Senior Special Credits Recovery Officer

Global Credit Union

Senior Special Credits Recovery Officer performing collection activities on assigned accounts at Global Credit Union. Responsible for managing workflow, staff training, and ensuring compliance with policies.

Posted 7/21/2026full-timeAnchorage • Alaska • 🇺🇸 United StatesSenior💰 $69,557 - $112,677 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer collections, including effective management of accounts, workflow, and reporting. Capable of training staff on compliance with policies and procedures while optimizing recovery processes.

Highest-signal resume keywords

Consumer Collection ExperienceGeneral Ledger AccountingCredit Card Software ProficiencyStaff Training and DevelopmentAdverse Situation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection Activity ManagementPortfolio AnalysisWorkflow ManagementAdjustment RecommendationsCollection Agency Coordination

Soft Skills

Good Human Relation SkillsStrong PersonalityEffective Judgment

Tools & Technologies

Active Collection SoftwareOffice Equipment Proficiency

Industry Keywords

Consumer CollectionsDelinquent AccountsCompliance with PoliciesCollection Procedures

About the role

Key responsibilities & impact

Perform collection activity on assigned accounts
Perform all duties of a Special Credits Recovery Officer III
Responsible for the review of Recovery collection and associated work and for making recommendations regarding the need for adjustment in work routines
Responsible for daily management of work flow, general ledger accounting, preparation of monthly reports/portfolio analysis, daily processing/calendars, and processing collection agency assignment reports
Responsible for management of assignments and recalls to and from collection agencies and/or legal actions on collection accounts in order to optimize recoveries and minimize expenses
Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
At least four years experience in the consumer collection field with proven ability to effectively collect delinquent accounts
Advanced knowledge of all office equipment and systems used for collections including credit card and active collection software products for daily, weekly, and monthly collection operations
Proven ability to evaluate difficult situations and exercise good judgment
Good human relation skills and a strong personality to effectively handle adverse situations routinely

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays