Technical Account Manager

Genetec

Technical Account Manager serving as the main contact for Genetec clients. Ensuring optimal use of Genetec solutions with a focus on client objectives and system operations.

Posted 7/24/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer lifecycle management, including Deployment, Migration, and Upgrade of Genetec solutions, while providing technical support and optimizing system performance. Strong analytical skills and the ability to build relationships with clients are essential for success in this role.

Highest-signal resume keywords

Customer Lifecycle ManagementTechnical SupportAccount ManagementAnalytical SkillsFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DeploymentMigrationUpgradeSystem ArchitectureProduct KnowledgeOperational Process ImprovementStatement of Work (SOW) DocumentationQuarterly Business Reviews (QBR)TroubleshootingClient Requirements Analysis

Soft Skills

Interpersonal SkillsRelationship BuildingDetail-OrientedCommunication Skills

Tools & Technologies

Genetec Solutions

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceEngineeringEconomicsBusiness Administration

Industry Keywords

Field EngineeringProject ManagementAccount ManagementClient EngagementProduct Features

About the role

Key responsibilities & impact

Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
Offer technical support when needed
Work with internal support teams to escalate issues
Provide business, technical, and product knowledge support to the customer
Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment
Address product-related questions and technical challenges
Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
Streamline product feature requests
Assist with new product updates and Demos
Provide guidance and recommendations on how to optimize system(s)
Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
Documenting Statement of Work (SOW) based on the review's outcomes
Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
Maintain current functional and technical knowledge of the Genetec product line

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
Ability to match client’s business requirements with product capabilities
Excellent interpersonal skills that build positive relationships with other team members
Possesses strong analytical and troubleshooting skills (detail-oriented)
Comfortable interfacing with key individuals at major accounts in sensitive situations
Must possess valid driver’s license and passport
Ability to travel between Canada and the US up to 25% of the time
Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.

Benefits

Comp & perks

Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule