Genetec

Support Engineer

• Supervisar los indicadores clave de rendimiento (KPI) del equipo y de cada empleado: En el nivel 1, se presta especial atención a: resolución en un día laborable (1BDR), resolución en una semana (1 Week DR), seguimiento de clientes, índice de satisfacción del cliente (CSAT), etc.
• Fomentar un enfoque colaborativo dentro del equipo en los casos de soporte para garantizar que se adopta el enfoque analítico correcto
• Dar soporte a las cuentas clave de Genetec
• Transmitir habilidades analíticas y de resolución de problemas técnicos a los ingenieros de soporte para ayudarles a gestionar y resolver los casos más rápidamente
• Anticipar conflictos de tareas y cambios organizativos en función de las prioridades
• Gestionar las escalaciones con el responsable de CX
• Gestionar los casos más complejos y los clientes estratégicos
• Asignar los recursos de soporte adecuadamente
• Coordinar las actividades y el flujo de información entre los equipos funcionales de Genetec y los clientes (por ejemplo, Gestión de Productos, I+D, Ventas e Ingeniería de Ventas) en las tareas del SWAT
• Participar en la evaluación y mitigación de riesgos e impactos
• Proporcionar feedback técnico interno a los grupos de producto (IPG)
• Contribuir activamente, mediante un seguimiento exhaustivo, a reducir el TTR del SWAT
• Colaborar en el proceso de selección de personal
• Asegurarse de que los miembros del equipo participen activamente en las reuniones programadas (reuniones diarias, retrospectivas, grooming, etc.)
• Responsable de la formación y la incorporación de nuevos miembros del equipo en herramientas, sistemas y procedimientos
• Abordar los problemas interpersonales dentro del equipo
• Dedicar tiempo a la tutoría de ingenieros de soporte
• Asegurarse de que se conozcan y apliquen todos los procesos
• Esforzarse por mejorar los procesos para lograr una mayor eficiencia
• Garantizar las mejores prácticas en el uso de herramientas de gestión y operativas (CRM, SWAT, Five9, etc.)

Team Leader – Technical Support

Account Executive

• Work closely with channel partners as well as sales and marketing leadership to determine the operational needs of the program in the region.
• Set direction by prioritizing and organizing activities to achieve objectives and contribute to the regional strategy.
• Prepare business plans and define performance objectives with regular partner account reviews
• Work to program success measurement and achieve improvement objectives.
• Convey relevant information from product management and offering transformation teams into the channel partner community in a standardized way across EMEA.
• Work with field sales teams to identify trends and needs of the regions as it pertains to channel partners.
• Maintain flexibility to take on added responsibility as channel partner spokesperson when needed to support regional events, webinars, round tables or one-on-one engagements.

Channel Account Executive

Full-stack Engineer

• Develop Front-End and Back-End components using core .NET technologies
• Design and maintain robust, scalable software architectures
• Deliver high-quality code by applying best practices (automated testing, code reviews, refactoring)
• Implement and optimize build and deployment pipelines
• Serve as a technical reference and support internal teams and partners
• Participate in quality assurance and validation activities for developed solutions
• Analyze large-scale production data and develop analytics and detection tools
• Manage priorities in an Agile (Kanban) environment to meet deadlines

Software Developer – Manufacturing

Technical Account Manager

• The Technical Account Manager (TAM) Team Leader oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform.
• Ensure each TAM provides the service as the technical account owner for their assigned customers.
• Accountable for team performance, customer outcomes, and consistent execution of service commitments across the portfolio.
• Manage a strategic, and limited number of accounts yourself as a Technical Account Manager.
• Partner closely with Dedicated Client Care / Support leadership to drive proactive service, effective escalation handling, and measurable customer value.
• Define and track team KPIs and drive continuous improvement.
• Run regular 1:1s, performance reviews, and development plans; build succession and support internal mobility.
• Ensure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong customer relationships.
• Intervene directly in major incidents, escalations, and renewal risks to restore trust and drive an action plan.

Technical Account Manager – Team Lead

• Manage a designated set of key accounts in West India and nationally as required.
• Carry a sales quota and hit revenue targets through effective cross-sell and upsell strategies.
• Map the overall organization hierarchy of key accounts to identify decision-makers and influencers.
• Act as the Genetec SPOC for all commercial activities related to assigned accounts.
• Lead client presentations and product demonstrations, showcasing integrated security and operations solutions.
• Utilize CRM and sales tools to manage leads, opportunities, and client interactions effectively.
• Prepare and present sales forecasts and strategic recommendations to management.
• Monitor industry trends and competitor activities to inform localized sales strategies.

Key Account Executive

Operations

• Conception de processus et amélioration des flux de travail
• Concevoir et affiner les processus afin d’améliorer la collaboration au sein des équipes Produits et Marketing
• Construire et cartographier les flux de travail à l’aide de Wrike et SharePoint, puis les documenter dans Confluence/Wiki
• Former les équipes aux nouveaux processus et les mettre à jour en fonction des commentaires reçus
• Responsabilité du cadre Go‑to‑Market
• Posséder et maintenir le cadre Go‑to‑Market existant et assurer son adoption au sein de l’équipe produit via les modèles (blueprints) Wrike
• Recueillir les commentaires des utilisateurs, mettre en œuvre les améliorations et créer des modèles d’accompagnement (p. ex. : messages, plans commerciaux, présentations de pitch)
• Soutenir les projets de lancement de produits en offrant formation et accompagnement à l’équipe produit
• Collaboration avec l’équipe Produit
• Travailler en étroite collaboration avec le Directeur des opérations en gestion de produits afin d’assurer l’alignement des pratiques et la bonne gestion des activités Go‑to‑Market entre les deux équipes
• Gérer les tâches récurrentes pour collecter et mettre à jour l’information sur les versions produits dans une présentation de feuille de route évolutive
• Planifier, organiser et présenter des webinaires trimestriels, avec l’aide de l’équipe marketing produit, afin d’informer les équipes des ventes et du marketing des récentes mises à jour, des éléments de la feuille de route et des nouvelles commerciales
• Représentation organisationnelle
• Représenter les intérêts de l’équipe produit dans les initiatives interservices
• Collaborer avec les équipes Taxonomie, Opérations marketing corporatives, Gestion de ligne de produits et Communications internes sur les processus et normes partagés
• Champion des sites SharePoint internes et destinés aux ventes

Operations Manager, Product Marketing

Project Manager

• Suivre l’évolution du développement matériel, de la validation de conception jusqu’à la préparation à la production
• Soutenir les revues de préparation manufacturière (MRR) et assurer le suivi des livrables et échéanciers
• Intégrer les exigences NPI dans la planification et le suivi des projets à travers l’ingénierie matériel, la fabrication, la chaîne d’approvisionnement, les tests et les opérations
• Coordonner les activités de certification et de conformité (planification de laboratoire, disponibilité des échantillons, statut des tests, approbations régionales)
• Identifier et suivre les risques liés au matériel et à la fabrication, et assurer la visibilité des plans de mitigation
• Cartographier les dépendances entre le matériel, le firmware et la fabrication et repérer les désalignements en amont
• Transformer les mises à jour techniques en informations exploitables pour les parties prenantes
• Suivre les indicateurs d’ingénierie (KPIs), les données DevOps et les métriques Kanban
• Contribuer à l’amélioration continue des outils, des processus et des flux de travail d’ingénierie
• Assurer une communication claire entre l’ingénierie, le matériel, la fabrication et les opérations
• Maintenir des tableaux de bord reflétant l’avancement matériel et logiciel, incluant les étapes NPI
• Préparer des mises à jour concises et précises pour les parties prenantes
• Fournir des informations structurées pour soutenir la prise de décision des gestionnaires.

Gestionnaire de projet – Engineering Effectiveness

Manager

• Lead the digitization of manufacturing processes and related business processes for the production and delivery of products manufactured by Genetec
• Implement Industry 4.0 principles, including connecting our various business systems and data to gain better real-time visibility into manufacturing operations, inventories, and the supply chain
• Develop a connected ecosystem with our manufacturing partners and supply chain partners
• Design and implement a cost control and tracking system for all products manufactured by Genetec
• Establish and maintain a dashboard of key performance indicators related to manufacturing activities (inventories, deliveries, operations, etc.)
• Develop and deploy tools that combine manufacturing data with operational information from the ERP, supply chain, customer service, and other enterprise systems to improve visibility and generate insights for all manufactured products
• Improve the digital maturity across our entire manufacturing chain, including the supply chain and product delivery
• Increase automation of daily operations, manufacturing transactions, and the product delivery process
• Eliminate waste

Manufacturing Value Stream Manager

Marketing

• You will develop, implement, and scale a comprehensive account-based marketing (ABM) program while ensuring consistent coordination between marketing, sales development, and field sales teams.
• Your main responsibilities will include:
• - Building, leading, and evolving the regional ABM playbook, ensuring repeatable, scalable execution
• - Designing and managing highly personalized, multi-channel ABM campaigns across paid media, email, digital experiences, events, and sales-aligned outreach
• - Developing and applying account insights and intent signals to inform targeting, messaging, and campaign execution
• - Partnering closely with Marketing, Sales Development, and Sales teams to align on account strategy, outreach sequencing, and follow-up motions that drive engagement and deal progression
• - Collaborating with corporate digital marketing teams to build and maintain account intelligence dashboards, integrating data from our martech stack to guide targeting and personalization
• - Serving as the primary liaison between Sales and Marketing, coordinating communication, expectations, and feedback loops
• - Defining and tracking key account-based metrics to assess campaign success, optimize performance, and refine strategies for scaling ABM efforts
• - Communicating ABM strategy, progress, and results to cross-functional stakeholders and leadership

Account-Based Marketing

Content Marketing Manager

• Write, edit, and proofread high-quality marketing content across multiple formats, including:
• - Digital advertising copy
• - Social media posts
• - Email marketing campaigns
• - Website and landing page content
• - Blogs
• Support multilingual content workflows, including editing and coordinating translated content across EMEA markets
• Ensure all copy aligns with brand voice, messaging guidelines, and campaign objectives
• Manage routine writing and editing tasks to support regional “extend the‑reach” campaigns
• Collaborate closely with campaign managers, digital marketing teams, channel marketing and regional stakeholders to meet deadlines
• Review and refine content to maintain consistency, clarity, and quality across channels
• Support content production processes by managing assigned tasks in the project management tool Wrike to meet delivery timelines
• Create social media content by leveraging tools such as Canva

Intern, EMEA Content Marketing

Product Marketing

• Be responsible for planning and executing go-to-market launches for product and feature releases for video offerings and platforms
• Develop launch strategies, timelines, and deliverables in partnership with Product, Marketing and other stakeholders
• Coordinate cross-functional launch activities, such as supporting campaign efforts from Marketing, Sales, Activation and Product teams
• Create and manage key launch assets (positioning, messaging, sales enablement tools, internal communications)
• Prepare, support and present at key events and presentations, including those aimed at end users, distribution partners, technology partners and industry professionals
• Collaborate with internal teams to develop product narratives, demos and presentations for events
• Act as a subject matter expert on video products and platforms, providing guidance and insights to internal stakeholders as needed
• Support market readiness through internal enablement and launch communications
• Track launch progress and ensure alignment with milestones
• Understand the market, technology and competitors
• Train commercial and distribution partners so they can easily position and sell our products

Product Marketing Manager – Contract

Sales Engineer

• Develop and maintain an extensive working knowledge of Genetec's software and hardware solution
• Define product and functional requirements based on customer and partner requirements
• Develop and maintain strong relationships with customers and partners
• Conduct in-depth product demonstrations and presentations
• Support sales team in responding to RFP’s
• Participate in trade shows, exhibitions and seminars
• Create white papers and application notes on Genetec’s software solutions
• Provide feedback from the field to Product Management

Channel Sales Engineer

• Develop the assigned sales territory for company products
• Discover and track opportunities, follow up and distribute leads to partners
• Visit Customers/partners/consultants at their premises
• Manage forecasts and achieve quotas
• Identify customer needs, respond to RFIs, RFQs, prepare quotes and write proposals
• Coordinate and facilitate communication with Customers and MRs
• Monitor and report satisfaction levels from customers, integrators, consultants
• Coordinate customer, integrator, consultant training
• Update and maintain data in CRM or other applications
• Acquire, maintain, and report adequate knowledge of product, market, and competition
• Stay abreast of the products, applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services

Account Executive, Enterprise

• Understand Genetec's service contract levels.
• Respond to customers' technical inquiries and ensure their resolution within agreed timeframes.
• Represent the company professionally and build trusting relationships with customers.
• Occasionally perform on-site visits for technical services.
• Draft technical documents and articles about recurring incidents.
• Escalate customer issues through the appropriate channels.

Technical Support Engineer – Access Control

• Shape and direct marketing content across initiatives and campaigns, making decisions on priorities, formats, and messaging to support strategic objectives
• Collaborate with the project manager and cross-channel teams to plan content projects, ensuring alignment with business objectives, campaign schedules, and audience needs
• Review, refine, and improve content provided by freelance writers and channel specialists, ensuring clarity, quality, and adherence to brand guidelines
• Mentor and coach writers and editors, helping them produce content that aligns with brand storytelling and meets editorial and writing standards
• Develop clear, actionable briefs that guide writers on messaging, tone, format, SEO, and audience expectations
• Work with subject-matter experts to translate complex or technical topics into compelling, audience-focused narratives
• Maintain editorial standards, style guidelines, and the content library to ensure resources are accurate, organized, and accessible
• Conduct periodic content audits to identify gaps, opportunities for updates, and alignment with campaign and company priorities
• Monitor content performance and provide recommendations to improve engagement, reach, and alignment with strategic objectives
• Assist regional marketers in adapting content for local markets while maintaining overall brand consistency