Genworth

Customer Support

• Lead and develop a team of 12–15 associates
• Set performance expectations and oversee daily operations
• Champion a culture of empathy, professionalism, and accountability
• Coach and support associates through regular feedback
• Serve as a point of escalation for complex customer and associate issues
• Leverage data and observations to identify trends
• Partner with leadership and cross-functional teams
• Foster team engagement by recognizing contributions
• Support additional initiatives and responsibilities as needed

Manager, Claims Customer Service

Solutions Engineer

• The Senior PEGA Business Solutions Architect is a hands-on, outcomes-oriented leader who partners with business and technology stakeholders to design, validate, and deliver end-to-end solutions centered on the PEGA platform.
• You will own discovery for high-impact initiatives across claims, servicing, and operations—translating strategy into executable workflows, case lifecycles, and decisioning while ensuring scalability, compliance, and an excellent associate and customer experience.
• The Solutions Architect is responsible for designing and delivering technology solutions that align with Genworth’s business objectives and enterprise architecture standards.
• This role bridges business requirements and technical implementation, ensuring solutions are scalable, secure, and compliant.
• Translate business requirements into technical designs for applications, data, and infrastructure.
• Ensure solutions comply with Genworth’s Architecture Design Framework (ADF) and EA principles.
• Collaborate with Enterprise Architects, Principal Architects, and development teams to maintain consistency and reuse patterns.
• Participate in Architecture Review Board (ARB) processes and prepare solution review documentation.
• Provide technical leadership during solution implementation and integration.
• Lead business architecture for complex programs: process modeling, case/lifecycle design, persona & channel strategy, and data/interface mapping in Pega.
• Facilitate requirements discovery (journey mapping, use cases, BRDs, epics/stories) and align them to Pega capabilities, frameworks, and guardrails.
• Define solution scope, MVPs, and incremental releases; balance business outcomes, operational risk, compliance, and technical constraints.
• Partner with Product Owners, UX, and Pega SSAs/CSAs to translate business rules into decision strategies, DCO assets, and testable acceptance criteria.
• Establish functional designs, mockups, prototypes, and test plans; lead SIT/UAT to validate value realization and readiness for production.
• Coach agile teams and stakeholders on Pega methodology and best practices; mentor other BSAs and evangelize continuous improvement.
• Contribute to platform governance: backlog triage, reuse standards, data quality, and compliance documentation; support audits where needed.
• Support business cases and roadmaps with measurable KPIs (cycle time, STP rate, NIGO reduction, CSAT, operational cost)

Senior Pega Business Solutions Architect

Procurement

• Selecting, contracting, and managing quality suppliers is critical to protecting Genworth and ensuring we are able to meet our stakeholder commitments.
• Collaborating closely with your business clients, select and contract with suppliers offering the most value (for example, cost savings, cost avoidance, agreement to key terms) to Genworth
• Use the supplier risk tools to determine the service's risk tier and lead the business through the Supplier Life-Cycle stages: selection, contracting, management, and exit.
• Manage and maintain strategic relationships with VARs and to drive performance, contract compliance, and value delivery.
• Collaborate closely with internal departments to understand their sourcing needs, specifications, and requirements.
• Develop and issue complex Request for Proposals, manage the selection process and lead contract negotiations.
• Work with the Sourcing Operations and Supplier Management Leader to drive adherence to Sourcing and Supplier Management Policy.
• Manage a pipeline of sourcing projects, ensuring prioritization aligns with enterprise goals.

Sourcing Manager

Program Manager

• Support the design, implementation, and continuous improvement of the enterprise supplier risk management framework across the supplier lifecycle
• Execute and enhance risk-based supplier assessments, including data security, privacy, operational resilience, regulatory compliance, financial stability, and materiality considerations
• Ensure risk requirements are appropriately embedded at each lifecycle stage: Selection, Contracting, Ongoing Management, Exit
• Operationalize governance standards, policies, and procedures
• Manage and operationalize recurring governance activities such as supplier reviews, risk attestations, control validations, remediation tracking, and issue escalation
• Enhance existing governance and operational metrics and report to key stakeholders
• Identify, escalate, and drive resolution of supplier risk issues in collaboration with Executive Business Owners (EBOs) and Supplier Relationship Managers (SRMs) and other stakeholders

Supplier Program Manager

Data Engineer

• Designing the structural blueprints for Genworth’s data systems
• Establishing enterprise data models including an enterprise insurance data model that is followed by different build and vendor partners.
• Defining data domains and structures based on business requirements.
• Creating decision trees to define what must be consistent based on the situation and requirements.
• Defining and designing interoperability across data solutions including the technology platforms, data pipelines, data models, ML and AI applications, data governance platforms, data security, and hyper scaler cloud services.
• Monitoring and optimizing data models for query performance and scalability.

Senior Manager – Data Architecture

Manager

• Partner closely with project stakeholders, vendors, and technical teams to deliver application enhancements and provide production support.
• Support the LIFE Reinsurance application (TAI).
• Experience modernizing legacy mainframe applications—including migrations to SaaS-supported platforms.
• Support multiple concurrent initiatives that require extensive cross-functional collaboration.
• Codes, tests, debugs, implements, and documents work assignments, including program code and technical documentation.
• Gathers information from existing systems and analyzes program and time requirements.
• Designs programs for projects and enhancements to existing programs.
• Provides technical guidance on complex programming efforts.
• Develops test plans to verify the logic of new or modified programs.
• Stays current on industry trends and new developments to maintain skills and align with industry standards.
• Applies project management tools and methods to manage scope, schedule, cost, risk, quality, communications, resources, and suppliers.
• Works directly with business partners to prioritize work and assign tasks to team members.
• Conducts quality assurance activities, such as peer reviews.
• May lead and manage small, highly technical teams.
• Maintains a positive team culture built on collaboration and trust.

Application Development Manager

Analyst

• Support the Long Term Care policy administration system, by monitoring the system, resolving failures, job abends, policy related incidents, system defects, and by maintaining the interactions of the application with peripheral systems.
• Analyze incidents raised by users to assist them with completing business activities, determine the impact of the issue and come up with solution proposals to formulate the right approach to solve the problem.
• Design, Code, Document and Test the solution ensuring that it meets acceptance criteria, does not cause unintended impact and fits within the overall technical architecture.
• Support your changes through the testing process, assist with test planning, defect resolution and technical system activities.
• Implement the solution following the established change control process
• Create reports from the system data to perform data analysis, support business activities, and fulfil regulatory and audit requirements including SOX audits.
• Perform administrative duties in conjunction with the departmental requirements (participate in meetings, agile ceremonies (Kanban Stand Ups, Inspect and Adapt sessions etc.), respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities).
• Support of work and collaboration with the team to ensure incidents are completed in a timely manner considering their severity, impact and urgency.
• Assist team members in resolving complex business and/or technical problems.
• Provide technical advice on complex programming.

Application Development Analyst

Implementation Specialist

• Project manage the implementation process from contracting to program launch, ensuring stakeholders are aligned and timelines are met with active support from Client Success leaders
• Act as the primary point of coordination across Affinity and Carrier teams, managing cross-functional dependencies and navigating competing priorities to keep implementations on track
• Develop a deep understanding of the implementation process and proactively identify gaps across workflows/systems
• Collaborate with Client Success leaders to deliver a positive client experience throughout the implementation process
• Work cross-functionally with Product, Marketing, Operations, Legal to ensure deliverables from various teams meet expected timelines
• Support decision making, escalating risks and blockers and making recommendations to Client Success leaders to ensure forward momentum
• Monitor progress and performance of the implementation process, communicate status updates and identified issues to the appropriate leaders
• Support Client Success leaders with detailed documentation of meetings, client-facing reporting of progress and program outcomes
• Communicate regular updates across the team to drive alignment
• Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows

Partnership Implementation Specialist

IT Support

• Define and communicate the enterprise architecture vision and strategy, ensuring alignment with Genworth’s business goals and insurance industry regulations
• Govern the architecture lifecycle, including current state analysis, target state definition, and transition planning for all technology domains (applications, data, infrastructure, security, integration)
• Establish and enforce architecture governance processes, policies, and standards across the enterprise, leveraging frameworks such as TOGAF, Zachman, and industry best practices.
• Partner with Principal Architects, Solution Architects, Business Architects, Application/System Architects, and Technology Architects to align to the strategic goals of the organization.
• Lead the development and maintenance of architecture standards, principles, and reference models using TOGAF or equivalent frameworks
• Advise senior leadership on technology direction, architecture strategy, and regulatory impacts
• Prepare ROI analyses and budget proposals for architecture initiatives, emphasizing cost optimization and value delivery

Director, Enterprise Architect – Long Term Care Insurance

Administrative Assistant

• Proactively manage communication and information flow to internal and external audiences.
• Understand leadership team priorities and accordingly schedule, maintain, and coordinate calendar of on-site and virtual appointments, meetings, and related arrangements.
• Ensure complex and frequent travel arrangements, including expense reconciliation for the leadership team are managed timely and accurately.
• Independently manage and coordinate multiple assigned projects, activities, dates, resources, and dependencies according to priorities and deadlines; set/reset expectations as appropriate.
• Prepare and edit documents, reports, presentations, and meeting agendas as requested.
• Monitor deadlines and follow up on action items to ensure timely completion.
• Serve as a key liaison between leadership and cross-functional stakeholders, maintaining strict confidentiality and professionalism.
• Anticipate executive needs and implement process improvements that enhance efficiency and operational rigor.
• Serve as a liaison internally and externally regarding administrative issues; manage relationships with an understanding of audiences and cultivate and maintain solid relationships.
• Creatively harness technology to streamline activities and effectively deliver responsibilities.
• Format and manage strategic work product preparation, including presentations, using MS Office Suite.
• Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences.
• Manage other special projects and assignments, as needed.

Senior Administrative Assistant

Full-stack Engineer

• Design and build end-to-end product experiences for the Customer platform across web and mobile, using technologies such as TypeScript, React/Next.js, React Native, Flutter, and GraphQL
• Apply strong engineering fundamentals and best practices to keep systems modular, scalable, resilient, and easy to maintain as the product grows
• Contribute to and uphold coding standards, architectural patterns, testing strategies, and quality metrics to maintain a high bar for engineering excellence
• Drive technical design from problem definition through implementation—writing design docs, participating in design reviews, and performing thorough code reviews to ensure quality and consistency
• Build and improve CI/CD pipelines and developer workflows, incorporating DevSecOps practices (automation, security scanning, and safe release patterns)
• Support hosting, deployment, and runtime operations by improving observability, reliability, and performance (monitoring, alerting, incident response, and capacity planning)

Senior Software Engineer

Software Engineer

• Provides application software development services or technical support typically in a defined project.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Codes, tests, debugs, documents, implements and maintains software applications.
• Analyzes requirements, and maintains, tests and integrates application components.
• Ensures that system improvements are successfully implemented.
• Translate business requirements into technical specifications and implementations
• Develop, maintain and release web related user interfaces and prepare systems design documentation by applying company, industry and governmental standards
• Create, develop and maintain systems designs by preparing design layouts, modifying existing designs and assisting in identifying design discrepancies using design tools
• Create navigation structures and information designs; construct prototypes, storyboards, and mockups to effectively communicate design to business analysts & Enterprise Architecture team to include developing a graphic design that effectively communicates the ideas being promoted by the requirements
• Perform user experience activities on projects as necessary
• Demonstrate technical leadership ability in AngularJS v1, HTML5, CSS3, and Communication with RESTful web services from JavaScript
• Perform code reviews and collaborate with peer designers / developers on project work
• Provide limited system support and maintenance for the existing systems in the Application Development Services area
• Guide and lead offshore development on projects as needed

Exstream Application Developer

• Architect and implement a modern Assessment platform using technologies such as TypeScript, React, React Native, Flutter, and GraphQL.
• Establish and champion best-in-class engineering practices to ensure systems are modular, scalable, resilient, and flexible.
• Define and enforce coding standards, architectural patterns, and quality metrics to maintain high engineering standards.
• Lead technical design discussions, perform code reviews, and provide hands-on guidance across the engineering team.
• Design and implement CI/CD pipelines and contribute to DevSecOps practices.
• Contribute to platform hosting, deployment, and runtime strategies, ensuring reliability and performance at scale.

Principal Software Engineer

• Provide exceptional customer service through timely, accurate, and courteous responses to customers, family members, caregivers, providers, and internal care partners
• Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution
• Serve as a flexible, solution-oriented point of contact, resolving customer requests from intake through completion by coordinating scheduling, documentation, and follow-up with internal teams and external partners
• Address issues proactively and effectively to prevent escalations and recurring customer concerns
• Meet or exceed defined performance and quality metrics, including call handling, productivity, scheduling accuracy, and referral and transfer expectations
• Support system updates by participating in user testing and providing feedback before changes are deployed
• Actively contribute to a positive team environment through effective communication and collaboration
• Provide coaching and training to new team members and support cross-functional shadowing efforts
• Perform other duties as assigned that support CareScout’s business needs and evolving initiatives

Senior Customer Service Representative – First Call Resolution

Account Manager

• Execute territory growth strategies to achieve new insurance written (NIW) goals and expand market share
• Maintain a disciplined call plan that prioritizes high‑impact accounts and ensures consistent customer coverage
• Map customer organizations and key decision‑makers to identify needs and position Enact solutions effectively
• Understand each customer’s mortgage insurance ordering workflow and influence points to strengthen Enact’s position as the preferred provider
• Present Enact’s value proposition clearly in customer meetings and business reviews
• Develop and manage a consistent communication strategy to engage and educate customers with timely, relevant outreach aligned to territory priorities
• Partner with internal teams to resolve customer issues while maintaining ownership through resolution
• Leverage Enact sales analytics and reporting tools to manage pipeline, activity, and performance
• Prepare for and actively participate in weekly sales meetings and quarterly territory reviews with clear updates and insights
• Position underwriting solutions and manage productivity, relationship health, and pricing structures with customers
• Obtain and maintain all required state licenses, appointments, or certifications necessary to sell and service products within the assigned territory