Givaudan

Customer Care Representative

Givaudan

full-time

Posted on:

Location Type: Office

Location: Switzerland

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About the role

  • Order follow up /coordinate for implementation towards ultimate delivery of the orders to the customer's promises, or GI date.
  • Customer compliant handling
  • Communication between Sales Dept & Operation
  • Implement and safeguard various ordering related policy and procedures, eg, MOQ, credit, cancellation, stock build, freight pattern, lead time, return and claim etc.
  • Establish and maintain the solid business relationship with the customer, collect the rolling forecast from the customer.
  • Maintain SOM database, actively engage in S&OP, and work with various functions within Ops to improve customer service and customer satisfaction level, along with plant costs, working capital and productivity.
  • To lead and train junior staff and new employees, and make them the faster to adjust to the work environment and understand the job.
  • To assist the manager and help to improve the working process for department, make the department better development.

Requirements

  • University Diploma
  • General understanding of customer service.
  • SAP experience is a MUST.
  • Self-motivated, analytical problem solving skills and good communication skill.
  • Willing to learn and develop self within the company.
Benefits
  • Attractive package with benefits
  • Paid annual leave and sick leave
  • Commercial insurance
  • Good opportunities for progressive learning and development
  • A creative team environment that will inspire you
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPcustomer serviceorder managementdata analysisforecastingpolicy implementationprocess improvementjunior staff trainingS&OPproductivity enhancement
Soft Skills
communicationself-motivatedanalytical problem solvingrelationship buildingteam collaborationadaptabilityleadershipcustomer satisfaction focusorganizational skillstraining and development
Certifications
University Diploma