Member Service Center Team Manager

Global Credit Union

Manage Member Service Center operations with emphasis on service delivery and staff development at Global Credit Union. Responsible for member advocacy and ensuring compliance with service delivery goals.

Posted 7/13/2026full-timeGlendale • California • 🇺🇸 United StatesMid-LevelSenior💰 $69,557 - $112,677 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and personnel management skills while ensuring high-quality member service delivery and compliance with organizational goals. Capable of training, coaching, and motivating staff to achieve performance excellence in a member service environment.

Highest-signal resume keywords

Member Service ManagementPersonnel ManagementLeadership AbilitiesInterpersonal SkillsCompliance Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsSound JudgmentCoaching and Training

Industry Keywords

Member AdvocacyService DeliveryCredit Union ComplianceEmployee MoralePerformance Evaluations

About the role

Key responsibilities & impact

Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.
Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
Coach, lead and motivate MSC employees; promote participation in recommendation of products and services.
Meet with employees regularly to establish and reinforce department and organizational goals.
Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
Responsible for quality and accuracy of fulfilling member requests.
Responsible for the security, accountability and control of negotiable items.
Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
Support helplines dedicated for complex requests and escalated calls.
Provide support to staff by training and developing; coach, lead and motivate specialists.
Assume responsibility for the Member Service Center as assigned.
Perform duties of Assistant Member Service Center Team Manager.
Perform other duties as assigned.

Requirements

What you’ll need

High school graduate or equivalent.
Strong communications and personnel management skills required.
Capable of working independently and exercising sound judgment as related to primary functions.
Requires strong interpersonal skills and leadership abilities.
Directly related work experience and/or accelerated training completion may be substituted for tenure.

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays