Principal PS Consultant

Genesys

Principal PS Consultant role interfacing with business customers, focusing on data analysis and improvement. Engaging with global teams to ensure customer requirements are delivered.

Posted 4/21/2026full-timeBangalore • 🇮🇳 IndiaLeadWebsite

Tech Stack

Tools & technologies

AWSAzureElasticSearchETLGoogle Cloud PlatformJavaNode.jsPythonTableau

About the role

Key responsibilities & impact

Interface with business customers, gathering and understanding requirements.
Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
Build, improve, and provide ongoing optimization of high-quality models.
Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
Continuous improvement in reporting, analysis, and overall process.
Visualize, present, and demonstrate findings as required.
Perform knowledge transfer to customer and internal teams.
Communicate within the global community respecting cultural, language, and time zone variations.
Demonstrate flexibility to adjust working hours to match customer and team interactions.

Requirements

What you’ll need

Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
8+ years of relevant experience in Data Science or Data Engineering
8+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK
Good working knowledge on any programming language like Java, NodeJS, Python.
Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage
Expertise with data modeling, data warehousing, and ETL/ELT development
Proficiency with REST API, JSON, AWS
Experience in working and delivering projects independently.
Ability to multi-task and context switch between projects and tasks
Curiosity, passion, and drive for data queries, analysis, quality, and models
Excellent communication, initiative, and coordination skills with great attention to detail.
Ability to explain and discuss complex topics with both experts and business leaders.

Benefits

Comp & perks

larger tech companies perks
independence to make a larger impact on the company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data modelingETLELTdata warehousingElasticsearchKibanaAWSAzureGCPprogramming languages

Soft Skills

communicationinitiativecoordinationattention to detailflexibilitymulti-taskingcuriositypassiondrive

Certifications

Bachelor's degreeMaster's degree