Associate Claims Clinical Specialist

Genworth

Associate Claims Clinical Specialist reviewing clinical assessments to develop care plans for aging populations. Collaborating with clients and field assessors to ensure quality service in long-term care insurance.

Posted 6/26/2026full-timeVirginia • 🇺🇸 United StatesJuniorMid-Level💰 $53,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Reviewing clinical assessments completed by field assessors to determine chronic illness status and develop a plan of care with supporting written documentation.
Collaborate with field assessors and facility staff via phone to determine if further information is needed on a claimant or member’s health status
Call claimants, family members or facility staff to update records on their present health status and provide a new plan of care, as well as handle telephonic assessments
Work with new clients to develop processes that meet their insureds’ needs.

Requirements

What you’ll need

RN with a current license residing in a Nursing License Compact state with licensure in their residential state and a Nursing Compact License
A minimum of 3 years of professional clinical experience in case management, home care, or a rehabilitation setting, preferably with a geriatric population
Strong knowledge of Microsoft applications to include Outlook and Word.
Proficient with workflow management tools and CRM
Ability to handle inbound and outbound calls with claimants, family members, facilities and agencies
Excellent computer, data input and technical skills including working with multiple screens.
Bilingual is nice to have

Benefits

Comp & perks

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical assessmentscase managementhome carerehabilitationdata inputtelephonic assessmentsworkflow managementCRM

Soft Skills

collaborationcommunicationorganizational skillsinterpersonal skills

Certifications

RN licenseNursing Compact License