Associate Claims Clinical, Care Advocacy

Genworth

Care Advocate developing innovative digital product strategy and delivering concierge services for aging care solutions. Supporting older adults and caregivers through consultations and education.

Posted 7/21/2026full-timeRemote • Alabama, Connecticut, District of Columbia, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $55,800 - $81,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Geriatric Case Management and advocacy for aging populations, providing education and resources while collaborating with digital product teams to enhance user experiences. Proficient in qualitative and quantitative analysis to inform product development and improve care options.

Highest-signal resume keywords

Geriatric Case ManagementQualitative And Quantitative AnalysisArea Agency On Aging KnowledgeLong Term Care PlanningStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis InterventionDischarge PlanningHome And Community Based ProgrammingMedicaid And Medicare KnowledgeElder Law Knowledge

Soft Skills

Highly CollaborativeResults DrivenTeam PlayerStrong Written CommunicationStrong Listening Skills

Certifications & Qualifications

GCM CertificationCCM Certification

Industry Keywords

Long Term CareCaregiver SupportAging ServicesDigital Product StrategyUser Experience

About the role

Key responsibilities & impact

The position of Care Advocate will play a leading role in developing an innovative digital product strategy based off your deep expertise and knowledge of the long-term care needs of the aging in your market.
You will be part of a team delivering concierge services care-seekers and care-managers including but not limited to Caregiver support and Education.
Conducting consultations with older adults and caregivers on aging services and supports providing support and guidance on the caregiving journey.
Unlike other traditional Care Advocacy roles, your responsibilities will not stop there but will extend to working with digital product teams to help infuse your patient-centered knowledge into the design process and provide feedback that will help create incredible digital user experiences for millions of care-seekers and care-managers at a tremendous scale.
This role will provide Subject Matter expertise on the local and state level programming and resources for aging adults and their caregivers.
This role will provide education and resources to aging individuals seeking assistance with care options and navigating challenges.
Intensive case management experience and crisis intervention.
Approach problem-solving with a human-centered lens.
Regular document key and frequent needs of users and report qualitative data (such as quotes and anecdotal stories that representative of user needs) and quantitative data (such as frequency of user needs and trends in gaps in local care environments and resources) to the digital product and design teams.
Bring deep understanding of landscape and individual aging and long-term resources, facilities, organizations, agencies, and referral sources to help marketing team reach key partnerships and potential consumers who would benefit from our digital products.
Report back to product and design teams opportunities for improvement of the digital products based off of user feedback.
Review new product features before they are released to consumers to identify improvements or potential issues to proactively improve user experience.

Requirements

What you’ll need

Minimum of 5 years total relevant work experience from any combination of the following: Social worker or RN with 5 years of Geriatric Case management experience.
Ability to demonstrate knowledge in the following areas: Area Agency on Aging offerings/resources, Home and Community based programing and eligibility criteria, Medicaid and Medicare, knowledge of discharge planning process and considerations, local resources for elder law and estate panning.
Ability to provide education and advocacy for aging population and caregivers on community resources, home health options, Long Term Care planning and facilities.
A proven track record of applying qualitative and quantitative analysis to problem solving
Proven ability to deliver on responsibilities
Comfortable interacting with senior management, team members, different disciplines, other stakeholders
Strong written, spoken and listening communication skills
Highly collaborative, results driven, team player
Nice to have: Experience or understanding of Long-Term Care Insurance products. GCM or CCM certification. Long term care experience. Ability to operate in an entrepreneurial environment. Experience working within startups and contributing to their rapid growth.

Benefits

Comp & perks

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services