Genetec

Sales Development Rep

• Become highly proficient using Lead Generation tools, such as LinkedIn Sales Navigator, to extract contacts and create accurate and targeted lists of prospects.
• Follow prospecting plans and best practices to execute engagement strategies utilizing email, phone, and social touches
• Acquire sufficient knowledge and understanding to manage conversations with executives, decision makers, and other stakeholders in target accounts with the goal of scheduling a sales meeting
• Assist Account Executives by moving along qualified leads through the sales cycle
• Manage inbound leads with a prioritization strategy

Sales Development Representative

Technical Writer

• Understand complex technical concepts by testing software and conducting interviews with developers, sales engineers, and technical support agents
• Collaborate with product managers to make our offerings easier to use and reduce reliance on exhaustive documentation
• Work as part of a team, write in an accessible style, and collaborate with content creators across the organization to develop and document content guidelines
• Gather and incorporate feedback from internal and external customers
• Specify, design, and create content (text, graphics, video) for both technical and non-technical audiences
• Create and update other learning materials, such as technical illustrations

Technical Writer – Contract

Administration

• Manage end-to-end administrative processes related to the employee lifecycle (hiring, internal mobility, contract amendments, contract terminations), in strict compliance with local legislation.
• Oversee daily administrative management of employees across the EMEA scope with a high level of rigor, while providing an accessible, human and high-quality service.
• Create, maintain and ensure the reliability of employee records in the ERP (Microsoft Dynamics 365); guarantee accuracy, consistency and traceability of data.
• Organize and coordinate the onboarding journey in coordination with HR teams and managers to ensure smooth integration of new hires.
• Manage procedures related to residence permits and work authorizations (preparing application packages, support letters for visas and work permits, liaison with authorities).
• Design, update and analyze dashboards and key metrics (headcount, KPIs, compliance…) to support decision-making.
• Actively participate in cross-functional HR projects and be proactive in proposing improvements (harmonizing practices, continuous process improvement, digitalization).
• Contribute actively to employee retention by embodying a visible, proactive, reliable and warm HR presence.

Employee Administration Specialist, Benefits

Customer Support

• Diagnose and resolve complex issues and service outages through remote support and other software tools
• Conceptualize and communicate ideas clearly and concisely
• Resolve issues in accordance with established processes
• Collaborate with other specialists and software support engineers
• Contribute to the evolution of our software and support processes
• Participate in the development of technical documentation and knowledge-base articles
• Ability to work in a dynamic, innovative environment on a rapidly evolving product

Delivery & Support Specialist

Frontend Engineer

• Build scalable, stateless cloud architectures with state-of-the-art techniques like Microfrontends and trunk based development hosted in Kubernetes
• Implement intuitive UX respectful of their platform
• Work closely with the broader development team, customers, and other stakeholders to ensure constant team alignment and continuous improvement
• Participate in conception, implementation, and pragmatic documentation within a Kanban process model
• Propose relevant analysis and conceptions to tackle challenging problems
• Help investigate the introduction of Golang into our React environment
• Take part in ongoing code reviews and other quality-improving activities

React Developer

Inside Sales

• Responsible for executing and scaling the Certified Partner motion at Genetec
• Manage the Inside Sales Representative (ISR) and Partner Account Specialist (PAS) teams
• Own the end‑to‑end lifecycle of new partners and new partner branches
• Refine and execute a structured, repeatable onboarding motion
• Ensure continuity and accountability from partner recruitment through revenue execution
• Lead and develop the ISR/PAS teams responsible for managing Certified partners
• Provide senior commercial support on complex Certified‑partner opportunities
• Create a predictable, measurable path for partners to graduate into Elite and Unified Elite status
• Own the Certified partner segment until partners demonstrate readiness for Elite alignment
• Ensure seamless transition from onboarding into ISR/PAS‑led execution

Partner Onboarding – Inside Sales Manager

Events

• Oversee technical preparations for key events and collaborate with Subject Matter Experts (SMEs) from each product group to ensure Genetec demonstrations are technically robust and aligned with our latest innovations
• As a member of the Technical Events Engineering team, be responsible for pre-staging, shipping, and on-site installation for major events and conferences
• Be responsible for all activities related to experience centers, including daily maintenance, system upgrades, customer reception, and delivering impactful demonstrations of our solutions
• Act as the technical lead for on-site setup at trade shows and events
• Maintain inventory of all technical equipment required to showcase Genetec's strategy at trade shows, conferences, and experience centers
• Develop demo environments and training documentation for trade shows and the field sales team, highlighting key differentiators of Genetec solutions; ensure ongoing updates and maintenance
• Collaborate with field sales teams to enable them to fully leverage Genetec solutions and demonstrate them effectively across channels (trade shows, conferences, 1:1 demos, experience center visits)
• Work with our technology partners to integrate and showcase their solutions alongside Genetec's to present complete solutions
• Work closely with regional and corporate sales and marketing teams, including events and technical engineering teams
• Coordinate with corporate and regional events teams to ensure alignment between event programming and execution
• Travel required up to 50%

Technical Events Specialist – Technical Events Specialist

Product Marketing

• Develop and implement a comprehensive learning strategy that serves both the internal sales organization and channel partner community, addressing capability gaps across direct selling, partner-led selling, and joint go-to-market motions
• Design, develop, and personally facilitate training programs for both internal sellers and channel partners covering core competencies, including consultative selling, product positioning, partner business development, communication, storytelling, conflict management, and situational adaptability
• Partner closely with Sales Operations, Sales Leadership, and Channel Partner Management to identify capability gaps across sales motions and define learning priorities that reflect each audience’s unique context
• Build curriculum frameworks, learning journeys, and supporting materials, including onboarding programs, certification tracks, and sales playbooks that blend virtual, self-paced, and instructor-led delivery methods across both internal and partner audiences
• Evaluate program effectiveness using data and feedback to continuously improve learning outcomes
• Serve as a trusted advisor to sales and channel leaders, translating business needs into learning solutions and delivering them directly to drive measurable performance improvements across both employed and partner-aligned sales teams
• Lead and develop a small team of enablement professionals, providing direction, coaching, and workload management to ensure high-quality, on-time delivery across all programs
• Collaborate with internal stakeholders and external vendors to ensure consistency and quality in content delivery

Senior Manager – GTM Enablement

Product Manager

• Own the product backlog for business system integrations (ERP, CRM) and external integrations (EDI, third-party APIs, compliance agencies)
• Define, prioritize, and refine user stories and acceptance criteria in close collaboration with developers, architects, and business stakeholders
• Manage integration requirements across EDI standards (X12, EDIFACT, AS2) and compliance mandates such as e-invoicing and tax reporting
• Serve as the primary liaison between internal teams and external partners, vendors, and regulatory bodies
• Drive delivery ceremonies — sprint planning, reviews, and retrospectives — ensuring the team stays aligned with product vision and priorities
• Monitor integration health and proactively identify gaps, risks, or opportunities for improvement across the integration landscape
• Collaborate with architects to ensure integration designs align with enterprise standards, scalability requirements, and long-term platform strategy

Product Owner – Integration

• Gérer le backlog produit pour les intégrations de systèmes métier (ERP, CRM) et les intégrations externes (EDI, API tierces, organismes de conformité)
• Définir, hiérarchiser et affiner les user stories et les critères d'acceptation en étroite collaboration avec les développeurs, les architectes et les parties prenantes métier
• Gérer les exigences d'intégration selon les normes EDI (X12, EDIFACT, AS2) et les obligations de conformité telles que la facturation électronique et la déclaration fiscale
• Servir de liaison principale entre les équipes internes et les partenaires externes, les fournisseurs et les organismes de réglementation
• Animer les réunions de livraison — planification de sprint, revues et rétrospectives — afin de garantir que l'équipe reste en phase avec la vision et les priorités du produit
• Surveiller la santé de l'intégration et identifier de manière proactive les lacunes, les risques ou les opportunités d'amélioration dans l'ensemble du paysage d'intégration
• Collaborer avec les architectes pour s'assurer que les conceptions d'intégration sont conformes aux normes de l'entreprise, aux exigences d'évolutivité et à la stratégie à long terme de la plateforme

Chef de produit / Product Owner – Integration

• Gérer les appels entrants, les tickets en ligne et les discussions en ligne
• Comprendre, analyser et résoudre les problèmes techniques des clients, quelle que soit leur complexité
• Créer et utiliser des environnements virtuels pour former, tester et reproduire les environnements des clients, ainsi que pour reproduire les problèmes
• Documenter correctement tous les problèmes et toutes les interactions avec les clients dans notre CRM
• Veiller à ce que tous les incidents signalés soient résolus conformément au SLA de Genetec
• Collaborer avec les membres de l'équipe et les spécialistes de la livraison logicielle
• Transmettre les problèmes non résolus à un niveau supérieur si nécessaire

Spécialiste-conseil technique – Product Support Specialist

Sales Engineer

• Provide product demonstrations for potential customers, consultants and channel partners
• Leverage our products to design custom solutions
• Assist the sales process by providing technical knowledge and architecture assessments
• Champion our products internally within the sales organization
• Provide feedback from the field to help improve our processes
• Deploy and manage proofs of concept for enterprise customers
• Availability to travel up to 50%

Sales Engineer, Ingeniero de Ventas

Account Executive

• Develop and manage a sales pipeline across Italy to achieve and exceed revenue targets.
• Identify new business opportunities and build relationships with end users, consultants, and system integrators.
• Promote Genetec solutions, including video management, access control, ALPR, and unified security platforms.
• Lead the full sales cycle, from prospecting and qualification to proposal, negotiation, and closing.
• Work closely with channel partners to expand market presence and drive joint opportunities.
• Collaborate internally with pre-sales engineers, marketing, and partner teams to develop winning sales strategies.
• Deliver presentations, product demonstrations, and value propositions to C-level executives and technical stakeholders.
• Maintain accurate forecasts and pipeline management in CRM tools.
• Represent Genetec at industry events, trade shows, and customer meetings across Italy.
• Monitor market trends and competitive landscape to identify growth opportunities.

Support Engineer

• Supervisar los indicadores clave de rendimiento (KPI) del equipo y de cada empleado: En el nivel 1, se presta especial atención a: resolución en un día laborable (1BDR), resolución en una semana (1 Week DR), seguimiento de clientes, índice de satisfacción del cliente (CSAT), etc.
• Fomentar un enfoque colaborativo dentro del equipo en los casos de soporte para garantizar que se adopta el enfoque analítico correcto
• Dar soporte a las cuentas clave de Genetec
• Transmitir habilidades analíticas y de resolución de problemas técnicos a los ingenieros de soporte para ayudarles a gestionar y resolver los casos más rápidamente
• Anticipar conflictos de tareas y cambios organizativos en función de las prioridades
• Gestionar las escalaciones con el responsable de CX
• Gestionar los casos más complejos y los clientes estratégicos
• Asignar los recursos de soporte adecuadamente
• Coordinar las actividades y el flujo de información entre los equipos funcionales de Genetec y los clientes (por ejemplo, Gestión de Productos, I+D, Ventas e Ingeniería de Ventas) en las tareas del SWAT
• Participar en la evaluación y mitigación de riesgos e impactos
• Proporcionar feedback técnico interno a los grupos de producto (IPG)
• Contribuir activamente, mediante un seguimiento exhaustivo, a reducir el TTR del SWAT
• Colaborar en el proceso de selección de personal
• Asegurarse de que los miembros del equipo participen activamente en las reuniones programadas (reuniones diarias, retrospectivas, grooming, etc.)
• Responsable de la formación y la incorporación de nuevos miembros del equipo en herramientas, sistemas y procedimientos
• Abordar los problemas interpersonales dentro del equipo
• Dedicar tiempo a la tutoría de ingenieros de soporte
• Asegurarse de que se conozcan y apliquen todos los procesos
• Esforzarse por mejorar los procesos para lograr una mayor eficiencia
• Garantizar las mejores prácticas en el uso de herramientas de gestión y operativas (CRM, SWAT, Five9, etc.)

Team Leader – Technical Support

• Work closely with channel partners as well as sales and marketing leadership to determine the operational needs of the program in the region.
• Set direction by prioritizing and organizing activities to achieve objectives and contribute to the regional strategy.
• Prepare business plans and define performance objectives with regular partner account reviews
• Work to program success measurement and achieve improvement objectives.
• Convey relevant information from product management and offering transformation teams into the channel partner community in a standardized way across EMEA.
• Work with field sales teams to identify trends and needs of the regions as it pertains to channel partners.
• Maintain flexibility to take on added responsibility as channel partner spokesperson when needed to support regional events, webinars, round tables or one-on-one engagements.