Genetec

Recruitment

• Identify and attract top talent
• Understand market and business needs for corporate and technical roles
• Build partnerships and relationships with hiring managers
• Share creative ideas and processes to support strategic recruiting
• Manage the full recruitment cycle: sourcing, interviews, offers, and onboarding
• Support high-volume recruiting within established timelines
• Provide an exceptional experience for candidates and internal clients

IT Talent Acquisition Specialist

Backend Engineer

• Build scalable, stateless cloud architectures using Kubernetes, Terraform, and Docker
• Design and improve the product running in Microsoft Azure, with plans to expand to other cloud providers
• Collaborate with the broader development team, customers, and stakeholders to ensure team alignment and continuous improvement
• Participate in conception, implementation, and pragmatic documentation within a Kanban process
• Shape the company’s technology stack with a strong focus on Golang
• Optionally contribute to existing .NET-based services
• Propose analyses and concepts to tackle challenging problems
• Participate in code reviews and other quality-improving activities

Go Developer

Full-stack Engineer

• Participate in the analysis and design of new features
• Improve the performance, stability and cost-effectiveness of production services
• Participate in on-call/support rotation to ensure service stability and availability
• Build modern microservices-based applications
• Collaborate with developers, testers, designers and product managers
• Work in a SaaS environment with immediate customer impact
• Contribute to a cloud-based digital evidence management solution in continuous deployment

Software Developer – Clearance

Technical Account Manager

• Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
• Offer technical support when needed
• Work with internal support teams to escalate issues
• Provide business, technical, and product knowledge support to the customer
• Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment
• Address product-related questions and technical challenges
• Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
• Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
• Streamline product feature requests
• Assist with new product updates and Demos
• Provide guidance and recommendations on how to optimize system(s)
• Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
• Documenting Statement of Work (SOW) based on the review's outcomes
• Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
• Maintain current functional and technical knowledge of the Genetec product line

Platform Engineer

• Enable cheap ownership and evolution of high-quality datasets.
• Build and maintain self-service data acquisition, annotation, transformation, and versioning capabilities so developers and data practitioners can move from raw data to clean, versioned datasets quickly and continuously.
• Facilitate data lineage tracking and data governance.
• Provide tooling to build transformation pipelines with integrated data quality checks.
• Facilitate experimentation with data and models.
• Enable researchers to track their experiments and reproduce past runs with minimal effort.
• Provide access to services with compute clusters for running model training pipelines and experiments.
• Facilitate full traceability of data, code, and artifacts across experiments and data transformation pipelines.
• Design and operate secure, automated deployment workflows that move models from experimentation to production in minutes, not weeks.
• Implement continuous deployment pipelines with versioning and parallel deployments to ensure quality and enable rollbacks.
• Optimise runtime environments to meet latency and performance targets, supporting multi-cluster and multi-tenant scaling.

Software Engineer – Genetec AI Platform

Events

• Collaborate with IT, identity management, endpoint security, legal, human resources and compliance teams to design pragmatic controls that reduce insider risk while supporting business priorities.
• Develop, implement and maintain Data Loss Prevention (DLP) and insider risk monitoring capabilities, translating scenarios and use cases into detection requirements, control requirements, response procedures and measurable risk indicators, with a focus on accidental data exposure, data exfiltration, policy violations, abuse of privileges and suspicious user behavior.
• Configure and tune controls related to insider risk, DLP and user activity monitoring using platforms such as Microsoft Purview, Microsoft Sentinel, Microsoft Defender for Endpoint and other similar tools.
• Support the full lifecycle of insider risk investigations, including alert triage, analysis, documentation and escalation of high-risk cases. This includes evidence collection, maintaining rigorous documentation, and participating in post-incident reviews.
• Develop dashboards, metrics and reports to communicate trends in insider risk, alert quality, control effectiveness, and progress of remediation efforts to security leadership.
• Contribute to awareness programs, guidelines and operational procedures aimed at reducing accidental insider risk and promoting secure handling of sensitive information.

Insider Risk & Data Loss Prevention Specialist

Account Executive

• Develop the assigned sales territory/target verticals for company products.
• Discover and track opportunities, follow up and distribute leads to partners.
• Identify customer needs, respond to RFIs, RFQs, prepare quotes and write proposals by working with technical support.
• Monitor and report satisfaction levels from customers, integrators, consultants.
• Update and maintain data in CRM or other applications.
• Stay abreast of the products, applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services.
• Discover and track opportunities, follow up and distribute leads to the target system integrator partners by working closely with Channel Sales Manager

Client Partner

• Serve as the primary point of contact for Certified Partners, ensuring they have the tools and knowledge to succeed with Genetec solutions
• Conduct business planning and performance reviews to identify growth opportunities and strengthen partner engagement
• Drive the conversion of Certified Partners to Unified and Unified Elite by demonstrating the benefits of deeper partnership with Genetec
• Educate partners on SC SaaS product offerings, value propositions, and ideal use cases
• Guide partners on how and when to position SC SaaS to end users for maximum impact
• Support partners in overcoming objections and building confidence in selling SC SaaS
• Track and report on SC SaaS engagement, pipeline growth, and closed deals
• Coordinate partner learning paths and training programs, ensuring Certified Partners stay up to date on the full Genetec portfolio
• Reinforce training through product demonstrations, sales guidance, and real-world application
• Act as a trusted advisor, helping partners leverage Genetec’s ecosystem to drive success
• Monitor partner sales pipelines in the CRM, ensuring engagement and deal acceleration across all Genetec product lines
• Work with partners to increase pipeline activity and close rates for SC SaaS
• Follow up on assigned leads, ensuring timely engagement and conversion
• Support transactional business, including small- to medium-sized system designs and associated BOMs
• Assist partners in end-user meetings and product demonstrations, ensuring they are confident in presenting Genetec solutions
• Provide technical support by liaising with technology partners to address product integration questions
• Work closely with other CDS’s and Partner Account Executives (PAEs) to ensure smooth territory collaboration and alignment on partner engagement strategies

Partner Account Specialist

Account Manager

• Develop a deep understanding of the customer's risk landscape
• Streamline and accelerate processes in the commercial and support delivery process
• Find opportunities to align Genetec's solutions portfolio to the customer's operational goals and assist the customer with their technology roadmap
• Be an agent of change, ensuring our partners and customers successfully adopt technology and adapt their processes to achieve their strategic outcomes
• Develop and maintain relationship with key end user, technology partner, and channel partner stakeholders
• Develop and maintain a complete account plan in the CRM, including opportunities, account map, and forecast
• Develop, track, and close new opportunities
• Coordinate and lead QBRs with the key stakeholders from the end user and Genetec account team
• Provide customer demonstrations & presentations
• Be the advocate for your customers inside Genetec and escalate issues as needed
• Acquire & maintain adequate knowledge of product, services, market, and competition
• Attend industry trade shows
• Foster a collaborative relationship with colleagues
• Work with vertical offerings manager in developing new offerings and identifying strategies to grow vertical
• Work with industry marketing and digital content creation to create content and narratives for the vertical
• Work with the events team to create industry-specific dashboards, workflows, and SOPs for the vertical
• Provide commercial subject matter expertise in the vertical, leading the education and commercial strategy
• Collaborate, mentor, and coach territory Account Executives in developing the vertical, and assist them in large proposals and presentations as needed

Key Account Manager

Data Analyst

• Gather requirements for analyses, reports and presentations from various stakeholders across the CX organization and translate them into technical specifications
• Design and deliver reports, key performance indicators (KPIs) and visualizations, ensuring data integrity across multiple sources
• Extract, compile and aggregate data from multiple sources and present it in a simple, intuitive format for use in reports and presentations
• Consolidate requirements for recurring reports to enable automation in Power BI and participate in testing once developed
• Create and execute test plans, troubleshoot issues and continuously improve BI reports and dashboards
• Collaborate with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication and removal of blockers
• Contribute to the production of ad hoc and one-off reports based on data from different sources
• Work cross-functionally to ensure report accuracy
• Manage multiple initiatives simultaneously and prioritize tasks based on upcoming deliverables

Senior Data Analyst – CX

Product Marketing

• Continuously develop and refine core product narratives, communication frameworks, and portfolio positioning for Genetec
• Define compelling value propositions that clearly articulate expected customer outcomes and business value
• Ensure messaging remains relevant, differentiated, and aligned with market needs
• Create enablement materials for sales teams and partners to confidently communicate Genetec’s value
• Train sales teams, distribution partners, and internal stakeholders on key messaging and positioning strategies
• Promote adoption of the “Jobs to Be Done” (JTBD) framework across the organization
• Monitor market trends, customer needs, and competitor positioning
• Develop competitive messaging, battlecards, and strategic counter-positioning that highlight Genetec’s unique strengths
• Represent Genetec as a thought leader at industry events, customer briefings, partner conferences, webinars, and internal meetings

Product Marketing Manager – Narratives

General Counsel

• Fournir des conseils juridiques et des orientations stratégiques sur les questions d’immigration au Canada, notamment les permis de travail, la résidence permanente, les obligations de conformité et les stratégies de mobilité
• Assurer la coordination avec des conseillers juridiques externes spécialisés en immigration dans plusieurs juridictions afin de soutenir la mobilité internationale et de garantir le respect des exigences légales locales
• Développer, mettre à jour et gérer les outils et processus internes de conformité liés à l’immigration et à la mobilité internationale
• Dispenser des formations et des conseils aux RH, aux managers et aux principales parties prenantes sur les exigences et les bonnes pratiques en matière d’immigration au Canada
• Apporter un soutien sur les questions juridiques liées au droit de l’emploi, notamment en matière de conseil général en ressources humaines et de conformité réglementaire
• Collaborer avec les équipes internes – notamment les RH et les Finances – pour apporter un soutien dans les dossiers liés au droit de l’emploi et à la mobilité internationale

Conseiller(ère) juridique – Immigration, Human Resources

• Grow market share and adoption of Genetec products
• Portfolio Expansion – Understand each customer’s current environment and long-term goals to proactively expand Genetec product usage
• Product Adoption – Close consumption gaps by helping customers fully use the platform and become strong advocates for Genetec within their organization
• Customer as a Reference – Foster strong relationships that lead to customer advocacy within the public safety community
• Prospecting – Proactively identify and pursue new business opportunities
• Aligning with the Buying Cycle – Understand where buyers are in the cycle, influence early, promote our grants program, and position Genetec in RFPs when needed
• Account Planning and Target Accounts – Work closely with end user customers, channel partners, and your PAE to align on goals, strategies to drive demand for the platform
• Internal Collaboration – Align with Sales Engineers, SMEs, PAEs and the Genetec partner team to minimize conflict and meet customer needs
• Tradeshows – Attend and contribute to events focused on Public Safety and Public Admin verticals
• End User Groups – Lead and support regional/national user groups to deepen customer engagement and insight
• Maintain disciplined, strategic, and timely CRM activity
• Continuously expand product and industry expertise through Genetec resources
• Leverage internal tools, follow internal processes, and HR systems required for the AE role

Account Executive, Public Safety

Sales Engineer

• Develop and maintain a strong technical understanding of Genetec’s product portfolio and stay up to date with new features and releases.
• Define the most suitable solutions based on customer and partner requirements, ensuring technical alignment and value creation.
• Build and maintain excellent relationships with customers, partners, and key stakeholders across the region.
• Deliver high‑impact product demonstrations and presentations, showcasing the full capabilities of our solutions.
• Provide technical expertise to Sales teams, supporting responses to customer requirements and specifications.
• Work closely with the Technical Support team to ensure a seamless transition from pre‑sales to post‑sales and successful solution deployment.
• Represent Genetec at industry events, specialized security fairs, exhibitions, and seminars, acting as a regional technical ambassador.
• Create and contribute to technical content, such as white papers, positioning yourself as an expert on Genetec technologies.
• Share field insights and technical feedback with Product Management to support continuous product improvement.
• Implement complex software solutions, supporting customers throughout the technical evaluation and deployment phase.
• Travel approximately 40% of the time, engaging with customers, partners, and internal teams across the region.

QA Engineer

• Test design and implementation: Develop a comprehensive test suite — including API, performance, regression, and security tests — to ensure system stability, scalability, and data protection
• Cross-team collaboration: Work closely with multidisciplinary teams, including developers, to define and implement testing strategies that deliver well-designed, accessible, and intuitive solutions
• Participate in planning: Take part in test planning discussions and brainstorming sessions to anticipate challenges and refine testing approaches
• Manage cloud environments: Optimize and maintain cloud environments to ensure accurate and efficient test execution
• Quality control: Proactively identify potential issues or risks and report them as soon as they arise
• Follow processes: Adhere to team-established processes for task management and acceptance criteria