Genpact

Controller

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
• Deliver exceptional service standards and key performance indicators (KPIs).
• Liaise with internal and external parties to resolve queries within deadlines.
• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
• Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
• Analyze aging reports and allocated portfolios.
• Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
• Provide support, mentoring, and guidance as needed.
• Participate in continuous improvement initiatives.

Senior Process Associate – Insurance, Credit Controller

Manager

• Ensure the delivery and execution of Accounts Payable (AP) services of the Financial Shared Services Organization.
• Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.
• Performing Training & Reporting activities for PTP tower.
• Full onboarding of new joiners
• Knowledge validation activities
• Cross-training activities for the PTP tower
• Handle escalations, resolution and decision-making.
• SLA & KPI reporting and adherence.
• Identify training needs and deliver training with support from global training team.
• Team management.
• Tracking to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Responsible to communicate and address issues on delivery to Operation Manager
• Daily communicate with client and participate in the established calls and meetings with the retained organization
• Ensure team's adherence to procedures and policy guidelines
• Execute transformation initiatives
• Lead team and drive projects on the schedule

Procure to Pay Manager – English

• Identify, establish, and maintain relationships with providers, clinics, hospitals, and community organizations.
• Build pipelines of consumer opportunities through grassroots outreach, events, and nonprofit partnerships.
• Actively expand the company’s presence and reputation in assigned markets.
• Develop and manage events, outreach campaigns, and provider-driven initiatives that result in consumer engagement.
• Conduct outreach to agents in the market and pair them with opportunities generated through provider and community partnerships.
• Monitor conversion and follow-up activity, ensuring opportunities are leveraged effectively.
• Represent the company at health fairs, nonprofit and carrier events, and local association meetings.
• Create and maintain trusted relationships with providers to drive referrals into the agent network.
• Act as the primary point of contact for community partners in assigned markets.
• Track KPIs, including provider partnerships established, events hosted, opportunities generated, and opportunity-to-enrollment conversion.
• Gather market intelligence on consumer trends, competitor activity, and provider needs.
• Report results, challenges, and opportunities regularly to leadership.
• Ensure all outreach and engagement activities comply with federal, state, and carrier regulations.
• Stay up to date on CMS and ACA guidelines governing marketing and provider/community outreach.
• Model the highest standards of integrity and compliance in market activities.

Market Manager

• R-item investigation: Conduct thorough investigations into financial discrepancies and resolve any issues promptly.
• Reconciliation of balance sheet accounts: Ensure all balance sheet accounts are accurately reconciled and discrepancies are addressed.
• Month-end close activities: Oversee month-end close processes, including payroll, overheads, profit and loss (PL) and balance sheet (BS) review, reclassifications, manual journal entry preparation, and approval.
• Bank open items: Manage and resolve open items related to bank transactions.
• Support to business units: Provide financial insights and support to various business units to aid decision-making.
• Support to financial planning and analysis (FP&A): Collaborate with FP&A teams to ensure accurate forecasting and budgeting.
• Intercompany transactions: Manage intercompany transactions and ensure compliance with agreements.
• Manual invoices request: Raise manual invoice requests efficiently.
• Training and development: Conduct training sessions for team members to enhance their financial knowledge and skills.
• Team meetings: Lead regular team meetings to discuss financial strategies and updates.
• Management declaration: Prepare management declarations as required.
• Financial statements: Ensure the accuracy and completeness of financial statements.
• Group audits and statutory audits: Coordinate audits and ensure compliance with audit requirements.
• Dividends management: Oversee dividend distribution processes.
• Tax compliance: Ensure compliance with tax regulations, including corporate income tax (CIT) and other taxes.

R2R Specialist – Assistant Manager – English

Sales

• become and remain knowledgeable and passionate about leading social media products and community standards
• have strong interpersonal skills, verbal and written communication skills
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
• act as a point of contact to provide consultative support on agencies and advertisers accounts
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
• educate advertisers on product usage, troubleshoot and resolve complex cases
• complete the required tasks within the agreed turnaround times and standards of quality
• have good language requirements complete and pass all required training provided by the client

Sales Program Specialist – Process Associate, Spanish LATAM

Operations

• Serve as the primary operational lead for the site, overseeing the full delivery of digital advertising support services.
• Define and execute operational strategies aligned with client expectations, business goals, and platform evolution.
• Act as the key point of contact for senior client stakeholders, internal leadership, and cross-functional partners.
• Ensure alignment between site-level performance and global/regional business objectives.
• Lead, mentor, and develop a team of Junior Operations Managers and Team Leads, fostering a high-performance culture.
• Drive employee engagement, retention, and career development initiatives across the site.
• Oversee workforce planning, succession planning, and talent development in collaboration with HR and WFM.
• Ensure consistent delivery of high-quality service across all advertiser support functions, meeting or exceeding SLAs and KPIs.
• Champion continuous improvement initiatives, leveraging data and feedback to optimize workflows and service delivery.
• Oversee the implementation of new tools, processes, and policies to support operational scalability and efficiency.
• Lead regular business review meetings with clients, presenting performance insights, strategic recommendations, and operational updates.
• Build strong, trust-based relationships with client stakeholders, ensuring transparency, responsiveness, and alignment.
• Translate complex operational data into clear, actionable insights that support client goals and platform growth.
• Own site-level financial performance, including budgeting, forecasting, and cost control.
• Monitor and report on project financials, ensuring profitability and adherence to contractual obligations.
• Identify opportunities for cost optimization and resource efficiency without compromising service quality.
• Oversee collaboration with Workforce Management (WFM) and Business Analytics (BA) teams to ensure accurate, timely, and actionable reporting.
• Prioritize and manage reporting needs across internal and client-facing functions.
• Ensure data integrity and alignment between operational metrics, financials, and business goals.
• Proactively identify and mitigate operational risks, escalating critical issues to leadership and clients as needed.
• Ensure compliance with internal policies, client requirements, and industry regulations.
• Lead root cause analysis and corrective action planning for service delivery issues.
• Partner with Quality, Training, Product Support, HR, and other internal teams to ensure cohesive and effective operations.
• Stay informed on platform updates, policy changes, and product launches to ensure operational readiness and alignment.

Operations Manager

• Control Review of Credit Limits
• Controls cockpit Management
• Internal and External audit
• Early payment Cash discount
• Suspense account handling
• Collection activities
• Dunning process
• Periodic Review of credit limit
• Bank Guarantee
• Setting up new customers
• Credit Block orders/Order Release in HRC
• Credit Block orders non-HRC
• Payment terms maintenance
• SOP creation and maintenance
• Manage Provisions
• Escalation Management
• Overdue analysis
• Overdue reporting
• Governance calls
• Control of HRC approvals against TOA

Credit Controller – Assistant Manager – Romanian

• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Assist in creating marketing strategies to target B2B clients through digital platforms.
• Collaborate with senior team members to generate leads, engage in outreach, and establish client relationships.
• Support the development and implementation of marketing campaigns across various channels.
• Analyze marketing data and assist in preparing reports to measure campaign success.
• Provide general support in sales presentations, demonstrations, and customer communications.
• Continuously learn about the company's product offerings and industry trends to contribute to sales strategies effectively.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Develop and implement best practices for client interaction, sales, and services.
• Performing cold Calling on daily basis to enhance productivity and lifting sales opportunities.
• Delivering product presentations following client portfolio.
• Meetings sales target established by the company.

Sales Program Specialist – Process Associate – Turkish

• Conduct thorough investigations into financial discrepancies and resolve any issues promptly
• Ensure all balance sheet accounts are accurately reconciled and discrepancies are addressed
• Oversee month-end close processes, including payroll, overheads, profit and loss (PL) and balance sheet (BS) review, reclassifications, manual journal entry preparation, and approval
• Manage and resolve open items related to bank transactions
• Provide financial insights and support to various business units to aid decision-making
• Collaborate with FP&A teams to ensure accurate forecasting and budgeting
• Manage intercompany transactions and ensure compliance with agreements
• Raise manual invoice requests efficiently
• Conduct training sessions for team members to enhance their financial knowledge and skills
• Lead regular team meetings to discuss financial strategies and updates
• Prepare management declarations as required
• Ensure the accuracy and completeness of financial statements
• Coordinate audits and ensure compliance with audit requirements
• Oversee dividend distribution processes
• Ensure compliance with tax regulations, including corporate income tax (CIT) and other taxes
• Other finance & accounting ad-hoc requests as per requirements to manage BS/P&L accounts

Analyst

• Optimizing and controlling the costs associated with aircraft maintenance and repair.
• Should do variance analysis and do deep dive study to get to right root cause.
• Managing and assessing that all necessary controls are in place to execute the end-to-end process smoothly as per contract Agreement.
• Should understand the different kind of contracts and terms & conditions pertaining to it.
• Report out the variance to the stakeholder and drive improvements to the contract.
• Should be able to drive customer interaction and work independently.
• Successfully manage the relationship with the client and all stakeholders.
• Should be a team player and willing to work across various projects.
• Should be able to perform Value stream Mapping, Process health Check, Process compliance with contract terms and conditions.
• Add valuable inputs in taking the process to next level.

Cost Analyst – Assistant Manager

• support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.
• play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail.
• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Sales Program Specialist – Senior Process Associate – Dutch

Collections

• Work closely with Team leader and Team members
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
• Validates reasons for delinquency using appropriate sources of internal / external information
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
• Prepare and process accounts reconciliation in communication with external / internal customers
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Collections, German

• Procure goods and services, obtain quotation, develop proposals and/or negotiate contracts of low to moderate value/risk consistent with client requirements.
• Good understanding and experience of RFP / RFX / RFQ is required to be managed via formal ERP / procurement tool-based sourcing. Understanding of eAuction is mandatory.
• Understanding on upstream and downstream sourcing process, namely S2P and P2P process.
• Manage Proactive engagements activity for operational planned spend opportunities within defined operational spend levels
• Manage transactional buying desk activities and support wider category management including raising purchase orders
• Quotation analysis and recommendations, consideration suitability/reliability of suppliers to meet operational requirements and as per Client Procurement Policy/Sourcing guidelines
• Negotiate with Suppliers on both Commercial and Non-Commercial Clauses as per guidance
• Obtain approval from Client Category Manager on finalized projects
• Support Drafting of Contract as Client and Senior Buyer instructions
• Record Savings in the Client Savings Data Base
• Engagement with operational teams to review pipeline and track savings opportunities
• Work closely with category managers and business units to establish and deliver procurement requirements, strategic benefits and compliance with existing procurement contracts
• Should be able to effectively manage internal / external customers & stake holders
• Assumes additional responsibilities as assigned with the procurement remit e.g. analysis / reporting etc.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement.
• Act as a single point of contact with the business requestor for the sourcing projects under direct management.

Tactical Buyer – Assistant Manager, Spanish

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validates reasons for delinquency using appropriate sources of internal / external information.
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external / internal customers.
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Arabic

Accounts Payable

• Manage end-to-end Accounts Payable operations, including invoice processing, vendor management, foreign and statutory payments.
• Ensure timely and accurate execution of AP processes across multiple ERP systems, maintaining compliance with internal policies and external regulations.
• Drive operational excellence through automation initiatives, process standardization, and continuous improvement strategies.
• Conduct regular Vendor reconciliations to resolve disputes and ensure payment accuracy.
• Ensuring timely GRIR clearing and proactive ageing management.
• Collaborate with cross-functional teams to support business objectives and ensure alignment with corporate governance and financial strategies.
• Lead internal and external audits, ensuring readiness and compliance with all statutory and regulatory requirements.
• Monitor and track (KPIs/SLAs), ensuring service delivery meets or exceeds expectations.
• Support AP team development, and new hires learning plan and knowledge transfer.

Senior Process Associate – Insurance, Credit Controller

Procure to Pay Manager – English

Market Manager

R2R Specialist – Assistant Manager – English

Sales Program Specialist – Process Associate, Spanish LATAM

Operations Manager

Credit Controller – Assistant Manager – Romanian

Sales Program Specialist – Process Associate – Turkish

R2R Specialist – Assistant Manager – English

Cost Analyst – Assistant Manager

Sales Program Specialist – Senior Process Associate – Dutch

Senior Process Associate – Collections, German

Tactical Buyer – Assistant Manager, Spanish

Senior Process Associate – Arabic

Accounts Payable Manager – English