Global Credit Union

Financial Planning and Analysis

• Responsible for developing new business and servicing existing accounts in alignment with goals & industry requirements
• Meet with existing and prospective clients to promote financial planning and investment services
• Conduct educational seminars and workshops
• Present client financial plan and investment proposals in a professional manner
• Collect all required documentation, deposits, premiums, etc. in a timely and complete manner per established procedures and regulatory requirements
• Coordinate with program partners to service accounts, assist with inquiries and information requests, and resolve any issues relating to products and services
• Track sales, marketing and referrals
• Provide referrals for other Global Credit Union services as appropriate
• Participate in the credit union’s business development activities, while seeking and recommending new opportunities
• Meet production goals
• Adhere to organizational and industry guidelines, policy, procedure, compliance, licensing and training requirements
• Maintain proficiency with organization and program partner systems
• Perform service calls and special projects when warranted
• Perform other duties as assigned

Financial Advisor

• Meet with existing and prospective clients to promote financial planning and investment services
• Conduct educational seminars and workshops
• Present client financial plan and investment proposals in a professional manner
• Collect all required documentation, deposits, premiums, etc. in a timely and complete manner per established procedures and regulatory requirements
• Coordinate with program partners to service accounts, assist with inquiries and information requests, and resolve any issues relating to products and services
• Track sales, marketing and referrals
• Provide referrals for other Global Credit Union services as appropriate
• Participate in the credit union’s business development activities, while seeking and recommending new opportunities
• Meet production goals
• Adhere to organizational and industry guidelines, policy, procedure, compliance, licensing and training requirements
• Maintain proficiency with organization and program partner systems
• Perform service calls and special projects when warranted
• Perform other duties as assigned

Analyst

• Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center
• Responding to phone and self-service requests for assistance from users needing technical support
• Provide exemplary customer service and professionalism in efforts to resolve incidents
• Actively participate with other members of the Information Management team in Incident Management
• Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure
• Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem
• Maintain awareness of change management schedules for potential service disruptions
• Meet department-specific performance metrics while adhering to the incident handling policies and procedures

Service Desk Analyst II

Insurance

• Perform insurance sales functions.
• Obtain quote information from Client.
• Complete Marshall Swift RCE if necessary.
• Quote risk & prepare application.
• Request photos of dwellings.
• Meet with clients to complete application and other required forms.
• Cross sell other insurance products offered by the agency or credit union.
• Mail or upload application to Insurance Company (if applicable: send RCE, quote, photos and/or payment with application).
• Enter client into AMS.
• Document new business activities and set up suspense's for any follow up.
• Organize documentation in file and give to Customer Service Representative to label and/or send out welcome letters.
• Responsible for generating outside sales via referral from mortgage companies, title companies, real estate offices and other businesses.
• Perform other duties as assigned.

Personal Insurance Sales Agent

Vice President

• Responsible for direct supervision of the Pacific Northwest business banking officer staff to ensure loan quality and production standards of the department are met.
• Meet with business members and prospective business members to promote the credit union's commercial deposit services and solicit new business.
• Interview prospective members and request necessary information to process deposit product requests.
• Analyze applicant's depository and cash management needs.
• Negotiate deposit and cash management needs with prospective members, including fees, rates and any other applicable terms.
• Ensure timely execution of the credit union's business plan as it applies to assigned areas of responsibility.
• Assist business and commercial banking staff with pricing, structure and compliance of deposit and cash management requests from existing and perspective credit union business members.
• Monitor, coordinate and assist in business banking officer calling activities to ensure effective and documented prospecting of existing and new business members is consistent with the credit union's business strategy.
• Provide training and support on cash management products and services.
• Ensure business banking staff promotes and cross-sell other products and services as appropriate.
• Participate in the credit union's business development activities, represent the credit union in industry and professional associations, community organizations, local business groups, etc.
• Stay abreast of local market conditions, competition, pricing and communicate changes and recommendations to VP of Business and Banking.
• Perform other duties as assigned.

Regional Vice President, Business Banking

Financial Crime

• Responsible for ensuring Global Federal Credit Union and its CUSOs remain fully compliant with BSA and AML regulations
• Review and analyze alerts and cases involving high-risk members and businesses
• Conduct timely triage to assess risk relevance, escalate issues as needed, and ensure investigations are completed within compliance timeframes
• Verify member documentation, including identification and transaction records
• Confirm the Credit Union has sufficient information to establish account holder identity and evaluate risk profiles
• Monitor new business accounts and verify beneficial owners of legal entity customers
• Escalate discrepancies to appropriate business lines for prompt resolution
• Conduct in-depth analysis of member profiles, business activities, and ownership structures
• Assess risks related to sanctions, terrorist financing, and other financial crimes
• Collaborate with member onboarding and internal stakeholders
• Gather and clarify member information as part of CDD and EDD reviews
• Perform required CDD/EDD on high-risk members
• Use internal databases, public records, subscription services, transaction analysis, documentation review, and internet research to support investigations
• Prepare detailed reports documenting investigative findings and recommendations
• Draft and file SAR with FinCEN when warranted
• Track case status in internal systems
• Maintain accurate review dates and outstanding items related to member profiles, account activity, or documentation requests
• Review and complete subpoenas and law enforcement document requests
• Assess potential risks based on the nature of each request
• Utilize credit union training platforms and third-party vendors
• Support ongoing education, professional growth, and stay informed of emerging AML trends, typologies, and regulatory expectations relevant to EDD processes

BSA/AML Due Diligence Analyst I, II, III, Sr

• Monitor, investigate, and report suspicious activities in compliance with BSA and AML regulations.
• Ensure timely and accurate filing of Suspicious Activity Reports (SARs) and Currency Transactions Reports (CTRs).
• Review and analyze alerts and case referrals related to SARs and CTRs.
• Conduct investigations and complete SARs for filing according to regulatory timelines.
• Maintain supporting documentation for audit readiness.
• Identify and detect restricted account activities and escalate appropriately.
• Utilize training platforms for continued education and remain informed of emerging AML trends.

BSA/AML Monitoring Analyst I

• Perform insurance sales functions
• Obtain quote information from Client
• Complete Marshall Swift RCE if necessary
• Quote risk & prepare application
• Request photos of dwellings
• Meet with clients to complete application and other required forms
• Cross sell other insurance products offered by the agency or credit union
• Mail or upload application to Insurance Company
• Enter client into AMS
• Document new business activities and set up suspense's for any follow up
• Organize documentation in file and give to Customer Service Representative to label and/or send out welcome letters
• Responsible for generating outside sales via referral from mortgage companies, title companies, real estate offices and other businesses
• Perform other duties as assigned

Account Manager

• Responsible for the support and service of GIB customers
• Perform customer service functions necessary to support clients
• Policy changes, new business, claims and addressing billing issues
• Utilize multiple insurance carriers with a comprehensive understanding of their guidelines and products
• Educate customers on policy coverage to enable informed decisions
• Develop trusted relationships with clients through creative problem solving
• Perform review of customer accounts to address any coverage needs
• Cross-sell additional products offered by the Insurance Agency or the Credit Union
• Perform other duties as assigned

Personal Insurance Account Manager I

• Assisting in developing and administering a regulatory compliant capital planning and stress testing program for the Credit Union
• Become familiar with the NCUA’s capital planning requirements and stay abreast of emerging changes to expectations
• Collaborate with internal and third-party providers as part of the capital planning process
• Responsible for reporting or analysis activities that pertain to understanding the impact of financial performance
• Responsible for aggregating stressed results and investigating their impact on the enterprise capital and balance sheet over time
• Assisting in the development of written procedures, policies and other internal controls that support the capital planning and stress testing process
• Coordinate with senior leaders in carrying out governance processes related to capital planning

Capital Planning Analyst, I, II, Senior

• Conduct detailed, comprehensive and independent financial risk analyses
• Assist in performing asset/liability management (ALM) process using financial models to assess Interest Rate Risk (IRR), Net Interest Income (NII), and Net Economic Value (NEV)
• Assist in business planning, budgeting, forecasting, scenario analyses of the ALM process
• Assist in developing financial risk analyses and stress testing for IRR, credit risk, concentration risk, liquidity risk, and capital risk and prepare management reports applicable to financial risks inherent to the credit union
• Assist in maintaining and assessing the credit union’s financial model assumptions and attributes, perform sensitivity analyses including beta’s, decay rates, prepayment speeds
• Prepare the monthly Allowance for Loss calculations and assist in maintaining the CECL model
• Analyze large quantities of data, perform model governance and back testing, and review data for integrity to validate results and improve model accuracy
• Prepare ad-hoc financial risk analyses independently, efficiently, and accurately
• Enhance analyses though automation & improvement, monitor and document related processes
• Effectively communicate results of analyses and risk assessments to management and other analysts
• Build collaborative relationships with coworkers, management, and vendors to create a positive, productive, and efficient work environment
• Maintain an understanding of credit union policies and regulatory requirements pertaining to financial risks and assist in reviewing policies and procedures
• Perform other duties as assigned

Financial Risk Analyst I, II, III

• Responsible for assisting in developing and administering a regulatory compliant capital planning and stress testing program for the Credit Union
• Become familiar with the NCUA’s capital planning requirements and supervisory expectations
• Collaborate with internal and third-party providers as part of the capital planning process
• Responsible for reporting or analysis activities that pertain to understanding the impact of financial performance, strategic initiatives, concentrations and other relevant risk exposures
• Responsible for aggregating stressed results and investigating their impact on the enterprise capital and balance sheet over time
• Assisting in the development of written procedures, policies and other internal controls that support the capital planning and stress testing process
• Coordinate with senior leaders in carrying out governance processes related to capital planning
• Focus on implementing efficient and repeatable processes that are consistent with regulatory expectations and business needs

Financial Advisor

Financial Advisor

Financial Advisor

Financial Advisor

Service Desk Analyst II

Personal Insurance Sales Agent

Regional Vice President, Business Banking

BSA/AML Due Diligence Analyst I, II, III, Sr

BSA/AML Monitoring Analyst I

Personal Insurance Sales Agent

Personal Insurance Sales Agent

Personal Insurance Account Manager I

Capital Planning Analyst, I, II, Senior

Financial Risk Analyst I, II, III

Capital Planning Analyst I, II, Senior