Sales Engineer

Genetec

Sales Engineer serving as a key technical partner at Genetec, a security solutions firm. Collaborating with teams to implement solutions and maintain customer relationships across South Africa.

Posted 7/9/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and maintain a strong technical understanding of Genetec’s product portfolio and stay up to date with new features and releases.
Define the most suitable solutions based on customer and partner requirements, ensuring technical alignment and value creation.
Build and maintain excellent relationships with customers, partners, and key stakeholders across the region.
Deliver high‑impact product demonstrations and presentations, showcasing the full capabilities of our solutions.
Provide technical expertise to Sales teams, supporting responses to customer requirements and specifications.
Work closely with the Technical Support team to ensure a seamless transition from pre‑sales to post‑sales and successful solution deployment.
Represent Genetec at industry events, specialized security fairs, exhibitions, and seminars, acting as a regional technical ambassador.
Create and contribute to technical content, such as white papers, positioning yourself as an expert on Genetec technologies.
Share field insights and technical feedback with Product Management to support continuous product improvement.
Implement complex software solutions, supporting customers throughout the technical evaluation and deployment phase.
Travel approximately 40% of the time, engaging with customers, partners, and internal teams across the region.

Requirements

What you’ll need

Strong technical expertise, ideally with hands‑on experience in:
- IP networking & protocols
- Windows operating systems
- PC configuration
- Implementing or integrating complex software solutions
5+ years of experience in customer‑ or partner‑facing roles within a technology‑driven environment (security industry experience strongly preferred).
Strong pre‑sales or technical customer support background, with the ability to translate technical requirements into tailored solutions.
Excellent presentation and communication skills, comfortable demonstrating complex technology to both technical and non‑technical audiences.
Analytical mindset and strong problem‑solving skills, including incident analysis and resolution.
Ability to manage multiple projects, prioritize effectively, and deliver within timelines.
High customer orientation, strong interpersonal skills, and the ability to build trust quickly.
A proactive, positive attitude, combined with curiosity, innovation, and a drive to achieve objectives.
Understanding of the local security market (ecosystem, technologies, trends).
Professional language skills: English.

Benefits

Comp & perks

An opportunity to make a meaningful impact in an international, diverse, and collaborative work environment.
A culture that encourages creativity and fresh ideas, giving you the freedom to challenge the status quo and shape how we work.
A role within an industry‑leading global company and an open, supportive atmosphere.
Participation in international team events and conferences, fostering strong connections across regions.
Employee Commission Plan, recognizing your contribution to business success.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IP NetworkingWindows Operating SystemsPC ConfigurationSoftware Solution IntegrationTechnical DemonstrationsIncident AnalysisProject ManagementTechnical Content CreationCustomer Requirements TranslationTechnical Feedback Sharing

Soft Skills

Excellent Communication SkillsStrong Interpersonal SkillsAnalytical MindsetProblem-Solving SkillsCustomer Orientation