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Genworth

Manager, Claims Customer Service

Genworth

. Lead and develop a team of 12–15 associates .

Posted 5/22/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $58,800 - $102,500 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and develop a team of 12–15 associates
  • Set performance expectations and oversee daily operations
  • Champion a culture of empathy, professionalism, and accountability
  • Coach and support associates through regular feedback
  • Serve as a point of escalation for complex customer and associate issues
  • Leverage data and observations to identify trends
  • Partner with leadership and cross-functional teams
  • Foster team engagement by recognizing contributions
  • Support additional initiatives and responsibilities as needed

Requirements

What you’ll need
  • 2+ years of experience leading, coaching, and developing high-performing teams
  • Strong verbal and written communication skills
  • Ability to analyze and interpret data
  • Demonstrated ability to adapt to change, manage evolving priorities
  • High level of professionalism and accountability
  • Bachelor's Degree or a minimum 4+ years prior leadership experience
  • Prior leadership experience in a contact center environment, specifically Claims contact center

Benefits

Comp & perks
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
leadershipcoachingcommunicationdata analysisadaptabilityprofessionalismaccountabilityteam engagementproblem-solvingfeedback
Certifications
Bachelor's Degree