Member Service Officer

Global Credit Union

Provide assistance across MSC queues and support new employees during their transition. Contribute to credit union growth through member service and product recommendations.

Posted 7/16/2026full-timeGlendale • California • 🇺🇸 United StatesMid-LevelSenior💰 $57,484 - $90,230 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and personnel management skills while providing exceptional member service and support. Capable of problem-solving and offering solutions to assist members in achieving their financial goals.

Highest-signal resume keywords

Strong Communication SkillsPersonnel ManagementProblem SolvingMember Service SupportKnowledge of Credit Union Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Passion for Helping PeopleRelationship BuildingOpen-Ended Questioning

Certifications & Qualifications

High School Graduate or Equivalent

Industry Keywords

Member Service CenterCredit Union ServicesOrganizational EnhancementsNesting PeriodsBusiness Line Goals

About the role

Key responsibilities & impact

Provide assistance across all MSC queues
Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees
Provide support regarding new products, services, technology, and new programs and processes to encourage change
Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities
Support all queues and contact channels in the Member Service Center
Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions
Provide recommendations for MSC and organizational enhancements
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
Passion for helping people and the drive to build relationships that assist members meet financial goals
Strong communication and personnel management skills
Ability to effectively ask open-ended questions, problem solve and provide solutions
Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays