Senior Director, Services Strategy

Gigamon

Senior Director overseeing Gigamon's services strategy to transform post-sale services into a scalable revenue engine. Leading technical support, customer success, and professional services within a hybrid work environment.

Posted 7/22/2026full-timeSanta Clara • California • 🇺🇸 United StatesSenior💰 $236,000 - $295,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing services strategies that drive revenue growth and operational efficiency. Proven ability to design pricing models, optimize service delivery, and enhance customer lifecycle programs within professional services.

Highest-signal resume keywords

10+ Years In Professional ServicesServices Strategy DevelopmentRevenue OptimizationTeam Leadership In ServicesPricing And Bundling Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Services Portfolio ManagementRevenue Thesis DevelopmentFinancial OptimizationCustomer Lifecycle ProgramsOperational Model StrengtheningData-Driven Operational ReviewsMonetization Of ServicesPartner Services Program DevelopmentTiered Offerings DesignDelivery Operations Leadership

Industry Keywords

NetworkingSecurityEnterprise InfrastructureAI-Enabled OperationsProfessional ServicesCustomer SuccessServices StrategyOperational EfficiencyRevenue RetentionRenewable Offerings

About the role

Key responsibilities & impact

Own the global services strategy and define a cohesive, market-ready portfolio
Assess the current services portfolio to identify gaps, missed revenue opportunities, and margin leakage
Design and publish a unified services portfolio with clear tiers, packages, and price points
Establish and drive a revenue thesis for services
Define packaging and pricing models with a bias toward recurring revenue
Lead the Professional Services financial and operational model
Strengthen the Professional Services operating model
Build and maintain data-driven operational reviews
Partner closely with Sales, Deal Desk, and Finance
Evolve the resourcing and delivery model

Requirements

What you’ll need

10+ years of experience in professional services, customer success, or services strategy
at least 5 years leading services teams or functions at the manager, senior manager, or director level
bachelor's degree (ideally in business, engineering, computer science, or a related field) or 15+ years of directly relevant experience
proven ability to monetize services by turning professional services and premium support into repeatable, renewable, tiered offerings
measurable impact on net revenue retention and expansion through services
built or significantly scaled professional services organizations
designed and implemented services pricing, bundling, and tiering strategies
developed partner services programs
led delivery operations and financial optimization efforts
created and operationalized customer lifecycle programs
experience in networking, security, or enterprise infrastructure domains
(Preferred) experience with AI-enabled PS and CS operations
(Preferred) hands-on experience at the intersection of technology, program design, and delivery execution

Benefits

Comp & perks

health and other insurances such as life and disability
savings accounts such as a retirement plan with company matching contributions or similar
paid time off (holidays, vacation, and sick)
tuition reimbursement
employee assistance program (EAP)
business travel accident insurance
employee discounts
employee referral program
Profit Interest Units plan