medium (Microsoft Teams).
• Teach sales skill courses, including needs discovery conversations, product positioning, recommending solutions, and consultative frameworks.
• Adapt facilitation style to accommodate different learning preferences, experience levels, and performance needs.
• Evaluate learner progress and provide constructive feedback to support confidence and skill growth.
• Proactively communicate with RFS Training leadership and learner leadership regarding learner progress.
• Prepare reports summarizing training outcomes, learner performance, and areas requiring follow up.
• Assist with logistics for classes, including scheduling, materials preparation, room setup, and technology coordination.
• Assist in review of training effectiveness metrics to identify strengths and gaps in current training.
• Maintain a thorough knowledge of best practices in credit union services throughout Branch Administration, Member Service Center and Operations.
• Perform other duties as assigned.

Retail Financial Services Trainer II

Customer Support

• Focus on the accurate and efficient administration of loan-related tasks while providing support and information to members.
• Verify the paid status of loans by reviewing daily paid loan activity.
• Release titles to the appropriate individuals or entities upon loan payoff.
• Maintain accuracy in the title tracking system through precise data entry.
• Process authorizations for loan payoffs, including verifying payments received and collateral ownership.
• Respond to routine inquiries and requests for lien satisfactions in a timely and professional manner.
• Manage a moderate volume of inbound and outbound telephone interactions while manually processing and administering physical documents and records.
• Perform other assigned duties as required.

Consumer Lending Title Support Specialist I, II

• Focus on the accurate and efficient administration of loan-related tasks while providing support and information to members, including processing paid collateral notes and releasing titles.
• Verify the paid status of loans by reviewing daily paid loan activity.
• Release titles to the appropriate individuals or entities upon loan payoff.
• Maintain accuracy in the title tracking system through precise data entry.
• Process authorizations for loan payoffs, including verifying payments received and collateral ownership.
• Respond to routine inquiries and requests for lien satisfactions in a timely and professional manner.
• Manage a moderate volume of inbound and outbound telephone interactions while manually processing and administering physical documents and records.

Operations

• Process branch and department requests, support all consumer lending departments on non-production items
• Review and analyze assigned reports to identify loan errors
• Communicate with members, dealers and others regarding loan documentation
• Respond to inquiries regarding post loan closing and financial transactions
• Perform maintenance functions in various systems
• Notify dealers of short payoffs and outstanding reserves
• Complete CRM requests

Manager, Model Risk Management

Manager, Model Risk Management

Special Credits Insurance Control Officer I, II, III

Special Credits Insurance Control Officer I, II, III

Operations Systems Administrator I

Consumer Lending Credit Analyst – Trainee, I, II, III, Senior

Operations Systems Administrator I

Consumer Lending Credit Analyst – Trainee, I, II, III, Senior

Human Resources Advisor I

Senior Enterprise Architect

Senior Enterprise Architect

Retail Financial Services Trainer II

Consumer Lending Title Support Specialist I, II

Consumer Lending Title Support Specialist I, II

Consumer Lending Operations Servicing Officer I, II, III