Genpact

Contract to Cash Operations Manager – Italian

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • Romania

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

RPA

About the role

  • Own the end-to-end CTC process with minimum supervision
  • Execution of internal controls in accordance with clients
  • Manage Client and Process independently and with minimum supervision
  • Should be able to speak to the clients to discuss the input and resolve any queries for disputes
  • Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
  • Actively manage the business continuity plans for the process
  • Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
  • Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
  • Support team priorities and initiatives and effectively manage workload
  • Team management & negotiation skills. Must have a Problem-solving attitude
  • Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
  • Confirm that proper escalation procedures are followed according to established business practices
  • Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
  • Understanding and Reporting of Service Level Agreement
  • Deliver the required data for audit purposes
  • Drive continuous improvement in key operational metrics through Six Sigma methodologies
  • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
  • Making the accounting process controls established through the internal policies
  • Participate in any compliance audits and respond to audit queries
  • Ensure Key Metric’s are met, and service is delivered to end users as expected

Requirements

  • Prior work experience - Manager experience
  • Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
  • Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
  • Excellent communication, presentation skills, client management skills
  • Relevant AP domain experience
  • Language level: English C1, Italian C1
  • Ability to help team members in problem area
  • Decision taking ability under tight deadlines
  • Ability to handle varied volumes of workloads and to meet targets and deadlines on time
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Six Sigmaprocess improvementdata reportingautomationresource managementperformance managementrecruitmenttraininginternal controlscompliance audits
Soft Skills
leadershipcommunicationpresentationclient managementproblem-solvingnegotiationteam managementprioritizationdecision makingcollaboration