Genesys

Senior PS Consultant

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Drive the successful deployment and evolution of AI-powered customer experience solutions that improve how organizations engage with their customers
  • Focus on designing, implementing, and optimizing Genesys Cloud solutions that enable automation, personalization, and scalable interaction management
  • Own end-to-end technical delivery, from architecture through continuous improvement, ensuring solutions align with both customer needs and business objectives
  • Deliver end-to-end implementation and optimization of Genesys Cloud solutions that enhance customer experience performance and scalability
  • Lead technical strategy and execution for complex engagements, ensuring alignment between customer objectives and solution architecture
  • Design and deploy AI-enabled solutions that improve automation, personalization, and interaction quality across customer journeys
  • Translate business requirements into scalable, high-impact technical solutions leveraging AI, analytics, and orchestration capabilities
  • Develop and refine prompts that increase accuracy, consistency, and business relevance of AI-driven customer interactions
  • Implement and optimize conversational AI, virtual agents, predictive models, and analytics to drive measurable business outcomes
  • Collaborate with cross-functional teams to ensure successful delivery, quality assurance, and long-term solution adoption
  • Evaluate and improve system performance through testing, troubleshooting, and continuous optimization initiatives
  • Enable stakeholders through technical training and guidance to maximize platform adoption and value realization
  • Advise on best practices for AI adoption, prompt engineering, responsible AI, and scalable integration patterns

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience
  • 3+ years of experience in enterprise software implementation, cloud platforms, or customer experience technologies
  • Hands-on experience with artificial intelligence, conversational AI, automation, analytics, or machine learning solutions
  • Demonstrated experience designing and optimizing prompts for AI-driven and customer-facing use cases
  • Strong background in troubleshooting and resolving complex technical configurations
  • Excellent verbal and written communication skills in English
  • Proven ability to translate business needs into scalable, technology-driven solutions
  • Experience working in customer-facing consulting or advisory roles
  • Strong communication skills with the ability to engage both technical and non-technical audiences
  • Flexibility to collaborate across time zones and customer environments
Benefits
  • Great benefits and perks like larger tech companies
  • Independence to make a larger impact on the company and take ownership of their work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-powered solutionsGenesys Cloudautomationpersonalizationinteraction managementconversational AIpredictive modelsanalyticsmachine learningprompt engineering
Soft Skills
communication skillscollaborationtroubleshootingproblem-solvingtechnical trainingstakeholder engagementflexibilityconsultingadvisory skillsbusiness translation
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Data ScienceBachelor’s degree in Artificial Intelligence