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Genesys

Principal PS Consultant

Genesys

. Interface with business customers, gathering and understanding requirements.

Posted 4/21/2026full-timeBangalore • 🇮🇳 IndiaLeadWebsite

Tech Stack

Tools & technologies
AWSAzureElasticSearchETLGoogle Cloud PlatformJavaNode.jsPythonTableau

About the role

Key responsibilities & impact
  • Interface with business customers, gathering and understanding requirements.
  • Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
  • Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
  • Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
  • Build, improve, and provide ongoing optimization of high-quality models.
  • Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
  • Continuous improvement in reporting, analysis, and overall process.
  • Visualize, present, and demonstrate findings as required.
  • Perform knowledge transfer to customer and internal teams.
  • Communicate within the global community respecting cultural, language, and time zone variations.
  • Demonstrate flexibility to adjust working hours to match customer and team interactions.

Requirements

What you’ll need
  • Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
  • 8+ years of relevant experience in Data Science or Data Engineering
  • 8+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
  • Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK
  • Good working knowledge on any programming language like Java, NodeJS, Python.
  • Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage
  • Expertise with data modeling, data warehousing, and ETL/ELT development
  • Proficiency with REST API, JSON, AWS
  • Experience in working and delivering projects independently.
  • Ability to multi-task and context switch between projects and tasks
  • Curiosity, passion, and drive for data queries, analysis, quality, and models
  • Excellent communication, initiative, and coordination skills with great attention to detail.
  • Ability to explain and discuss complex topics with both experts and business leaders.

Benefits

Comp & perks
  • larger tech companies perks
  • independence to make a larger impact on the company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data modelingETLELTdata warehousingElasticsearchKibanaAWSAzureGCPprogramming languages
Soft Skills
communicationinitiativecoordinationattention to detailflexibilitymulti-taskingcuriositypassiondrive
Certifications
Bachelor's degreeMaster's degree