Member Service Officer

Global Credit Union

Member Service Officer providing assistance across all queues in the Member Service Center. Supporting new hires and enhancing member service quality while achieving organizational goals in a hybrid work environment.

Posted 7/16/2026full-timeSpokane • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $57,484 - $90,230 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member service and support, with a focus on coaching, complaint management, and enhancing organizational processes. Strong ability to build relationships and provide solutions that help members achieve their financial goals.

Highest-signal resume keywords

Member ServiceCoachingComplaint ManagementCommunication SkillsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingPersonnel ManagementOpen-Ended Questioning

Certifications & Qualifications

High School Graduate or Equivalent

Industry Keywords

Credit Union ServicesNesting ProgramMember Recovery SupportContact CenterBusiness Line Goals

About the role

Key responsibilities & impact

Provide assistance across all MSC queues
Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees
Provide support regarding new products, services, technology, and new programs and processes to encourage change
Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities
Support all queues and contact channels in the Member Service Center
Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions
Responsible for providing prompt, professional, knowledgeable, and courteous member service
Actively participate in the Nesting Program by supporting new hires during their transition from classroom training to the production environment from day 15 to day 90
Deliver real-time quality support to specialists throughout their nesting period
Lead member recovery support activities in relation to complaint management processes
Provides ongoing coaching and support to contact center employees
Provide recommendations for MSC and organizational enhancements

Requirements

What you’ll need

High school graduate or equivalent
Passion for helping people and the drive to build relationships that assist members meet financial goals
Strong communication and personnel management skills
Ability to effectively ask open-ended questions, problem solve and provide solutions

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays