Genpact

Senior Process Associate, Insurance Policy Administration

Genpact

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Job Level

Senior

About the role

  • Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams
  • Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles
  • Be a liaison between Policy Administrators, Team Coordinators and Team Leaders
  • Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties
  • Delivers exceptional service standards/KPI’s
  • Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods
  • Participate and provide support to process improvement projects
  • Contributing to technical support and procedural best practice and support
  • Provide new ideas and support the Management Team regarding execution
  • Accountable to have a backup for your senior tasks (within admins).
  • Perform more complex and time-consuming tasks
  • Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team
  • Support new staff training and actively participate on new tasks transition
  • Maintain and update process documentation

Requirements

  • Economic studies (e.g. finance, accounting or similar domains) - BA
  • Proficient in written and spoken English
  • Good interpersonal skills with the ability to work as a member of various teams
  • Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure
  • Curious, willing to learn and showing a challenging conventions spirit
  • Ability to organize, prioritize and plan workload to meet deadlines
  • Demonstrating personal integrity
  • Personable, able to develop rapport easily and build relationships
  • Good Customer Focus
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryadministrationprocess improvementreportinganalysisinsurance risk assessmentKPI managementdocumentation maintenancetechnical supportprocedural best practices
Soft Skills
interpersonal skillsattention to detailcustomer focusorganizational skillstime managementteam collaborationcuriosityintegrityrelationship buildingadaptability
Certifications
Bachelor's degree in EconomicsBachelor's degree in FinanceBachelor's degree in Accounting