Genesys

General Counsel

• You will be responsible for a broad range of technology transactions and operational issues, and for counseling business and sales units on a variety of issues within the North America region.
• You will focus on cloud subscription agreements and all related cloud-based transactional matters, as well as other partner and distribution agreements, especially in connection with enterprise licensing transactions.
• Negotiating, drafting, and closing cloud and software licensing and technology agreements, amendments, letters and related matters such as subscription agreements, reseller and teaming agreements, non-disclosure agreements, subcontractor agreements, RFP responses, statements of work, direct and indirect licensing agreements, Cloud-based transactions, alliance/partnering agreements, enterprise software and support agreements, marketing agreements, and distribution/channel agreements.
• Knowledge of and engagement with data privacy and data security-related issues and artificial intelligence.
• Preparation of standard templates for recurring commercial transactions and to address new business models or legal and business requirements.
• Collaborating with cross functional teams such as business/sales, marketing, finance and other business functions necessary to effectively and efficiently accomplish assignments and ensuring best practices in various legal areas such as antitrust, intellectual property protection, contract law, and others.
• Supporting initiatives and collaborating with internal business partners to improve contracting standards, templates, playbooks, and best practices.
• Ad hoc duties as directed by management

Corporate Counsel

Account Executive

• Leverage tools like Salesloft, 6sense, and LinkedIn Sales Navigator to research, identify, and engage new prospects in accounts.
• Focus on continuously filling the top of the funnel with high-quality leads and progressing opportunities through the pipeline.
• Drive high levels of outreach activity (calls, emails, and social selling) to ensure consistent engagement with prospects.
• Identify key decision-makers and influencers within target accounts, building a comprehensive understanding of account structures and priorities.
• Collaborate closely with Business Development Representatives to design effective outreach campaigns and maximize opportunity generation.
• Use tools like 6sense to identify buying signals and prioritize outreach to accounts showing intent or engagement with marketing campaigns.
• Work with marketing teams to run account-based campaigns tailored to verticals like Financial Services, Retail, and Technology.
• Monitor outreach metrics and pipeline health using Salesforce, Clari, and other tools, making data-driven adjustments to strategies.
• Develop account penetration strategies for key accounts, identifying the highest-potential opportunities to focus effort.
• Act as a brand ambassador, engaging in networking events, webinars, and industry forums to raise awareness and build connections.
• Ensure accurate and timely updates in Salesforce, including logging activities, tracking progress, and maintaining detailed records for all opportunities with new prospects as well as existing customers.

Senior Account Executive, Commercial

Product Marketing

• Drive how AI-powered workforce engagement capabilities are brought to market
• Shape how organizations improve employee productivity and optimize workforce performance
• Deliver more human customer experiences by aligning strategy across product, sales, marketing, and customer success
• Develop differentiated messaging and positioning that clearly communicates business value
• Lead market research and competitive analysis to identify growth opportunities
• Build and deliver high-impact sales enablement assets that increase win rates
• Drive integrated marketing programs in collaboration with demand generation teams to increase pipeline creation
• Measure and optimize go-to-market performance using key business metrics

Product Marketing Manager

Customer Success Manager

• Lead a multiple functional team by setting direction based on organizational objectives, overseeing planning and successful execution.
• Build a high-performance, customer-centric culture around the core foundation values of our company.
• Define Team structure, hiring plans, and career development paths establishing clear goals and performance management frameworks with clear accountability.
• Provide input to the Global Leader for organizational planning and structure, budgets, and training.
• Own the customer lifecycle strategy, from onboarding to renewal and expansion; Develop scalable programs to drive customer adoption, retention, and growth and Identify opportunities to improve the overall customer experience.
• Be able to act as an executive sponsor for strategic customer accounts.
• Drive renewal and expansion outcomes across the customer base through close partnership with Sales on upsell and cross-sell strategies; Monitor and improve key metrics such as: Net Revenue Retention (NRR); Gross Revenue Retention (GRR); Customer Health Scores; Product Adoption.
• Bring Operational Excellence to play by Implementing scalable Customer Success processes and playbooks; Leveraging data and analytics to identify risks and opportunities; Improve forecasting for renewals and customer health and Ensure consistent use of CRM and customer success platforms.
• Help define and build an organization that excels in Customer Experience, employee programs, and operational efficiency; representing the voice of the customer within the organization.
• Build and maintain strong relationships with internal departments and external partners to ensure customers receive the highest quality support experience;

Director, Customer Success

Human Resources

• HR Shared Services Architecture and Deployment
• Lead the design and deployment of a global, technology-enabled HR Shared Services operating model aligned to enterprise strategy
• Architect end-to-end service delivery integrating Workday, ServiceNow, Genesys Cloud, and adjacent HR technologies into a cohesive ecosystem
• Define workflow orchestration logic, service channels, escalation pathways, automation triggers, and AI enablement points
• Establish global design standards that ensure consistency while enabling appropriate regional flexibility and compliance
• Partner with IT to drive the continuous evolution of ServiceNow and the implementation and optimization of Genesys Cloud
• Global Service Delivery Leadership
• Lead a globally distributed HR Shared Services team across the Americas, EMEA, and APAC
• Define and manage service standards, SLAs, KPIs, quality metrics, and employee experience indicators
• Ensure consistent knowledge management, case handling practices, and service execution across regions
• Build a culture of accountability, customer centricity, operational discipline, and continuous learning
• Align regional delivery models with enterprise governance, risk management, and platform standards
• Intelligent Automation and AI Enablement
• Embed AI-driven automation and orchestration into core service workflows to reduce manual effort and improve responsiveness
• Identify, prioritize, and implement automation opportunities that enhance efficiency and elevate employee experience
• Ensure responsible, secure, and scalable deployment of AI-enabled capabilities in partnership with IT and data governance teams
• Monitor adoption, performance, and measurable value realization of automation initiatives
• Employee Experience Optimization
• Design seamless, intuitive employee service journeys across self-service, case management, and assisted service channels
• Reduce friction, improve resolution times, and increase first-contact resolution rates
• Leverage service data, analytics, and employee feedback to continuously refine workflows and touchpoints
• Operationalize and reinforce the Employee Value Proposition through consistent, high-quality service delivery
• Governance, Performance, and Continuous Improvement
• Establish governance frameworks for service operations, platform configuration, and integration management
• Define and track performance metrics including service levels, first-contact resolution, case aging, cost-to-serve, automation rates, and employee satisfaction
• Lead structured continuous improvement initiatives to enhance service scalability and effectiveness
• Maintain integration integrity across platforms and proactively address risks, redundancies, and technical debt
• Cross-Functional Partnership and Strategic Alignment
• Partner with HR Centers of Excellence and HR Business Partners to align service delivery with evolving business priorities
• Provide strategic input into platform roadmaps, technology investments, and capability prioritization
• Translate HR strategy and workforce needs into scalable service delivery solutions
• Contribute to broader HR transformation initiatives across the enterprise

Director, HR Shared Services

Operations

• Support high-priority strategic and operational analyses for Product leadership, helping break down complex business questions into structured workstreams and actionable recommendations
• Build and maintain Excel-based analyses, models, and business insights that support decision-making across growth, retention, adoption, and business health
• Assist with the development of dashboards, scorecards, KPI tracking, and executive reporting materials
• Conduct product, market, and competitive research across cloud contact center, AI, and adjacent markets to inform strategic planning
• Synthesize findings into executive-ready memos, presentations, and briefing materials for leadership reviews

Summer Analyst, Product, Business Strategy & Operations

Consultant

• Interface with business customers, gathering and understanding requirements.
• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
• Build, improve, and provide ongoing optimization of high-quality models.
• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
• Continuous improvement in reporting, analysis, and overall process.
• Visualize, present, and demonstrate findings as required.
• Perform knowledge transfer to customer and internal teams.
• Communicate within the global community respecting cultural, language, and time zone variations.
• Demonstrate flexibility to adjust working hours to match customer and team interactions.

Principal PS Consultant

Compliance

• Drive the integrity and effectiveness of the IT SOX compliance program by owning end to end control evaluation across critical technology processes that support financial reporting.
• This role directly influences risk transparency, audit readiness, and stakeholder confidence by ensuring that IT controls are designed and operating effectively at scale.
• You will partner with finance, IT, and audit leadership to strengthen governance frameworks, enhance control maturity, and enable a resilient compliance posture in a dynamic, global environment.
• At Genesys, we are redefining customer experience through empathy driven innovation and advanced AI capabilities.
• Your work will help ensure that the systems powering these experiences remain secure, compliant, and reliable across global operations.
• This role offers exposure to enterprise level risk management practices and positions you to grow into broader governance and leadership responsibilities within the compliance function.

Senior Analyst, SOX Compliance

Sales

• Develop and execute sales strategies to achieve revenue and growth targets
• Lead, mentor, and motivate the sales team to improve performance
• Set individual and team sales goals - track and report performance metrics
• Identify new business opportunities and expand the customer base
• Build and maintain strong relationships with key clients and partners
• Collaborate with marketing, product, and customer success teams
• Manage sales forecasts, budgets, and pipelines
• Analyze market trends, customer needs, and competitor activity
• Ensure compliance with company policies and sales processes

Senior Manager - Sales

Security Engineer

• Assist in managing a compliance program for a portfolio of internal/external audits & certifications
• Assist with the implementation and direction of compliance processes to automate and continuously monitor information security controls
• Develops reporting metrics and dashboards
• Assists control owners in defining responsibilities and control standards for regulatory and compliance goals
• Map and maintain common controls framework and control scope/applicability for a portfolio of compliance initiatives
• Provide compliance subject matter expertise and advisory services to stakeholders/control owners
• Documents and reports control failures and gaps to stakeholders
• Provide remediation guidance and prepares stakeholders' reports to track remediation activities
• Evaluate & report any security/compliance risks to track as part of the company risk register
• Consults on developing security standards, procedures, and controls to manage risks
• Gather requirements guide assigned controls within the centralized GRC tool
• Work with business unit/product level compliance teams to strengthen and align to a shared company compliance plan
• Perform operational activities related to the compliance program and escalate deviations when needed
• Perform audit services including risk and gap assessments to business units as needed

Senior Analyst – Information Security Governance, Risk & Compliance

• Deep Understanding of the customer business environment.
• Presents product information to prospects, customers, and partners.
• Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
• Generates short-term results independently.
• Collaboratively strategizes for solving deal-level challenges.
• Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
• Accurately forecasts quarterly revenue and delivers on that revenue

Senior Account Executive, Enterprise

• Partner with senior stakeholders to define priorities, align on strategy, and guide decision-making
• Synthesize qualitative and quantitative inputs into clear transformation strategies, phased roadmaps, and executive-ready recommendations tied to measurable outcomes
• Lead enterprise- and business-level sessions with executives and end users to serve as a trusted strategic advisor, focused on priorities, trade-offs, and decisions (not status updates)
• Develop and implement change management strategies and all associated change management plans to support the adoption of Genesys Cloud, including communication, vision and value, change impact assessment, training, change champion engagement, and leadership engagement
• Guide clients through the people side of transformation to ensure lasting impact
• Track and report on the progress of change initiatives, providing regular updates and insights to clients and internal teams to ensure successful implementation
• Develop customized training strategies and programs tailored to client needs, including analyzing learning needs, designing effective training solutions and curriculum, developing high-quality learning content, and delivering training that enhances employee performance and supports organizational goals
• Create engaging learning experiences (ILT, virtual, eLearning, blended) through collaboration with SMEs and business stakeholders
• Design instructional materials using adult learning principles, learning science, and organizational best practices, ensuring content is accessible, inclusive, accurate, and aligned with standards
• Manage multiple client engagements simultaneously in a billable, utilization-based model
• Partner cross-functionally with Sales, Product, and Delivery teams
• Stay abreast of industry best practices and emerging trends in change management and training, and apply this knowledge to enhance methodologies
• Contribute to client success from early advisory through post-go-live adoption

Senior CX Advisory Consultant

• Drive the successful deployment and evolution of AI-powered customer experience solutions that improve how organizations engage with their customers
• Focus on designing, implementing, and optimizing Genesys Cloud solutions that enable automation, personalization, and scalable interaction management
• Own end-to-end technical delivery, from architecture through continuous improvement, ensuring solutions align with both customer needs and business objectives
• Deliver end-to-end implementation and optimization of Genesys Cloud solutions that enhance customer experience performance and scalability
• Lead technical strategy and execution for complex engagements, ensuring alignment between customer objectives and solution architecture
• Design and deploy AI-enabled solutions that improve automation, personalization, and interaction quality across customer journeys
• Translate business requirements into scalable, high-impact technical solutions leveraging AI, analytics, and orchestration capabilities
• Develop and refine prompts that increase accuracy, consistency, and business relevance of AI-driven customer interactions
• Implement and optimize conversational AI, virtual agents, predictive models, and analytics to drive measurable business outcomes
• Collaborate with cross-functional teams to ensure successful delivery, quality assurance, and long-term solution adoption
• Evaluate and improve system performance through testing, troubleshooting, and continuous optimization initiatives
• Enable stakeholders through technical training and guidance to maximize platform adoption and value realization
• Advise on best practices for AI adoption, prompt engineering, responsible AI, and scalable integration patterns

Senior PS Consultant

• Lead, coach, and develop a team of HR professionals across LATAM, ensuring consistent, compliant, and high-impact HR delivery
• Own and drive execution of regional people strategies across the full employee lifecycle (hire → develop → retain → engage)
• Ensure alignment between global HR programs and local market realities
• Partner with Centers of Excellence (Total Rewards, Talent Acquisition, Talent Development, People Analytics) to localize and operationalize global programs
• Drive operational excellence, governance, and scalability of HR practices across a diverse, multi-country region
• Serve as a trusted advisor to the VP Sales LATAM and leadership team
• Align people strategy to SaaS GTM priorities
• Partner with leaders to address commercial challenges such as scaling high-performing sales teams
• Diagnose organizational needs using data, insights, and external SaaS benchmarks, and co-create solutions

Director HR – LATAM

Director

• Own the Experience Acceleration Ecosystem
• Serve as the executive owner of all demo platforms, including Genesys Demo, and broader pre-sales acceleration tools supporting Solutions Consultants and Partners globally.
• Define and evolve a scalable platform and infrastructure strategy spanning interactive demo environments, digital demo distribution, and reusable technical engagement assets.
• Ensure alignment and integration across live demo experiences, digital engagement tools, and supporting SC systems to create a cohesive ecosystem.
• Establish governance, lifecycle management, performance standards, and scalability frameworks across the experience acceleration stack.
• Develop measurable KPIs tied to adoption, efficiency, reuse, digital engagement effectiveness, and technical win impact.
• Define and champion a forward-looking vision for AI-native demo and technical engagement experiences that adapt dynamically to industry, persona, and opportunity context.
• Lead the continued evolution of Genesys Demo and the broader engagement ecosystem across live, interactive, and digital channels.
• Design and implement an intelligence layer across reusable demo assets and supporting SC tools — enabling guided flows, contextual personalization, and scalable expertise.
• Build modular, composable architectures that accelerate creation of verticalized, partner-ready, and persona-based experiences.
• Develop and communicate a multi-year roadmap aligned to product innovation, AI advancements, sales acceleration priorities, and market differentiation.
• Drive modernization initiatives including automation-first provisioning, reusable frameworks, scalable deployment models, and improved digital engagement capabilities.
• Lead, build, and inspire a high-performing team focused on demo platforms, technical enablement, and experience acceleration capabilities.
• Partner directly with regional Solutions Consulting and Partner leaders to introduce new capabilities and drive global adoption. Act as the strategic bridge between field teams and Product/Engineering to ensure experience acceleration capabilities evolve alongside product innovation.
• Provide executive leadership with regular reporting on platform performance, adoption trends, scalability improvements, and measurable business impact.