Genworth

Risk

• Oversee the Enterprise Business Continuity Management (BCM) Program, including policies, standards, and governance.
• Drive implementation and usage of platform for Business Continuity Management.
• Provide independent risk oversight and effective challenge of business continuity strategies, plans, and assumptions.
• Ensure Business Impact Analyses (BIAs), recovery strategies, and critical dependencies are maintained and aligned to enterprise standards.
• Own Safety program for Genworth.
• Design and coordinate enterprise-wide business continuity testing and exercises, including tabletop and scenario-based events.
• Review test outcomes, identify gaps, and monitor remediation activities to closure.
• Partner with Crisis Management, IT Disaster Recovery, Cyber Resilience, and Third-Party Risk teams to ensure integrated preparedness.
• Drive debriefs post incidents and exercises conducted.
• Identify, assess, and monitor business continuity-related operational risks, including single points of failure and concentration risks.
• Support scenario analysis, operational resilience initiatives, and continuity risk reporting (Metrics).
• Manage related issues, action plans, and risk acceptances in alignment with Genworth’s governance framework.
• Ensure the BCM Program meets applicable regulatory, audit, and internal risk requirements.
• Serve as a subject-matter expert for audits, exams, and risk committee reporting.
• Provide advisory support to business leaders to strengthen continuity planning and execution.
• Communication and reporting to all levels of the business.

Operational Risk Manager, Business Continuity

Operations

• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
• Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
• Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc).
• Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities
• Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unique population
• Spot trends, troubleshoot, develop solutions and deliver now while building for the future.
• Liaise with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech.
• Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
• Partner with sales analytics & reporting team to identify trends and provide actionable insights.
• Develop strong relationships with the sales team to deliver results
• Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available.
• Create and maintain documentation for sales processes, policies, and best practices.
• Create & deliver presentations and updates to leadership and across the organization.

Senior Living Sales Operations

Insurance

• Lead pricing and product development for standalone LTC and life/annuity LTC hybrid products, including assumption development, profitability testing, and scenario analysis
• Work with internal partners and 3rd parties as necessary for product development, pricing and/or implementation efforts
• Consult with valuation, modeling and experience teams to align on reserving methodology, any ongoing pricing responsibilities and to ensure successful ongoing reporting and monitoring once in force
• Deliver well‑documented pricing models, actuarial memoranda and exhibits, and pricing recommendations that support confidence among senior leadership and regulators
• Evaluate product updates and enhancements, monitor emerging experience, and assess impacts relative to pricing assumptions
• Identify, quantify, and clearly communicate product risks, trade‑offs, and long‑term profitability considerations
• Take end‑to‑end ownership of pricing accuracy, governance standards, and continuous improvement of pricing methodologies and tools
• Partner closely with Product Development, Underwriting, Risk, Finance, and Compliance to support competitive, customer‑focused product design and successful filings

Insurance Pricing Leader

Actuary

• Monitor, evaluate, and proactively influence the impact of emerging Long Term Care (LTC) insurance regulation
• Engage and collaborate with state regulators to support and facilitate rate action initiatives
• Partner cross‑functionally with Government and Industry Relations, In‑force Management, In‑force Analytics, In‑force Rate Action, Compliance, New Business Pricing, and Filing teams to advance strategic objectives
• Represent Genworth’s interests at industry conferences, regulatory forums, conference calls, and subcommittee meetings
• Develop internal and external performance metrics, strategic messaging, and stakeholder communications
• Support the preparation and execution of rate filings and related regulatory submissions, as well as additional special projects as needed
• Collaborate with other internal functional areas on a broad range of in‑force management initiatives to drive sustainable outcomes
• Provide actuarial analysis and subject‑matter expertise to support ad hoc requests related to LTC insurance matters

Regulatory Actuary, Inforce Action Execution, Long Term Care

Technical Writer

• Create or edit Standard Operating Procedures (SOPs), process maps, and job aids across all lines of Operations that meet organizational standards
• Translate complex processes and technical information into clear, concise, and user-friendly content
• Gather, organize, and document technical content from Process Owners and Subject Matter Experts (SMEs), ensuring accuracy, completeness, and version control
• Maintain strong relationships with assigned Operations business units to establish technical specifications, prioritization, and strategic alignment
• Actively manage work in progress/assignments meeting stated turnaround times and performance metrics
• Build and maintain effective working relationships with stakeholders
• Continuously improve content and documentation based on stakeholder feedback
• Ensure accurate and timely communication with stakeholders
• Collaborate with other support and shared services functions to ensure alignment of change, i.e. Learning and Development

Program Manager

• Working in a fast-paced, innovative, and change-oriented work environment
• Assignments will typically focus on core IT processes in Application Development, IT Infrastructure, Security, Automation, Programming Languages, Web Development, System Integration, Data Science and/or Project Management
• Building a strong network of peers and mentors
• Attending on-site technical and professional development classes
• Participating in sponsored community service events

IT Development Program Analyst

Support Engineer

• Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
• Break-fix repairs, including ordering parts
• Application software support
• Peripheral Support
• Malware and Virus repairs
• Hardware and Software Configuration Changes
• Application software installations and support
• Engage vendors or technical resources for assistance
• Document issue resolution
• Apple iPhone Support, Apple MacBook Knowledge

Senior Operations Systems Support Technician

Data Scientist

• Lead complex, cross‑functional analytics initiatives from concept through execution, ensuring insights drive business strategy.
• Partner with senior leaders to define analytical problem statements, gather requirements, and translate business needs into data‑driven solutions.
• Act as a thought leader for data science best practices, analytic design, and modeling approaches across the organization.
• Influence stakeholders at all levels, presenting insights, use cases, and strategic recommendations.
• Develop and deploy advanced statistical models, machine‑learning tools, and predictive capabilities supporting LTC strategy and customer insights
• Conduct deep exploratory data analysis to uncover trends, relationships, and emerging insights that drive strategic action.
• Design and implement repeatable analytics pipelines, feature engineering strategies, and model validation frameworks.
• Build advanced datasets and analytical assets using SQL/SAS/Python/R; explore large, complex data environments.
• Develop subject‑matter expertise in policies, claims, customer behavior, and LTC data ecosystems.
• Contribute to data modernization projects, including cloud transitions, data engineering collaboration, and scalable data architecture improvements.
• Ensure data quality, model documentation, reproducibility, and governance standards are met.
• Communicate complex analytical findings through compelling written, visual, and verbal storytelling.
• Deliver clear, concise presentations that enable senior leaders to make informed decisions rapidly.

Data Scientist Manager

Account Manager

• Supporting regular client interactions: developing client-facing materials, creating meeting agendas, taking and sharing meeting notes and delivering written communications and deliverables to client partners
• Managing projects: keeping priority workstreams organized and on time, supporting internal meetings with agendas and notes, communicating outcomes and next steps to key stakeholders
• Supporting business development strategy: researching prospective clients, updating pitch materials

Partnerships Intern

Network Operations

• The Network Operations Manager is responsible for ensuring the reliability, security, and optimal performance of our network infrastructure.
• This role oversees the design, operation, and continuous improvement of enterprise networks—including edge, backbone, data center, and cloud environments—to maintain high availability and secure connectivity for users and systems.
• The manager leads technical engineering efforts, guides incident response, and collaborates with cross functional teams to implement modern network security and architectural best practices.
• Lead a team of network engineers and analysts, providing guidance, mentoring, and oversight of operational workflows.
• Collaborate with cross‑functional teams including security, infrastructure, cloud engineering, and application support.
• Drive incident, change, and problem management processes to minimize service disruptions.
• Optimize network performance, capacity, and resiliency through proactive monitoring, analytics, and continuous improvement initiatives.
• Lead upgrades, lifecycle management, patching, and modernization of network infrastructure.
• Support security initiatives such as microsegmentation, SASE/SSE deployments, compliance monitoring, and evaluation of new security products.
• Ensure secure connectivity for remote users, branch offices, and distributed teams using SASE/SSE solutions.
• Assess the effectiveness of network controls, architectures, and processes, making recommendations for enhancement.
• Evaluate emerging network and security technologies, contributing to strategic planning and roadmap development.
• Assist in managed services oversight and KPI tracking and accountability.

Network Operations Manager

Backend Engineer

• Responsible for supporting business needs by leading/coordinating project builds, developing solutions, and establishing clean documentation
• Recommend system solutions by comparing advantages and disadvantages of custom development, emerging new technologies and off-the-shelf alternatives
• Lead development and oversees testing while managing changes for supported applications including the managing and distribution of team assignments
• Translate simple and complex user stories into functional and actionable software
• Create visual representations of logical business processes
• Triage, troubleshoot, and fix production problems as they arise by brainstorming the best possible solution, while understanding the impact of system downtime and SLAs
• Collaborate with teams that are geographically dispersed among different locations and time zones

Senior Java Developer

ServiceNow

• Lead the architecture, design, and development of ServiceNow products, custom applications, and integrations.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain ServiceNow workflows, flow, business rules, UI policies, client scripts, service portals, workspaces, and integrations with external systems.
• Ensure ServiceNow platform stability, scalability, performance, and security.
• Ensure architectural standards, best practices, and governance are followed for ServiceNow implementations.
• Mentor and guide junior developers, fostering knowledge sharing and skills development within the team.
• Perform code reviews, quality assurance, and testing of products and features.
• Stay current with ServiceNow releases, features, and industry trends to proactively recommend improvements to ServiceNow.
• Document technical solutions, architecture diagrams, and operational procedures.

Senior ServiceNow Developer

• Maintain and enhance critical data supporting key business initiatives: including experience studies, assumption setting, financial reporting, strategic objectives, and analysis.
• Own and support data-related controls, including documentation, monitoring, issue investigation, and remediation, in partnership with IT, process improvement specialist, actuarial, and governance stakeholders.
• Proactively identify data quality risks, root causes, and control gaps, and drive sustainable improvements to upstream and downstream processes.
• Leverage strong programming skills to test, explore, examine, and interpret large data sets in various forms
• Develop subject-matter expertise and knowledge around new and existing complex datasets associated with policies, claims, and customers.
• Provide ad hoc code and logic reviews to support partner teams, promoting consistency, accuracy, performance, and best practices across analytical and actuarial solutions.
• Solving complex problems utilizing creative solutions and new perspectives
• Becoming an expert in assigned business processes, including upstream and downstream implications.
• Leading and executing process and data improvement projects
• Influencing all levels of an organization to support projects and/or ideas
• Handle ad hoc requests from customers in a timely fashion identifying core business problem, gather relevant customer requirements, and develop solutions

Actuary, Data Analysis

Business Operations

• Define, develop, and provide information and analysis to drive the decision-making process and support business operations for internal and external customers
• Make complex business decisions based on experience and sound judgment
• Motivate and direct team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues; Develop formal recommendations for presentation to management
• Influence all levels of an organization to support programs, projects and overall processes
• Identify and execute process improvements to ensure Compliance adherence while increasing productivity
• Identify and implement key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop
• Work with stakeholders to generate solutions to business issues and then plans/implements those solutions
• Track overall project status for entire department in order to periodically report to management
• Develop peer and cross functional relationships to maximize best practice sharing and team effectiveness
• Act as a change agent throughout the team