Givaudan

Customer Support

• Order follow up /coordinate for implementation towards ultimate delivery of the orders to the customer's promises, or GI date.
• Customer compliant handling
• Communication between Sales Dept & Operation
• Implement and safeguard various ordering related policy and procedures, eg, MOQ, credit, cancellation, stock build, freight pattern, lead time, return and claim etc.
• Establish and maintain the solid business relationship with the customer, collect the rolling forecast from the customer.
• Maintain SOM database, actively engage in S&OP, and work with various functions within Ops to improve customer service and customer satisfaction level, along with plant costs, working capital and productivity.
• To lead and train junior staff and new employees, and make them the faster to adjust to the work environment and understand the job.
• To assist the manager and help to improve the working process for department, make the department better development.

Customer Care Representative

Manager

• Drive and expand Givaudan's Food Service concept, ensuring both topline growth and bottom-line profitability
• Develop the business end-to-end by identifying new business opportunities — within existing and new customers — and creating comprehensive account plans
• Collaborate closely with Flavour Innovation, Operations, Procurement, and Supply Chain teams to design winning solutions, define routes to market, and craft effective positioning and branding strategies
• Engage and network with regional and global stakeholders to build sustainable, scalable solutions, exchange best practices, and transfer successful ideas across markets
• Promote differentiated offerings that reflect customer needs, market trends, emerging technologies, and insights on value creation, cost-to-serve, and pricing strategies
• Lead strategic planning initiatives to enhance market reach, strengthen partnerships, and drive continuous business growth within the Food Service segment.

Business Manager – Food Services, Exploratory Categories

Sales

• Lead and develop a sales team of 8 focused on Flavor and Ingredient solutions for the foodservice market.
• Achieve annual sales targets by managing team measurements and driving strategic agreement on North America 2030 Strategy.
• Partner and influence with culinary and flavor application teams to drive and convert project pipeline into revenue growth.
• Oversee complex customers and projects from brainstorming through commercialization, collaborating with supply chain, operations, pricing, regulatory, quality, legal, and other internal partners.
• Create and implement a comprehensive Foodservice Commercial Playbook to guide sales, applications, and marketing teams.
• Represent brand and value proposition at major foodservice trade shows, industry events, and networking forums.
• Develop sales territories, attracting and driving new business following a strategic territory plan.

Sales Director – Food Service

Operations

• Implement and sustain most efficient operations standards for safety, health and environmental protection, manufacturing and supply chain, product quality, food safety and quality management systems, utilities and resource use, as applicable.
• Participate in short- and long-term site planning, determine basic operating policies, establish projects and tasks, and will be a member of the Americas Natural Ingredients Operations Leadership Team.
• Drive Safety and Sustainability
• Ensure safe and environmentally responsible environment
• Safeguards assets under responsibility
• Drive Operations Strategy
• Develop and execute: Site master plan 5-10 years site development plan
• Develop budget and annual tactical planning with leadership team and stakeholders, based on Regional Operations and business strategy
• Drive Operations Excellence
• Implement programs and drives continuous improvement to achieve key performance goals and to reduce cost/kg
• Define / implement operations procedures defined by Taste & Wellbeing best practices
• Communicate with the commercial leads and other regional peers to ensure understanding of commercial and regional / site operations strategies and programs (e.g. S&OP)
• Ensure repair of assets under responsibility to sustain the asset performance and reliability
• Ensure in-budget and in-quality implementation of all approved CAPEX projects, following regional and global Engineering plans / practices
• Promote safety, service, quality and cost (including inventory management) to the best levels
• Drive People Management
• Create an environment for high performance, including building a team, promoting engagement and inspiring the team for excellence
• Manage and enrich talent pool, including performance management, individual development and succession plan, career mapping and gap analysis
• Drive Key Projects
• Align with the Americas Natural Ingredients vision and roll out projects
• Promote management of culture change through the deployment of continuous improvement(LEAN) programs at the site
• Support implementation of Supply Chain and Manufacturing Excellence program

Head of Operations

• Monitor market and grow sales (including Key Performance Indicators and budget) within the region, taking corrective actions to ensure sales goals are achieved.
• Develop Annual Business Plans to increase sales growth and profitability for key accounts with greatest potential.
• Develop partnerships with key accounts, including relationships with senior level management.
• Ability to build/maintain customer relationships with all customer decision makers and influencers, including customer senior managers across all teams.
• Manage Sales Team with full account and business management responsibility to protect and grow assets for designated accounts.
• Initiate, Manage, Monitor, and Close key projects / Sales with customer (external and internal) Technical, Marketing and Sales team mates.
• Ability to engage Account Management teams in building and periodic reviewing of Annual Business and Action plans.
• Manage all pricing negotiations and activities within the country, segment, category.
• Experience with Food & Beverage / flavor / ingredient landscape for North America.
• Knowledge of key account/segment/region/category, including market, general business climate, competitive landscape, financial potential, decision makers.

Sales Director – Food Flavors

• Drive continuous improvement in citrus oil processing and liquid compounding operations.
• Lead process industrialization for new formulas and product transfers.
• Support yield, cost, capacity, and quality improvement initiatives.
• Provide technical leadership and strategic input for Naturals process development in NOAM.
• Act as a technical consultant for troubleshooting, capacity modeling, and CAPEX project support.
• Drive implementation, change management and knowledge sharing.
• Develop operating instructions and parameters for equipment and manufacturing processes.

Process Technology Manager

Account Manager

• Manage a crucial part of our business and lead the NOAM commercial team
• Implement the global account strategy and develop a solid strategy for North America
• Build, communicate, review, and monitor strategic plans, sales, profit forecasts, and budget
• Grow Givaudan business worldwide with regional responsibility by managing top and bottom lines
• Ensure we are positioned as the supplier of choice to participate in the customer's core list and targeted briefs
• Manage the activity and the performance of the regional supply chain in close collaboration with operations
• Further build and use fruitful connections with Fine Fragrance and Active Beauty Teams
• Develop an understanding of our customer's organization including main decision makers, and develop relationships with multiple levels of management
• Establish and maintain relationships throughout the company internally to ensure the best results are achieved while working as a cohesive team
• Establish the appropriate regional structure to increase the account coverage, aligned with the customer's organization
• Manage the activity and performance of the team under your direct responsibility
• Lead and motivate the sales team to exceed customer expectations
• Develop the team and prepare them for their future career moves
• Work with Givaudan management on talent development and succession planning

Regional Account Manager – Consumer Products

• Develop olfactory strategy for clients, market, category, and guide Perfumery teams
• Manage/execute multiple complex briefs and develop or select fragrances according to the given brief guidelines
• Define fragrances to be tested and coordinate with Consumer Marketing Insights (CMI) team
• Translate consumer insights results into olfactory guidelines for perfumers
• Work with lab on testing product stability
• Understand the Best Practices to influence efficiency improvement opportunities
• Partner with other regional creative centers to complete project assignments
• Conduct customer presentations/interactions
• Participate in olfactory analysis of new products to identify interesting notes for creative development
• Develop new fragrances with Perfumers

Creative Fragrance Manager

• Reporting to the Head of Consumer Products, North America
• Work with a global team and be responsible for a specific Customer Account
• Develop customer relationships, generating growth while performing against all customer Indicators
• Develop the implementation of the category strategy to defend the existing business and achieve business growth
• Manage more junior team members
• Develop new business by identifying and creating opportunities for us to participate in targeted customer briefs
• Partner with the business to support plans aimed at using portfolio in all geographies for new opportunities
• Cultivate strategic partnerships and deepen client relationships to guide important decisions

Senior Account Manager – Consumer Products

• Lead market research for regional or cross regional projects by applying the appropriate qualitative and quantitative research methodologies to meet the project end goals.
• Support sales and development teams as the market research expert in direct contact with clients; discuss and review strategies, methodologies, and results.
• Work with internal colleagues on Personal Care projects.
• Provide in-depth interpretation of results to guide fragrance development.
• Help build rationale to support our submissions.
• Full management of Personal Care Customer Insights projects including study design, cost management, and negotiations with agencies.
• Quality checks, hands-on data analysis including statistical testing, insight development, and results presentations.

Consumer Insights Manager

• Lead all commercial activities for assigned accounts, managing both revenue growth and profitability.
• Develop relationships with main decision makers and senior influencers.
• Develop strategic account and category plans, including forecasting and budgeting.
• Identify and pursue new business opportunities while promoting and expanding existing business.
• Collaborate with teams including Creative Fragrance Management, Perfumery, Marketing, Consumer Research, Applications, and Technology to provide winning solutions.
• Monitor competitor activity, market dynamics, and customer strategies to strengthen positioning.
• Lead pricing negotiations and ensure implementation of agreed commercial terms.
• Track KPIs such as sales performance, gross profit, and win rate, taking corrective actions.
• Oversee project transitions from concept through production and launch.
• Resolve customer issues quickly while ensuring compliance with regulatory and internal guidelines.

Senior Account Manager / Sales Director

Marketing

• Build in-depth market and consumer understanding for assigned product categories
• Foster sharing amongst marketing team members across categories and across regions
• Demonstrate competent olfactory skills to recognize olfactory notes and communicate in fragrance language
• Create/deliver client presentations

Marketing Manager

Product Marketing

• Identify areas for improvement in the area of planning and detailed scheduling that can be achieved with the new APS
• Ensure the MES supports accurate production planning, capacity management, and scheduling.
• Collaborate with the MES team to align system functionalities with real-world production requirements.
• Validate and test scheduling functionalities within the APS to ensure system reliability and accuracy, thereby building the template.
• Provide insights on resource allocation, lead times, and production constraints.

MES APS – Advanced Planning & Scheduling Lead

Compliance

• Be a first-line regulatory partner for commercial and customer-facing teams, addressing customer regulatory inquiries related to cosmetic ingredients.
• Prepare customer-facing regulatory documentation (regulatory statements, compliance letters, ingredient status summaries, market-specific assessments).
• Provide clear, and risk-based regulatory guidance to support customer projects and commercialization timelines.
• Support resolution of customer regulatory issues and escalations, ensuring agreement between business needs and regulatory requirements.
• Perform regulatory monitoring for cosmetic ingredients in NOAM and LATAM (including the US, Canada, Brazil and main LATAM markets).
• Analyze new regulations, guidance documents and enforcement trends improving cosmetic ingredients; assess potential business and portfolio impacts.
• Translate regulatory developments into applicable insights for internal stakeholders (commercial, R&D, marketing, and product management).
• Contribute to regional and global regulatory intelligence sharing within RAPS.
• Coordinate with global RAPS, toxicology and data management teams to ensure availability, consistency and accuracy of regulatory and safety data supporting Active Beauty ingredients.
• Support compliance assessments and market readiness of cosmetic ingredient portfolios for NOAM/LATAM markets.
• Contribute to internal understanding on regulatory positioning and customer messaging.
• Participate in relevant industry associations, working groups and regulatory forums related to cosmetic ingredients and specialty chemicals.
• Support collection of external intelligence and contribute to advocacy efforts when relevant to Active Beauty portfolios.

Regulatory Technical Manager

Administration

• Prepare regulatory reports and other related data for main stakeholders from Regulatory Affairs and Product Safety as required.
• In charge of data collection and information consolidation for the Harmonized EU Poison Center.
• Generate compliance and regulatory related documents to support customers manage key issues with stakeholders.
• Continuous process improvement: You will be encouraged to identify opportunities and participate in improvement projects