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Tech Stack
Tools & technologiesAWSAzureElasticSearchETLGoogle Cloud PlatformJavaNode.jsPythonTableau
About the role
Key responsibilities & impact- Interface with business customers, gathering and understanding requirements.
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
- Build, improve, and provide ongoing optimization of high-quality models.
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
- Continuous improvement in reporting, analysis, and overall process.
- Visualize, present, and demonstrate findings as required.
- Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language, and time zone variations.
- Demonstrate flexibility to adjust working hours to match customer and team interactions.
Requirements
What you’ll need- Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
- 8+ years of relevant experience in Data Science or Data Engineering
- 8+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
- Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK
- Good working knowledge on any programming language like Java, NodeJS, Python.
- Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage
- Expertise with data modeling, data warehousing, and ETL/ELT development
- Proficiency with REST API, JSON, AWS
- Experience in working and delivering projects independently.
- Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, and models
- Excellent communication, initiative, and coordination skills with great attention to detail.
- Ability to explain and discuss complex topics with both experts and business leaders.
Benefits
Comp & perks- larger tech companies perks
- independence to make a larger impact on the company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data modelingETLELTdata warehousingElasticsearchKibanaAWSAzureGCPprogramming languages
Soft Skills
communicationinitiativecoordinationattention to detailflexibilitymulti-taskingcuriositypassiondrive
Certifications
Bachelor's degreeMaster's degree
