Genetec

Product Marketing

• Be responsible for planning and executing go-to-market launches for product and feature releases for video offerings and platforms
• Develop launch strategies, timelines, and deliverables in partnership with Product, Marketing and other stakeholders
• Coordinate cross-functional launch activities, such as supporting campaign efforts from Marketing, Sales, Activation and Product teams
• Create and manage key launch assets (positioning, messaging, sales enablement tools, internal communications)
• Prepare, support and present at key events and presentations, including those aimed at end users, distribution partners, technology partners and industry professionals
• Collaborate with internal teams to develop product narratives, demos and presentations for events
• Act as a subject matter expert on video products and platforms, providing guidance and insights to internal stakeholders as needed
• Support market readiness through internal enablement and launch communications
• Track launch progress and ensure alignment with milestones
• Understand the market, technology and competitors
• Train commercial and distribution partners so they can easily position and sell our products

Product Marketing Manager – Contract

Sales Engineer

• Develop and maintain an extensive working knowledge of Genetec's software and hardware solution
• Define product and functional requirements based on customer and partner requirements
• Develop and maintain strong relationships with customers and partners
• Conduct in-depth product demonstrations and presentations
• Support sales team in responding to RFP’s
• Participate in trade shows, exhibitions and seminars
• Create white papers and application notes on Genetec’s software solutions
• Provide feedback from the field to Product Management

Channel Sales Engineer

Account Executive

• Develop the assigned sales territory for company products
• Discover and track opportunities, follow up and distribute leads to partners
• Visit Customers/partners/consultants at their premises
• Manage forecasts and achieve quotas
• Identify customer needs, respond to RFIs, RFQs, prepare quotes and write proposals
• Coordinate and facilitate communication with Customers and MRs
• Monitor and report satisfaction levels from customers, integrators, consultants
• Coordinate customer, integrator, consultant training
• Update and maintain data in CRM or other applications
• Acquire, maintain, and report adequate knowledge of product, market, and competition
• Stay abreast of the products, applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services

Account Executive, Enterprise

Support Engineer

• Understand Genetec's service contract levels.
• Respond to customers' technical inquiries and ensure their resolution within agreed timeframes.
• Represent the company professionally and build trusting relationships with customers.
• Occasionally perform on-site visits for technical services.
• Draft technical documents and articles about recurring incidents.
• Escalate customer issues through the appropriate channels.

Technical Support Engineer – Access Control

Content Marketing Manager

• Shape and direct marketing content across initiatives and campaigns, making decisions on priorities, formats, and messaging to support strategic objectives
• Collaborate with the project manager and cross-channel teams to plan content projects, ensuring alignment with business objectives, campaign schedules, and audience needs
• Review, refine, and improve content provided by freelance writers and channel specialists, ensuring clarity, quality, and adherence to brand guidelines
• Mentor and coach writers and editors, helping them produce content that aligns with brand storytelling and meets editorial and writing standards
• Develop clear, actionable briefs that guide writers on messaging, tone, format, SEO, and audience expectations
• Work with subject-matter experts to translate complex or technical topics into compelling, audience-focused narratives
• Maintain editorial standards, style guidelines, and the content library to ensure resources are accurate, organized, and accessible
• Conduct periodic content audits to identify gaps, opportunities for updates, and alignment with campaign and company priorities
• Monitor content performance and provide recommendations to improve engagement, reach, and alignment with strategic objectives
• Assist regional marketers in adapting content for local markets while maintaining overall brand consistency

Content Services Lead

• Grow market share and adoption of Genetec products
• Proactively expand Genetec product usage among existing customers
• Close consumption gaps by helping customers fully use the platform
• Foster strong relationships that lead to customer advocacy within the public safety community
• Proactively identify and pursue new business opportunities
• Understand where buyers are in the buying cycle and influence early
• Work closely with end user customers to understand vertical specific product needs
• Collaborate with internal teams to align on current and future needs
• Attend and contribute to events focused on Public Safety and Public Admin verticals
• Lead and support regional/national user groups
• Work closely with end user customers, channel partners, and your PAE to align on goals and strategies
• Maintain disciplined, strategic, and timely CRM activity

Account Executive, Transit

Full-stack Engineer

• Play an active role in developing custom solutions, which accounts for approximately 70% of the responsibilities for this position
• Evaluate and improve the frameworks used across our solutions to avoid starting from scratch on each project
• Add value to internal teams, partners, and clients through demo presentations and ongoing support
• Collaborate with project managers and cross-functional teams to ensure timely delivery
• Participate in collaborative sessions to improve internal tools, frameworks, and processes

Software Developer – CSOL

Software Engineer

• Design engaging, learner-centered experiences in multiple formats (online learning, blended learning, instructor-led training, microlearning)
• Create interactive learning experiences that promote knowledge retention and skill application
• Collaborate with subject matter experts, trainers, and cross-functional teams
• Incorporate feedback and learning data to continuously improve training content
• Maintain content quality and consistency, ensuring alignment with standards and learning objectives
• Work with product and R&D teams to understand the platform and design optimal course flows for both technical and non-technical audiences
• Analyze learning needs related to upcoming products and features
• Design courses according to audience goals while preserving modularity and consistency across Genetec's course catalog
• Develop materials for classroom training, instructor-led online courses, and self-paced courses, including presentation slides, training exercises, scenario-based assessments, and reference videos
• Ensure course certification criteria align with the skills required for successful deployment, maintenance, and operation of Genetec products
• Follow standard processes for course development, review, and continuous improvement of course materials
• Occasionally deliver training at Genetec's Montreal office to employees and customers to gather feedback and refine materials
• Ensure trainer readiness through train-the-trainer activities
• Recommend tools and infrastructure, including hardware kits and digital learning resources, to support learning activities

Training Developer, Courseware Developer

• Develop and maintain a strong technical understanding of Genetec’s product portfolio and stay up to date with new features and releases.
• Define the most suitable solutions based on customer and partner requirements, ensuring technical alignment and value creation.
• Build and maintain excellent relationships with customers, partners, and key stakeholders across the region.
• Deliver high‑impact product demonstrations and presentations, showcasing the full capabilities of our solutions.
• Provide technical expertise to Sales teams, supporting responses to customer requirements and specifications.
• Work closely with the Technical Support team to ensure a seamless transition from pre‑sales to post‑sales and successful solution deployment.
• Represent Genetec at industry events, specialized security fairs, exhibitions, and seminars, acting as a regional technical ambassador.
• Create and contribute to technical content, such as white papers, positioning yourself as an expert on Genetec technologies.
• Share field insights and technical feedback with Product Management to support continuous product improvement.
• Implement complex software solutions, supporting customers throughout the technical evaluation and deployment phase.
• Travel approximately 40% of the time, engaging with customers, partners, and internal teams across the region.

Community Manager

• Act as the subject matter expert (SME) for Genetec University’s learning management system (LMS)
• Configure and maintain LMS components and communicate updates to internal stakeholders
• Support the rollout of new LMS features such as gamification, forums and community features
• Provide support to Genetec internal teams who deliver programs through Genetec University
• Participate in and support the monthly Genetec University community
• Create tutorials using our course design tool and publish course templates on Genetec University
• Serve as the expert for Genetec’s digital accreditation and badge platform
• Create, manage and update badges for multiple programs and audiences
• Collaborate with Marketing and internal stakeholders on badge design, branding and updates
• Support recognition programs and events (current and upcoming)
• Manage and track internal communications and requests related to Genetec University
• Contribute to internal communication strategies such as email campaigns, newsletters and webinars
• Maintain and update the LEEDS SharePoint page and the Learning section of the Sales Tools SharePoint to ensure information remains current and accurate
• Assist with organizing and executing various learning and partnership events
• Support coordination of technical college programs and new external educational initiatives
• Contribute to the rollout of new programs
• Work closely with Sales teams to support deployment of enterprise training plans for large end-customer accounts
• Collaborate with internal teams to ensure training programs align with business objectives and client needs
• Ensure DevOps, Confluence and associated resource repositories are accurate and up to date

Coordonnateur(trice) communautaire – Community Coordinator

Customer Support

• Work with strategic customers to resolve technical issues and deliver exceptional service
• Provide technical support and training to maximize system utilization
• Collaborate with R&D to stay current with the latest technological developments
• Conduct regular system assessments to identify improvement opportunities and optimize performance
• Travel across Europe to work on-site with customers and strengthen relationships

Dedicated Customer Support Engineer EMEA

• You will report to the Software Manager and be directly responsible for a team of developers
• Manage people and their work to drive progress on deliverables
• Plan and organize daily work using Kanban and Azure DevOps
• Act as the primary point of contact with customers and the support team for login and SSO topics, ensuring triage, communication, and incident resolution
• Ensure the team and its products maintain a high level of security
• Help the team define, develop, deploy, and maintain features as well as the Genetec Login product as a whole
• Train and mentor colleagues in their technical and professional development
• Promote a culture of excellence based on both teamwork and individual contributions, empowering and motivating the team to take initiative, innovate, and learn from mistakes
• Explore new technologies and experiment by developing within a cutting-edge, cloud-based distributed microservices architecture
• Participate in the on-call rotation as needed and according to the established schedule to ensure an appropriate response to alerts and incidents

Software Development Team Leader

AI Engineer

• Enable cost-effective, scalable management of high-quality datasets
• Design and maintain self-service capabilities for data acquisition, annotation, transformation and versioning so developers and data specialists can quickly and continuously move from raw data to clean, versioned datasets
• Facilitate tracking of data lineage and data governance
• Provide tools to build transformation pipelines that incorporate data quality checks
• Enable experimentation with data and models
• Allow researchers to track their experiments and reproduce previous runs with minimal effort
• Provide access to services with compute clusters to run model training pipelines and experiments
• Enable end-to-end traceability of data, code and artifacts across experiments and transformation pipelines
• Support model deployment and scaling
• Design and operate secure, automated deployment workflows that move from experimentation to production in minutes, not weeks
• Implement continuous deployment pipelines with versioning and parallel deployments to ensure quality and enable rollbacks
• Optimize runtime environments to meet latency and performance targets, with support for multi-cluster and multi-tenant setups

Senior Software Developer – AI Platform

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Partner Account Executive

• Serve as the primary point of contact for Certified Partners, ensuring they have the tools and knowledge to succeed with Genetec solutions
• Conduct business planning and performance reviews to identify growth opportunities and strengthen partner engagement
• Drive the conversion of Certified Partners to Unified and Unified Elite by demonstrating the benefits of deeper partnership with Genetec
• Educate partners on SC SaaS product offerings, value propositions, and ideal use cases
• Guide partners on how and when to position SC SaaS to end users for maximum impact
• Support partners in overcoming objections and building confidence in selling SC SaaS
• Track and report on SC SaaS engagement, pipeline growth, and closed deals
• Coordinate partner learning paths and training programs, ensuring Certified Partners stay up to date on the full Genetec portfolio
• Reinforce training through product demonstrations, sales guidance, and real-world application
• Act as a trusted advisor, helping partners leverage Genetec’s ecosystem to drive success
• Monitor partner sales pipelines in the CRM, ensuring engagement and deal acceleration across all Genetec product lines
• Work with partners to increase pipeline activity and close rates for SC SaaS
• Follow up on assigned leads, ensuring timely engagement and conversion
• Support transactional business, including small- to medium-sized system designs and associated BOMs
• Assist partners in end-user meetings and product demonstrations, ensuring they are confident in presenting Genetec solutions
• Provide technical support by liaising with technology partners to address product integration questions
• Work closely with other CDS’s and Partner Account Executives (PAEs) to ensure smooth territory collaboration and alignment on partner engagement strategies