Key Account Manager

Genetec

Key Account Manager developing and maintaining relationships with key stakeholders in the Utility and energy industry. Advocating for customers' needs and aligning solutions to operational goals as part of Genetec's team.

Posted 7/16/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in system administration and security operations while effectively managing customer relationships and aligning technology solutions with operational goals. Proven ability to collaborate with stakeholders, develop account plans, and provide commercial subject matter expertise in the utility and energy industry.

Highest-signal resume keywords

System AdministrationSecurity OperationsEnterprise Risk ManagementGenetec Product CertificationsUtility and Energy Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningOpportunity DevelopmentCustomer DemonstrationsProcess StreamliningTechnology Roadmap Alignment

Soft Skills

Stakeholder CollaborationConsensus BuildingMentoringCoachingChange Advocacy

Tools & Technologies

CRM SoftwareGenetec Security Center EnterpriseGenetec Mission ControlGenetec Clear ID

Certifications & Qualifications

Genetec Product Certifications

Industry Keywords

NERC/CIPUtility IndustryEnergy IndustryCommercial StrategyVertical Offerings

About the role

Key responsibilities & impact

Develop a deep understanding of the customer's risk landscape
Streamline and accelerate processes in the commercial and support delivery process
Find opportunities to align Genetec's solutions portfolio to the customer's operational goals and assist the customer with their technology roadmap
Be an agent of change, ensuring our partners and customers successfully adopt technology and adapt their processes to achieve their strategic outcomes
Develop and maintain relationship with key end user, technology partner, and channel partner stakeholders
Develop and maintain a complete account plan in the CRM, including opportunities, account map, and forecast
Develop, track, and close new opportunities
Coordinate and lead QBRs with the key stakeholders from the end user and Genetec account team
Provide customer demonstrations & presentations
Be the advocate for your customers inside Genetec and escalate issues as needed
Acquire & maintain adequate knowledge of product, services, market, and competition
Attend industry trade shows
Foster a collaborative relationship with colleagues
Work with vertical offerings manager in developing new offerings and identifying strategies to grow vertical
Work with industry marketing and digital content creation to create content and narratives for the vertical
Work with the events team to create industry-specific dashboards, workflows, and SOPs for the vertical
Provide commercial subject matter expertise in the vertical, leading the education and commercial strategy
Collaborate, mentor, and coach territory Account Executives in developing the vertical, and assist them in large proposals and presentations as needed

Requirements

What you’ll need

Strong technical proficiency and understanding of system administration role
Good understanding of security operations
Experience in the Utility and energy industry
Familiarity with NERC/CIP
Good grasp of enterprise risk management
Strong ability to collaborate with stakeholders and create consensus across business units and regions
Broad experience in business operations and management priorities
Ability to convene and build consensus in a stakeholder group
Certifications on Genetec products (Security Center Enterprise, Mission Control, & Clear ID)
Ability to travel 60%+

Benefits

Comp & perks

Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule