Genpact

Senior Credit Control Administrator

Genpact

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Job Level

Senior

Tech Stack

RPA

About the role

  • Ensure accurate and timely data entry and quality checks on cash receipts, including support for cleansing and mass change processing projects.
  • Process and dispatch standard letters and emails as needed.
  • Deliver exceptional service standards and key performance indicators (KPIs), keeping relevant data updated.
  • Liaise with internal and external parties to resolve queries efficiently.
  • Manage the debt process, reconcile broker account differences, disburse cash, and recover overdue debts.
  • Chase remittances to ensure timely cash allocation.
  • Distribute monthly statements of overdue accounts to clients, resolving questions promptly with senior colleagues.
  • Release monthly dunning letters to remind clients and brokers of overdue payments.
  • Analyze aging reports and allocate portfolios for clarity.
  • Identify and allocate unallocated cash.
  • Manage robotic process automation (RPA) to support business functions.
  • Ensure compliance with regulatory, tax, corporate, and other requirements.
  • Support compliance checks within the credit control team and specialize in systems like I90, Merlin, Magic, and MI.

Requirements

  • Graduate or possess a professional qualification in finance-related disciplines like credit control, finance, or administrative functions.
  • Proficient in written and spoken English; Portuguese is advantageous.
  • Strong interpersonal skills and enjoy teamwork.
  • Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
  • Strong writing and editing skills with attention to detail; able to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
  • Patient and respectful towards clients while being professionally firm in debt recovery.
  • Proficient in Excel and Outlook.
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryquality checkscash allocationdebt managementreconciliationaging report analysisrobotic process automationcompliance checksmass change processingportfolio allocation
Soft Skills
interpersonal skillsteamworkpositive attituderesults-drivenattention to detailwriting skillsediting skillspatienceprofessionalismtime management
Certifications
graduate in financeprofessional qualification in finance