Gigamon

Strategy

• Own the global services strategy and define a cohesive, market-ready portfolio
• Assess the current services portfolio to identify gaps, missed revenue opportunities, and margin leakage
• Design and publish a unified services portfolio with clear tiers, packages, and price points
• Establish and drive a revenue thesis for services
• Define packaging and pricing models with a bias toward recurring revenue
• Lead the Professional Services financial and operational model
• Strengthen the Professional Services operating model
• Build and maintain data-driven operational reviews
• Partner closely with Sales, Deal Desk, and Finance
• Evolve the resourcing and delivery model

Senior Director, Services Strategy

Support Engineer

• Provide advanced support for Gigamon deployments across VMware, Nutanix, and public cloud environments
• Troubleshoot issues involving connectivity, platform integration, health monitoring, registration, and traffic visibility workflows
• Partner with Engineering, Product, and Services teams to resolve escalations and improve documentation and support readiness
• Deliver exceptional user support using SalesForce Service Cloud software
• Interact with customers/partners through case management systems, phone, email, and screen-sharing sessions
• Serve as the customer’s main contact for providing accurate and creative technical solutions to reported issues
• Update and document the details of technical issues, solutions, follow-up conversations, escalations, and resolutions in the case management system
• Contribute to knowledge base articles to help customers resolve issues independently
• Apply advanced troubleshooting techniques, including isolating, replicating, and creating workarounds for complex problems spanning multiple products/features
• Report defects to Engineering after lab replication, ensuring they meet Escalation standards
• Collaborate with the Support organization to drive process improvements and participate in support initiatives
• Participate in on-call rosters as needed to provide after-hours support for emergencies
• Manage customer escalations, ensuring timely resolution and maintaining open communication with all involved parties
• Work with cross-functional teams to convey customer concerns and advocate for their needs

Staff Technical Support Engineer

Business Development Rep

• Use phone, email, and other sales & marketing tools to contact potential customers to generate interest in Gigamon products
• Set meetings with high-level qualified prospects and customers for the outside sales team
• Maintain records of all prospect activity within SalesForce.com
• Handle incoming leads for the designated territory, including follow-up on tradeshows, regional events, and other campaigns
• Support tradeshows and events in DACH as needed and requested by the Marketing team
• Be a leader and valued contributor to the sales team to generate meetings with new potential customers and contacts in our existing customers and contribute to pipeline growth
• Work closely with RSDs and Channel partners to identify, position, and sell product value
• Remain knowledgeable and up-to-date on the product roadmap, industry changes, and competitive landscape
• Update, create and manage sales database
• Regularly update the sales team, including the Channel team, with prospect information/feedback

Senior Business Development Representative, German speaking

Human Resources

• Lead, evolve, and scale the global HR Partners model to align with business strategy, growth objectives, and organizational maturity
• Serve as a trusted advisor to senior executives and business leaders on organization design, workforce planning, talent strategy, succession planning, and leadership effectiveness
• Partner closely with Total Rewards, HR Operations, Talent Acquisition, and Leadership & Development to design and deliver integrated, end‑to‑end people solutions
• Drive organizational effectiveness initiatives, including change management, team effectiveness, and culture transformation, to enable high performance and agility
• Use workforce insights, people analytics, and qualitative feedback to inform decision‑making and proactively address business and talent challenges
• Ensure consistent application of HR policies, practices, and governance globally, while balancing local market requirements and cultural nuances
• Lead, coach, and develop a high‑performing global team of HR Partners, building strong consulting, influence, and business acumen capabilities across the function
• Act as a steward of Gigamon’s culture, beliefs, and leadership expectations, embedding them in leadership practices, talent processes, and organizational initiatives

Vice President, Global HRBP

Application Engineer

• Lead the design and development of core GigaVUE-FM capabilities for network management, visibility, and traffic analysis across physical, cloud, and hybrid environments
• Design and build scalable, secure, and resilient enterprise-grade software systems and backend services
• Drive architecture for extensible, high-performance platforms that support large-scale deployments
• Develop distributed systems and cloud-native services that improve scalability, operability, and maintainability
• Contribute deep technical expertise in networking and security domains
• Partner with product management, engineering teams, and key stakeholders to deliver solutions aligned with customer and business needs
• Participate in customer and third-party discussions

Principal Software Engineer – Network Management System Application Development

Salesforce Analyst

• Collaborate with SMEs to gain a comprehensive understanding of current business processes.
• Make data-driven decisions and propose systematic process improvements.
• Become the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations.
• Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users.
• Lead the SFDC implementation board for Demand Gen Ops, acting as the primary point of contact between business needs and IT development.
• Manage the requirements of the intake process from initial discussions to the delivery of solutions.
• Gather and document system enhancement requests, working closely with our IT development team to design and validate solutions.
• Organize user acceptance testing and support change management efforts.
• Take on additional responsibilities as needed.

Senior Salesforce Analyst

Technical Customer Success

• Partner with Customer Success Managers to support onboarding, adoption, retention, and expansion across strategic customer accounts.
• Serve as a trusted technical advisor by explaining architecture, deployment considerations, best practices, and solution value in a clear and accessible way.
• Help customers connect Gigamon technical capabilities to their business outcomes, success criteria, and long-term adoption goals.
• Identify technical risks, adoption blockers, and customer friction points early, and coordinate the right internal resources to address them.
• Collaborate closely with Solutions Engineering, Technical Support, Professional Services, Product, and Sales to ensure a seamless and consistent customer experience.
• Participate in customer meetings, success plan reviews, escalations, and account strategy discussions as the technical voice within the Customer Success motion.
• Translate complex technical concepts for non-technical and executive audiences with clarity and confidence.
• Capture and communicate customer feedback, recurring themes, and product gaps to internal stakeholders to inform product and process improvements.
• Create, maintain, and improve internal and customer-facing documentation such as best practice guides, enablement materials, process documentation, and technical adoption resources.
• Support renewal and growth motions by reinforcing solution value, technical fit, and adoption progress.
• Build strong, trusted customer relationships through responsiveness, sound judgment, and a calm, consultative approach during both routine interactions and escalations.

Customer Success Engineer

Full-stack Engineer

• Design, develop, and enhance security detections and analytics for Gigamon security and observability solutions
• Translate threat use cases, attack techniques, and customer requirements into robust detection logic, metadata correlations, and product capabilities
• Build and optimize software components that process high-volume network, application, and security telemetry with strong focus on scale, accuracy, and performance
• Develop detections for suspicious behaviors such as lateral movement, anomalous communications, protocol misuse, risky encrypted traffic patterns, and policy violations
• Work across data plane and control plane components to implement, test, and debug features in C, C++, Go, and related technologies as appropriate
• Collaborate with cross-functional teams on product requirements, software architecture, design reviews, and validation plans for new security features
• Partner with product management and field teams to prioritize detection coverage aligned with customer security outcomes and market needs
• Integrate detection workflows with modern security ecosystems, including SIEM, XDR, SOAR, data lake, and cloud-native security platforms
• Author functional specifications, design documents, detection content guidance, and operational documentation for internal and customer-facing use
• Mentor engineers on secure design, detection engineering practices, troubleshooting, and performance-aware implementation

Principal Software Engineer

Engineer

• Define high-level system design and hardware architecture specifications for new platforms
• Create detailed hardware functional specifications to guide design and implementation
• Perform board-level digital circuit design, bring-up, debug, and validation, including high-speed interfaces
• Develop and maintain CPLD/glue logic using Verilog RTL and related tools
• Collaborate with mechanical engineering on mechanical and thermal solutions, system assembly, and overall system integration
• Partner with Product Operations and Product Management to align hardware design with product requirements and lifecycle plans
• Apply understanding of optical communications technologies and lead qualification of new and existing optical components, including transceivers and passive splitters
• Own the design and technical support of new products as well as sustaining and enhancements for existing products
• Select, qualify, and manage critical components to meet performance, cost, and reliability targets
• Support and coordinate prototype builds and validation at contract manufacturers and/or JDM/ODM partners, including troubleshooting build and test issues
• Support and coordinate environmental and compliance testing, manage certifications and associated documentation, and assist customers with compliance-related questions
• Provide technical support for critical customer escalations, working cross-functionally to diagnose and resolve hardware issues

Senior Staff Hardware Engineer

• Architect, design, and implement security and network-focused software features for the GigaSMART product portfolio.
• Help develop innovative network security solutions that expand and differentiate Gigamon’s offerings.
• Contribute to product requirements, software architecture, and detailed design in collaboration with cross-functional stakeholders.
• Propose end-to-end designs and solutions that meet functional, performance, and scalability requirements for new products and features.
• Conduct feasibility analyses and trade-off evaluations for proposed architectures and implementations.
• Produce clear, comprehensive functional specifications and design documents for complex software components.
• Mentor and guide junior engineers in software development best practices, technologies, and engineering processes.

Senior Staff Software Engineer

• Lead the design and development of core GigaVUE-FM capabilities for network management, visibility, and traffic analysis across physical, cloud and hybrid networks
• Design and build scalable, secure, resilient, enterprise-grade software systems and backend services
• Drive architecture for extensible, high-performance platforms that support large-scale deployments and long-term product evolution
• Lead development across distributed systems and modern cloud-native service architectures where they improve scalability, operability, and maintainability
• Provide technical leadership in networking and security domains, including networking protocols and monitoring platforms
• Partner with product management, engineering teams, and key stakeholders to deliver solutions aligned with customer and business needs
• Participate in customer and third-party discussions, helping translate requirements, feedback, and escalations into durable product improvements
• Lead design reviews, establish strong engineering standards, and mentor engineers across the organization
• Apply AI tools and automation pragmatically to improve engineering workflows, developer productivity, and product capabilities

Senior Principal Software Engineer, Network Management System Application Development

• Hire, coach, and manage a portion of Business Development Reps
• On-boarding new hires to tools and processes
• Motivate BDR team through creative incentives
• Identify and make recommendations for improvement in the areas of Process, Efficiency, and Productivity
• SFDC reporting, updating dashboards
• SFDC data analysis, monitoring and clean up (look for data integrity issues that need to be changed/updated like past due close dates, accounts dispositioned or assigned incorrectly, etc.)
• SalesLoft reporting and cadence management
• Be a leader and valued contributor to the sales team to generate meetings with new potential customers and with new contracts in our existing customer that contribute to pipeline growth
• Ensure the team is proactively using the phone, email and other sales & marketing tools to contact potential customers to generate interest in Gigamon products
• Build and maintain strong working relationships with key stakeholders including senior sales management within North America sales operations, channel management and marketing.
• Work closely with cross-functional team members: IDM, Marketing Operations, Sales Operations, and Sales Enablement.

Business Development Manager

Program Manager

• Lead strategic Global Success programs from intake through execution, launch, and stabilization
• Build and manage detailed program plans, milestones, dependencies, risks, and deliverables
• Drive alignment across stakeholders in Global Success, IT, BizApps, analytics, and other partner teams
• Establish governance, communication cadence, and executive-ready status reporting for programs in flight
• Ensure programs are delivered on time, within scope, and aligned to business goals
• Partner with stakeholders to identify operational pain points, process gaps, and transformation opportunities
• Gather and document business requirements, workflows, user stories, and acceptance criteria
• Lead initiatives that improve service delivery effectiveness, operational efficiency, and user experience
• Support process standardization, business readiness, and change adoption across teams
• Lead programs involving Global Success systems and platforms, including Salesforce Service Cloud and related business applications
• Partner with technical teams on system enhancements, integrations, configuration changes, and release planning
• Support implementation of capabilities such as case management, knowledge workflows, automation, reporting, and dashboarding
• Communicate clearly with audiences at multiple levels, including leadership and end users
• Define success metrics, business outcomes, and post-implementation measures for each program

Support Program Manager

Supply Chain

• Oversee and optimize domestic and international logistics operations
• Manage supplier relationships with a portfolio of global logistics service providers, including freight forwarders, customs brokers, 3PLs, and last-mile carriers
• Lead RFP processes, contract negotiations, and SLA development
• Conduct regular performance reviews using KPIs and drive continuous improvement initiatives
• Develop and execute global transportation strategies for optimizing air and ground freight lanes
• Manage day-to-day freight operations, escalations, and exception handling
• Maintain accurate product classifications and coordinate with compliance partners
• Monitor regulatory changes and proactively update internal procedures

Global Logistics Manager

Sales Engineer

• Provide technical sales support across the full Gigamon product and solutions portfolio
• Perform a specialized, senior systems engineering role focused on pre-sales activities as an individual contributor
• Deliver in-depth technical presentations and demonstrations to customers, partners, and at industry events
• Design network monitoring and visibility architectures for top enterprise customers
• Lead and manage all customer proof of concepts and product evaluations, from initial design and deployment through successful completion
• Provide mentorship and guidance on technology and competitive trends to clients, partners, and internal teams
• Act as the primary communication conduit between the field and corporate teams on technical issues and product feedback
• Provide complex pre-sales technical support, including solution design, sizing, and integration guidance
• Support account and partner management and development activities in collaboration with Sales and Channel teams